Rick's Heating & Plumbing

we waited two weeks on an estimate and never received one: multiple phone calls, a site visit, multiple emails and texts. Based on our experience, I'd find someone else...very unprofessional.

Ricks Heating & Plumbing has come out twice to our home in the last month. They repaired our water heater and repaired our air conditioner. I was worried about getting gouged on the price of the repairs, because I don't know anything about air conditioners and water heaters. Ricks was very prompt with estimates (no charge for estimates) very customer service oriented and knowledgeable. I'm 65 years old so I've been gouged by this kind of stuff in the past. Ricks explained everything fixed the stuff and the cost was seemingly appropriate. They could've charged me way more and I would've paid it without question. They are family owned and just plain great. Ricks is trustworthy and their customer service was exceptional.

Quick to respond. Very thorough and helpful.I hope the jod preformed was worth the price

They have been wonderful in helping me solve some complex heating issues since I moved to my new home. I highly recommend them as honest and knowledgeable businesspeople

I was so happy that they were able to come out so quickly! Jorge fixed my issues professionally. If I have anymore plumbing issues (hopefully not!), I'll be calling Rick's again.

Rick was quick to answer my Yelp query, and I compared the other yelp listed HVAC outfits and chose them. So far, I am very content. Jorge, the tech was on time, courteous, knowledgeable, and efficient. He provided me with a good deal of info to help me keep my HVAC running well. Time will tell if he solved the problem, but he made me understand what was going on. Money well spent!

Ricks came out and did a fall tuneup on our heater. They were thorough and even made sure to check for carbon dioxide in every room. Fair price for 2 heaters. I love this company. Great service and nice employees! Thanks again Rick's heating and plumbing!

I used Ricks Service for the seasonal service of my Mastercool AC on my rental home. Being out of state, I relied on the professionals to service and maintain the unit as agreed upon. This was not done. It appears the water was simply turned off and on, but no cleaning or maintenance was completed. Some problems were actually created by the service. Here are the issues I found after having a "professional" examine the unit. Here is a list of the issues I have with the service work that was done very poorly, and even damaging. 1. As the tenants were moving out, I went by and saw the ac was leaking water bad. They were told the pan was rusted so that's just how it was. In looking at it, the pads were clogged and never cleaned nor changed or suggested to be done. I had asked specifically for this to be checked and changed if needed. A rusted out pan was not the problem nor was a solution provided. This situation resulted in a large amount of water and leaking water daily. 2. The overflow hose was directed to spray directly into the fan, which makes no sense and can create so many issues, including rot and rusting of the AC unit, ducting, and surrounding structures. 3. Almost 2 inches of dirt and silt was in the bottom of the tray. There is no way the accumulation occurred within 3 months time. This shows it was not cleaned out, and I wonder if it ever was for any of the previous service calls. All of this resulted is very low airflow, water wasted and potential damage to many aspects of the home. I do not see any way these are remotely acceptable, and they are actually negligent. I feel these are very strong reasons to leave an appropriate review, especially as I was never contacted back for an explanation or attempt to rectify

They didnt properly repair my water heater and left the Thermal switch jumoered which is a safety hazard. Charged $600 for a wrong diagnosis for what likely amounted to a $20 part. Called them 6 times and they wont respond. Had to file a complaint with NM licensing board. Very unprofessional. Do not use these guys!

I had two aging bathroom shower faucets needing new cartridges and trim updates. I scheduled an estimate visit for early Monday morning and on Saturday, I decided I'd update one of the faucets myself. After hours of struggle I'd destroyed one cartridge and couldn't install a replacement. I left a message with Rick's describing my stupidity and the fact that I had to shut the house water off because it wouldn't stop gushing into my tub. On Monday morning, Rick's guy (Jorge) arrived right at 8:00 a.m. and in less than two hours changed both cartridges and one of the trim packages. He did a beautiful job at a great price. I can't recommend Rick's enough. I'll definitely use them again.