Poulin Design Center

The tile they removed had lasted 50 years. Here's how is how poulin's product and work holds up:

Was excited to get my bathroom remodel in the works. Set it all up back in October of 2021. It's now mid April and still don't have squat. Keep getting excuses of supply chain problems. Then was told everything was in and work would get scheduled mid-March. Then was told again, they were still waiting on materials. I've been more than patient. They took the money and I'm making payments, but haven't a thing to show for it. What a big big disappointment this has become. And now after seeing the other comments here, if the work ever gets done, I may be looking at some even bigger problems. It all just makes me want to cry.

I'll never call this company again for anything. They had great difficulty laying carpet with a pattern and I think I ended up spending way more than I should have. The project manager quit before my carpet was installed. What a farce. I think I have enough leftover carpet to use in my office. That's really professional, not!Update: Now Poulin cannot find my records. Danielle will remember me as she was my salesperson. The project manager was Steve who couldn't measure properly or figure out how to lay a patterned carpet. I thought I posted a lengthy review prior but I don't see it. This is the short version of my experience through Hell. For me to reach out to Poulin again would be more waste of my time. The carpet is on the floor and looks great. As well it should after 3 thousand dollars to carpet a Master bedroom.

"The bathroom redecoration will take about four months to begin. Our team will arrive at 7:30 AM on a Monday and will be finished on that Friday." That was the impression with which my wife and I were left when we agreed to the deal.The four months was correct. Our impression that the "team" would descend upon our bathroom like flies on a drop of honey did not appear to have been correct. We had one "fly" he came at 10:30 AM on a Wednesday and it looks now as if he will be finished next Tuesday which will not be five (as your website states: New bath in 5 days or less), but thirteen days.We have no problem with the people involved. Everyone has been easy to deal with and we feel you have our best interest in mind. But something is very wrong with the process.The best marketing tool any company has is, "word of mouth." This is usually based on the latest contact with the company-- the delivery of the product. Poulin dropped the ball on the delivery. We all know what it's like to have a critical room like a bathroom basically out of service for any time, not to mention almost two weeks, when that could have been avoided. This is not the fault of our "team" of one leader. He is doing all he can with what he's got, which is basically himself. We personally would have waited even longer than the four months if we could indeed have a team that finished a quality job in as short a time as possible. Quality and speedy job completion should be the objective of each team.You have good people. But they are prisoners of the process. Don't start a job you can't complete in a mutually agreeable time frame. Give your field people the resources they need to keep the customer happy. They should not be around enough that they become part of the family.

I contacted this company for a bid to redo my floors. It was a fairly large job. I spoke with Jessie who did the initial work up of the bid and she was knowledgeable and professional. Going forward, there were some issues with communication but we were able to resolve them. The crew showed up on the designated date and time and work began. I was impressed from the beginning with the efficiency of the crew and the care which they took to my things as they removed the furniture etc. The project involved ripping out bamboo floors and tile on the ground floor and tile and carpet in the upstairs. The plan was critical since myself and animals would be living there during the project. The project manager and I developed a plan. As the demolition and construction began, I was happy with the work. Some days they appeared to work fewer hours than I would've thought was the best idea. I am mentioning that because as the project begin to draw to a close, they started rushing their work. This company would've had a better review had this not happened. Upon completion, as I was preparing to clean and replace my furniture I found a number of issues. I called and complained and most of these issues were fixed although a couple of them I had not found at the time I made the call. I don't believe I should've had to have called, however. Poulin represents themselves as a top quality company and as such, a walk-through and inspection at the conclusion should've been part of the project. That being said, the company contacted me again and we discussed the issues at length. The project manager and foreman came out today and addressed all the issues. Then there was a follow up call from someone in management. At this point, I would probably hire them again. I can understand how issues can happen and many companies do not make the effort to make it right if there are problems. Poulin went to great lengths to assure that I was satisfied. That is very important and sadly hard to find in the world today.

Went in to discuss a remodel project, and not having certainty about the costing, told the Rep my budget to which he belittled the entire visit. I was told over the phone that free estimates were provided, however the Rep after telling me over 20 times how ridiculous my budget was, said that the estimate would cost $800. I do not recommend these people, unless you want to be treated poorly right out of the gate. I may spend twice the amount I originally projected, but it certainly won't be with Poulin. Horrible experience!

The finished work was great, but it was supposed to be a four day job and it took six weeks. Unfortunately, there was one issue after another with their employees and them being able to get the correct merchandise. This was a remodel for a 96 year old lady to have the tub taken out and a walk-in shower put in. Their communication with GroupMe was mediocre at best however they sure did want to get paid immediately. I would not recommend them. They were expensive and like I said four or five day job took six weeks.

yes i had my floor done, they used luxury vinyl, they told me it was better than Laminate, omg, it dont look good, it started ripping up after 5 monththey said they would come out to look at it but they didnt, i had to contact the subcontractors and they came and fixed, then they called and said they would like to come out and look at the floor, but they never showed,it doesnt match my other floor like they said, and the designer, omgsaid to me and my girlfriend, lets see how much more money i can sucker out of you, so, all and all bad service, the floor, is not durable and wont last.designer didnt match my other floor, so i think im pretty much out 12k just to do 4 bedrooms with a cheap vinyl, not happy and will never use them again. mark

Installed a new master bath and partial remodel of a smaller bath. Work done well and in a timely manner. Actual labor hours to perform work much less than was projected by Poulin Rep. so we paid much more than we should have. Would look to other companies for a better value

I can't write about a finished product, because 6 months later and $1200 for useless plans, we don't have a bathroom remodel. The salesman was late for most meetings, never on time for delivered reports, and the final product was outrageously expensive. Salesman cared less about what we wanted and much more about selling his products, which felt mass-produced and definitely not custom. The entire process was annoying at best, and a waste of precious time... run to anyone else.Sandia Heights, New Mexico