Presbyterian Hospital

This hospital is wildly understaffed and most of the staff that is here does not give care to the level needed for someone in a severe condition. You have to either call nurses to remind them to do scheduled turns for patients who cannot move or simply do it yourself. Medicine is pushed past its due time (not talking pain pills, things like insulin), and my husband's insulin needle was left in his bed next to him, with the injection not given. I had to take the syringe to the nurse station, and let them know it was just lying there. He also got a nasty bed sore from not being turned. There were a few nurses that did a fantastic job, but most were completely absent or didn't care a single bit. I'd rather bleed out slowly on Central than ever be admitted to this hospital.

I had a terrible experience at Presbyterian Hospital that left lasting physical and emotional damage. After arriving in excruciating pain, I waited over 7 hours in the ER, during which time I passed out twice. I witnessed one patient suffer cardiac arrest and another die, just feet from me while waiting countless hours for critical care. New Mexico ranks 49th out of 50 in healthcare in US, and Presbyterian is the state's largest hospital.I was diagnosed with a ruptured appendix which Presbyterian removed, but the IV drugs they used caused permanent hearing loss: 70% in my right ear and 20% in my left after only 3 days. Despite repeatedly informing the hospital, they dismissed my concerns.An ENT later confirmed that this hearing loss is common with patients she sees after Presbyterian hospital stays. When I confronted the hospital with my records, they sent a hostile response and later removed all references to my hearing loss from my medical files. I recorded the entire hospital stay on my cell phone including every conversation I had with Presbyterian every day about my hearing loss.Before I was discharged, I was wrongly told I likely had bladder cancer, causing months of anxiety while I waited to get another opinion. In violation of HIPAA, Presbyterian shared my private information with many oncology centers who called me daily while I waited to see a different MD, stoking my anxiety about cancer. I later had surgery to remove debris Presbyterian left inside me. A specialist outside Presbyterian confirmed the tumor had almost no chance of being cancer, which a biopsy later proved.I've passed this to my lawyer for further action, and to the Joint Commission on Hospitals and all relevant medical licensing authorities to investigate, because the beautiful people of NM deserve so much better.

UNABLE TO OBTAIN SCRIPT FOR SIMPLE BUT MUCH NEEDED MOBILITY EQUIPMENT IN A TIMELY MANNER There is no mechanism to relay urgent needs for medical equipment to prescribing Dr. so that it can be covered by insurance and picked up from a supplier. The need was for a simple and common item - a rollator walker costing about $250ish - this item is needed for my parent to safely get around home, to the bathroom, to appointments. Try getting to a bathroom with out the right equipment and you can imagine how frustrating and upsetting that could be for a person in their mid 80's. So even though we messaged (multiple times), called multiple times, explained how important that item is for SAFETY and ability to perform routine and NECESSARY bodily functions we have STILL not received the needed Dr.'s recommendation for the rollator so that it could be covered by insurance. The insurance companies should be held accountable for understaffing, but also the staff that a simple but IMPORTANT quality of life matter was not handled in a timely manner. HOW VERY DISAPPOINTING.

Late last night, I learned what a Morgan Lense eye wash is.I had accidentally gotten alkaline solution -- for water -- in my eye so went to the ER at Downtown Presbyterian.The Morgan Lens looks like a miniature translucent beer bong, but for your eye, and the funnel/tube orientation is flipped since the funnel is directly on your eye. I've only seen people do the beer challenge, mostly in movies and during college. Never tried it myself. It doesn't look fun.I was at the ER just about five hours. That seems like an average amount of time to spend there, though I have spent longer during the handful of times I've had to go to the ER for myself.Everyone was really nice and knowledgeable and in good spirits. Characteristics you would hope the medical staff attending you would have. I want to give a shout out to Dr. Nedda Kurimi, and nurses Greg and Andi who took care of me. Thanks, you guys! You made the ER experience better.

