RAA Imaging & High Resolution

I had scheduled a mammogram and a dexa scan for the same day. Never been here before and the place is huge. Outside, lots of parking and easy to identify address. Walking into the glass facade, is the reception area. Large space, and at 3:30 on a Friday it was quite busy. RECEPTION: I was greeted at the counter and given several forms to complete. Upon doing so, I sat for a few minutes before being called by name.REGISTRATION: I followed a young woman to the registration area. She took my ids and chatted with me informally. I felt like I had an identity and this was a good start. She scanned in my documents and I was all set. CHANGING AREA: I was escorted to the changing / waiting area. The wall art is very artsy and the changing / waiting room is quite calming. Given a medical gown, I was instructed to just remove my clothes from the waist up and don a gown - place my stuff in a black tote bag and wait. Within minutes I was called. MAMMOGRAM: The tech was in casual clothes and I told her I liked the informal feel. She said that on Fridays they get to be casual. So, the exam was typical. She was quick and efficient. We had to retake on image, but it only took a few minutes. Viola. Done. So I was escorted back to the changing/waiting area. DEXA SCAN: A few minutes later, I was again called by another woman and she walked me a few steps to the next exam room. She asked me a few questions, confirming everything I had already completed on the forms that were scanned. She asked me to remove my shoes and then she weighed and took my height measurement. Next, she had me lie on an exam table and told me to breath normally. The unit above scanned all the right places and then in minutes I was sitting up and putting my shoes on again. I returned to the changing area, put my top clothing back on and was ready to leave. From start to finish, I was in and out within an hour's time and that was so appreciated. Best of all, I received my Dexa scan results on MyChart the following morning. This is a very well-run, organized machine and I applaud them! Everyone was very full of smiles and there was not a moment when I felt pressured or felt tension amongst the staff.

I recently underwent a series of medical procedures, including a mammogram, ultrasound, and biopsy, and I was thoroughly impressed with the care and compassion I received from the entire medical team. The first procedure was an ultrasound. The ultrasound tech was very kind and overall thoughtful. The doctor came in afterwards and she was nice and informed me that I had to get a biopsy. I was told that there would be a metal marker placed at the site. They asked if I had questions- I didn't because I was stunned. So I had to call later to ask "what did you find?" "What size was it?" "I'm allergic to nickel" and even the person on the phone was kind and patient with my questions. From there the biopsy was scheduled. The day of the biopsy was the day all of Microsoft went down! But they were still able to see me. It was a different doctor this time and she was very caring, explained everything and kept asking if I was comfortable. This procedure didn't hurt, the only thing that was painful was the numbing, because needles. It was a quick procedure , then directly after the biopsy, I went to the next room for a mammogram, thank goodness for numbing! When I got the mammogram I was talking to the X-ray tech about the metal marker and she let me see it, it's shaped like the breast cancer ribbon, I thought that was cute. I mean if I am going to have metal in my body, why not have it be cute. Oddly, it made a scary situation a bit more bearable. Afterwards the nurse told me not to lift anything (not even a gallon of milk) if you are able, follow the directions because I had little to no pain for days after. When I removed the bandages, I noticed she had put like a Vaseline-like substance on them which I think helped with scarring because I didn't even have a scar! Love that! The doctor and the X-ray tech that guided the biopsy needle were awesome. I gifted them coffee! They were kind, and didn't hurt me and made an otherwise scary situation, bearable.

Our family have used RAA on countless occasions. Today we took our son in and were a bit early. I love how quick and friendly the entire staff were. Although our appt was at 2:15, because we got there at 1:30, we were actually out by 2:05! Thank you for such kind, prompt and supportive assistance!

I was referred to High Resolution Imaging for an ultrasound for my cervix and thyroid. I was so very scared. The tech today was so kind, empathetic, professional, and treated me with respect and dignity. Within the first 5 minutes, I exhaled and knew everything would be okay. Any which way. I would be okay. I had a mammogram last month. I would highly recommend this place.

This is a nice facility with professional staff. Lots of parking. I've used it twice .

Sherry was amazing. Because of my family history of breast cancer she checked to see if my insurance covers 3D imaging. It looks like they do, but if they don't I will not be charged extra . She made a not so fun experience so much better for me.

I can't tell you how much I hate having to do any medical visit. The Imaging Center is the one facility that understands customer service!!The staff greets you as you enter...they make you feel welcome. The next step confirming insurance and obtaining signatures just as nice. Staff well trained. I was taken in at the time for my appointment, not having to wait with no explanation or apology for their tardiness. Seems to be the rule in the medical office world these days. One of the digital imaging machines was not functioning the day I was in. A tech was kind enough to explain the situation even offered to reschedule if too inconvenient. Waited a half an hour but didn't mind. Their professionalism is unmatched. Will continue to return for future needs.

Getting a mammogram or x-ray is never fun, but the staff are all very warm and patient, the facility is always very clean and has a small complimentary beverage station for water or coffee. I believe RAA does a great job to hire positive and helpful staff. They have always been so kind, patient,warm and thorough from the reception area to the imaging experts.Adriana Cordova, was really sweet and funny which is great if you have anxiety prior to imaging.

Thank you so much to Jen, Vivian, Kylie, and Emiko!!!!These professionals went above and beyond to give me amazing TLC due my "chemical disability". I truly am grateful for this effort bc it is difficult to leave my home and try not to get an "exposure" that will cause me to become ill.Please search for more information about Multiple Chemical Sensitivity (Intolerance) . This disability took me out of the work force. Again bc of the professional care I received on1/31/24 I was able to get through my visit without a chemical exposure. I was truly a "happy" camper!Sincerely,Darlene (Lena J)

This is my 4th time here and every time the schedulers mess up the appointment and I am left waiting for over an hour. I will say the back office and radiologists are great but the messing up of scheduling is getting really old!