Premier Hospital Supply & O2 Solutions

These people supplied my CPAP machine and they have been horrible to deal with. First of all, they were impossible to get ahold of when I received my prescription and referral. Then they left me sitting there for my fitting while they gossiped for almost half an hour. It's a family business and the dad did my fitting. He quoted me all the wrong figures for how much I would be billed. I ended up being billed almost 4 times as much and was furious.He then wouldn't take my calls about the billing discrepancies so I called the outside billing department. Apparently this is a common issue with these people. They'll say whatever while you are in the office for billing to sort out later. It was so bad that my monthly bills were all out of wack and different amounts each time.Also, I was supposed to get certain supplies monthly. They wouldn't arrived but I would be charged for them anyway. Horrible! I returned the machine. Ask your provider for an alternate company.

My husband was diagnosed with severe sleep apnea on April 13 2023. We were told it could be 90 days wait for a cpap through Lovelace hospital. We got the RX, all doctors notes, and sleep study notes and delivered it in person to Premier Hospital Supply on April 20, 2023. We waited for a call back to schedule an appointment. No response. I called personally 6-8 times and was told that they had submitted to our insurance for approval and they would call to set an appointment once they got the authorization from our insurance. Each time I called I was told that they were still waiting on the insurance. We finally called the insurance and we're told that this company had not even submitted to our insurance. We submitted the paperwork to our insurance and had the approval within a couple of days. We then emailed it to Premier Hospital and were called for an appointment. Before we could get in for our appointment I had to take my husband to the ER due to a left side focal seizure and possible stroke. After a 3 day hospital stay, the neurologist said this was most likely due to untreated sleep apnea and that a medication may have been a contributing factor.

I have changed Suppliers for my Sleep Apnea Supplies. There are several reasons. O2 Solutions is no solution. They do not communicate when there is a problem ie with insurance. They let mine ride for over a month and then had the audacity to charge me rental for equipment I couldn't use.I spoke with them on numerous occasions trying to get insurance and scripts straightened out to no avail. They did not communicate with one another nor did they communicate with me. In the meantime I was without supplies for 2 months. I knew there might be problems when the Grandpa made a comment about "Those people who get everything free are the worst" . I'm a retired RN and I can definitely give them a big thumbs down.

I have been with o2 soutions for five years. I have been extremely satisfied with the service, information and attentiveness with which I have been served. I have never had any delay or losses of equipment. I once needed an oxygen machine and because of covid I was sure it would be a long wait. I received it within a few weeks. A_+ on service, A+ on courtesy and A+ on accessibility. I am sure they have many clients but they always know who I am and where I am from. It is great doing business with them.

Called to pick up an overnight oximeter. Told they close at 4 pm. I was there before 3:30 pm. After ringing the bell for 5 min I realized they had closed early. I called the answering service and had the nice lady page the individual I spoke to. I waited outside the door until 5 pm. Will be asking my PCP to change companies. Crappy service.

They billed my insurance incorrectly causing a partial payment that should have went to secondary. They tried redoing the partial as a new claim and got denied for timeliness. I didn't know that it wasn't cleared up until I called to find out when I would get my supplies. They told me that I owed a balance, yelled at me saying it was my fault and I needed to pay. Renee told me I needed to find another provider. I called my insurance and told them what happened and it is getting paid. O2 is refusing to send my needed supplies until this paid from insurance or I have to pay out of pocket. I am treated like I did something wrong when it is their billing department. They treated me like a liar. My son has an account with the same insurance getting the same supplies. They have my correct insurance despite them stating they didn't.

