Reyes Photography

this was the worst experience I've ever had! I hired them bc they seemed to have good quality but little did I know that they have absolutely no customer service and they do not know how to treat people with respect. I ordered a guest book and they never asked me to choose the photos for it but instead took it upon themselves to pick them. When I told them that there was some photos my daughter didn't want, all they said is we can cancel the book. I specifically paid for that photo session to not get a guest book !? The family photos were not taken at the reception the day of the quince bc they said that the quinceañera didn't seem like she wanted them. I am the one paying for photography and should have made the choice on that. When I expressed my dissatisfaction with that, Jorge was rude and instead blamed me, and my daughter for that. Their presence seemed forced and it ruined the day! I told him I simply wanted to be acknowledged for the miscommunication and then he said that customers are not always right and that he wouldn't have changed anything or did anything different at the event. I told him it's important to listen to the customers and that essentially they are right and he said that the customer is never right. Just terrible I've never been treated the way he has in my life. I have another quince in 2 years and I do not recommend anyone to hire them. All they care about is the money, they are ridiculously expensive.