Presbyterian ER was a total loony bin on the Saturday night that we had to take my family member in. It looked like there was urine and other bodily fluids on the floor in the waiting area (in several locations) and there were people trying to do drugs (complete with aluminum foil and lighter) there as well, right next to us and also in bathroom. There also appeared to be several people with severe mental illness who were in need of assistance, but in my opinion were too dangerous to leave with the general public in the waiting area.I don't know what type of care was given to my family member given that I was not allowed to go back. I'm assuming they were limiting the number of people in the ER Bays given that the ER and all hospital beds were completely full of people with respiratory illness. Unfortunately there were no hospital beds available due to high respiratory illness so my family member was not able to leave the ER, and had to stay there the entire weekend. Immunizations anyone?I have to say that I don't scare easily but I was quite terrified waiting in the ER waiting area by myself. In fact, I told my other family member that I would not be waiting in that area anymore because it was too dangerous. Given that the hospital staff were completely fed up with everyone and everything, I was also not sure that anyone would help me should I be attacked, which seemed like a distinct possibility. I was also asked for money by a "patient" who was not thrilled when I declined. I understand the staff are not there to protect the patients and their families but the security that was at the front door just kept waving people in and not even making many of them, including me, go through the metal detector. How do you know if people are armed with weapons if you don't make them go through the metal detector? All-in-all, I was shocked at how disgusting and downright scary the waiting room at the Presbyterian Downtown ER was. I remember many years ago that Presbyterian had the best hospital in town, especially their emergency room. It's not their fault that there are so many folks who are struggling but at least have security actually screen people for weapons before unleashing them on the waiting room patients/visitors. And why is security not throwing people out who are using drugs in the waiting room or bathrooms?I truly hope that we will not have to go back to Presbyterian Downtown ER. If it looks like I'm going to have to wait in the waiting area again I will simply opt to go sit in my car, even if it's dark and cold. I'm sure the medical team is competent and caring. My family member indicated that they felt taken care of. Administration acted disgusted with pretty much every person checking in but it's because they are dealing with a lot given the types of patients that are filling the ERs at this point. If you need to go to Pres Downtown ER , be very aware of your surroundings and try to keep yourself safe the best you can. You can be certain nobody else is going to do it for you.

Kind caring staff in all departments including kitchen. In-patient stay last year being vegan was potentially difficult, but the kitchen staff went above and beyond to take care of me, even called up to my room when they had certain veg, really warmed my heart how much I could see these people belonged in the medical, nursing field. Presbyterian emplys those with a holistic mindset, if you ever end up in the hospital go pres downtown

After making the mistake of visiting UNM Hospital last year when I needed to I grew tired of the strenuous long wait times that continued to grow and grow each visit. I understand the hospital is very busy but my last visit was just way too long. I remember going into the ER for an infection and spending the entire night there because they took forever. I think I was there close to 11 hrs! Since then I have been avoiding going to that hospital at all costs because ain't nobody got time for that! This time around I figured I'd give Pres a chance. After checking my insurance I confirmed they covered them so I popped in. Let me tell you the experience was much more pleasant.These guys are so much more on top of it. I couldn't believe how much shorter the wait time was compared to UNM Hospital. These guys got me taken care of so much quicker. Of course there was still a wait but compared to that other hospital this place was a breeze. The staff were very helpful, friendly, and understanding to the care I needed. I think it's safe to say I'm gonna choose them over UNM next time I have an emergency. Thanks Presbyterian.

Being an ICU RN from Detroit Michigan and having the misfortune of getting a Bowel Obstruction and pneumonia on our way to California and ending up in Presbyterian Hospital. After 45 years at Henry Ford Hospital you recognize quality Doctors/RN's & support personnel. Dr Niehous,Gonzales,Esper,Ross & Allaham were not only caring but experienced. The RN's from Gabe & Sam in ICU to Casandra,William & Helen on the 4th floor were the best. These are the people who will make your Hospital not only good but GREAT! Thank you

Terrible experience with Presbyterian Hospital in Albuquerque. Lack of consideration for patients who need access to medical care without dangerous wait times. From medical to mental health needs this is not the place to go! A family member waited months for an appointment here only to have it cancelled because the doctor in the specific department had quit before even starting. If you need quality healthcare this is not an option.

Presbyterian customer service. I hate when I call Presbyterian customer service and I ask for a new ID card and they said oh it's been submitted and it'll be to you in 10 days and it never shows up and then to find out when you called them back that they never actually submitted it!! When you lie to someone and tell them that oh yeah I totally submitted it and you'll get your new ID card in 7-10 business days and it never shows up that's absolutely not OK. You don't lie to a customer if you haven't actually done your fucking job.