UPDATE!!!: I'm warning you. Social justice! Do not do business with these people. (7-9-24. Current. Mid Week 4, picking up CPAP supplies) Without telling me, they reversed my prescriptions, learning this only after I entered the building next day to collect promised CPAP supplied (See last part of review). Claiming my complaints about atrocious service as abusive.Expressing 4 weeks of frustration, impinged ability to breath, moments away from supplies and relief; I was told to leave or the police would be called to remove me, claiming the right to refuse business. Truly traumatic and confused as to what other than my complaint warranted this treatment.Ownership needs to breath for a day, both inhaling and exhaling through a coffee stir straw; and develop empathy for customers who suffer COVID RELATED CHRONIC ASTHMA 24/7. Lack of empathy. Only an inflated sense of power. Owners need therapy.Original Review. (July 8-24, beginning of week 4) My doctor sent prescription early June. Following week, (Week 1), ownership told me prescription was not received. (Week 2) story changed; prescription had been received week before now awaiting approval by insurance. (Week 3) Nebulizers are suddenly on backorder, ownership now discouraging me from pursuing through O2 Solutions" maybe you should try somewhere else" she suggested with no detectable sincerity or genuine concern.This week July 8 (week 4) nebulizer on prescription magically vanished from prescription on O2 Solutions side. Told to contact my doctor to restart prescription for a nebulizer (in week 4!), when, in weeks prior they had confirmed the device being on the original prescription (no mention this week of the device being on backorder).In frustration, I complained to ownership. Ownership returned my call within 10 minutes, identified themselves as being the person I spoke to in week 2 and week 3, she was aggressive assuming control of the call with impatience, yelling and unwilling to listen, now denying Nebulizer had ever been prescribed, that I need to contact my doctor and go elsewhere and would not receive services for my Nebulizer, denying me essential medical supplies I need in order to breath. I decided to remind her about the backorder claim she made a week earlier to see what she would choose to do; given the reminder, she chose to fit that claim back into her story adding "well then why are we having this conversation" she continued to assertively yell. Why? BECAUSE I'M SUFFERING 24/7 CHRONIC ASTHMA! And because my doctor is trusting in your integrity to serve medical patients, in a mature & professional manner.My previous career in retail, I've witnessed employees, discourage customers "I don't think we have it, try some place else" or "it's on backorder" or "it will take (insert some unreasonable turnaround time)" or "we don't carry reliable products" in order to create some down time.Little Creaser's uses "it'll be a 20-30-minute wait for your order" to discourage you and make you go away because THEY WANT SOME DOWN TIME. If you say "that's ok, I'll wait" then have a seat in the lobby you'll find the wait is only 5-10 minutes, with a begrudging and annoyed employee's face, especially after 5 minutes the pizza is ready and you're on your way.Ace Hardware dose this at the request of lazy employees who do the window re-screen services. I've witnessed employees say "can you just tell them we have a 2 month turnaround?", even though it's actually 2 weeks, so then you get "our current turnaround is one to two months". Turnaround for realtors is same day with no added expense. For home owned with same need 2 months.24/7 Chronic Asthma is a huge health danger. WE'RE TALKING ABOUT MY ABILITY TO BREATH, a capacity to breath like breathing through a coffee stir straw, or else I don't need multiple trips weekly to Urgent Care for Nebulizer treatments, or over-dosing on Albuterol inhalers 8-12 times daily which injures your heart.(7-8-24) While O2 is mysteriously not interested in supplying me Nebulizer, O2 will provide me with CPAP supplies tomorrow.

Awesome family owned business for sleep apnea service and supplies. I was able to get a sleep machine sooner then any other place in town.

Company claims to be focused on customer service, but it is a LIE. Like others, I was lied to regarding my copay. I have asked for an apology for the misinformation, and all I get is "You're wrong." Unprofessional, uncaring people.

Customer for approx 4 years. Since front desk person, Brandon, began, have been treated dismissively by him. I have been very patient when he messes up orders or gives me incorrect information. Last straw happened last week. Received a bill for past due amounts. When I called and said my credit card statement says I paid (except for current amount), he replied in a way that made clear he was indicating I was lying. I said I would stop by and show him the statement. He said I could bring as much paperwork as I wanted but the bill was due. When I got there, he said I owed a different (higher) amount. He finally looked at the statement and credited the amount but said I still owed $47. I asked for a statement history (so I could go home and do a line item check). He ran to the back, came back and said the amount would be written off because he was too busy to go line-by-line checking with me (which I did not ask him to do - he just assumed). He gave me my history and wrote on a page showing that $167 due had been written off. Where he got this amount, I don't know. (Is this a money scam?) Told him I wanted to pay the $47 if I actually owed it. Without looking up from his computer he said it was written off. What is this? Isn't part of his busy, busy job customer service? Is he related to the owner and can get away with this? I'll be looking for another company for supplies. Very disgusted with this company that allows customers to be disrespected!