Portals Apartments

DO NOT RENT from the Portals or the Lanai apartments (Lanai is the sister apartment to The Portals). I stayed here for about 6 months, and I would have to say that it has been one of the worst renting experiences of my life. Let me explain in detail the following:1) The apartment itself: When I went here to visit the complex, everything seemed really nicely kept and clean and worked. Once I moved in, I found that the garbage disposal had stopped working and water would leak under the kitchen facet. Also, I found nails, staples, and needles lying around the edges of the walls (even though I was told that the apartment was professionally cleaned). The cabinets turned out to be rather dirty inside as well. Also, I had overlooked the stove, but all of the markings to indicate what the dials on the stove did were rubbed off completely... when I asked to have it replaced, the only thing the maintenance guy would do was to draw me a diagram of what they should do from someone else's stove. The bathroom shower had a very leaky diverter value, so everyday when I took a shower about 4 or 5 gallons of water would just wash down the drain. Otherwise, if you don't like bugs, be aware that even though the apartments are sprayed regularly for bugs, you will still end up finding them all over the apartment (alive and dead). Overall, the interior of the apartment was utter crap and of shooty quality.2) The maintenance personnel:After only a few days of living there, I of course asked to have the maintenance guy fix most of the above mentioned problems. It took at least 2 to 4 days before he even came around to work on anything. He was able to fix the garbage disposal without much problem, but as for the leak, he told me it was the water lines and had replaced them... immediately afterwards it had the exact same problem. The sloppy screen door to the balcony he was able to cock the door jam which did help with the draft, but as for the lose frame, he just carelessly drove 3 screws into it that didn't even sink into the wall --AND-- stopped the door from locking -- that was how he left it too. As for the shower diverter, I had to ask several time to have it fixed and whenever he finally left me a note that he replaced it the one day, I immediately checked it, and it was still leaking EXACTLY the same as when I had showed it to him. Essentially, the maintenance guys there are completely incompetent.3) The laundry facilities / club room / pool:I only have one thing to say about the club room and that is that it almost never gets used. Not once did I see anyone use it. Although, it's nothing really special. The pool looks relatively nice, however it is rarely cleaned. Therefore, the pool almost always has things floating in it such as leaves and any other trash that blows into it. The laundry facilities are a nightmare from hell. Not only are they never cleaned (floors / washers / dryers), but dryers operate like no one has ever maintained them. Once I had tried to dry my clothes in one only to find out that the tumbler was stuck... and when I took my clothes out and threw them in another dryer... that one was broken as well. It took maintenance almost a month just to fix them, in addition they wouldn't work if you put a medium sized load in them either.For my full review of The Portals, please go to the link below (I used more than the allowed characters for Yelp)http://www.apartmentratings.com/rate/NM-Albuquerque-The-Portals-1374665.html

I lived at the Lanai apartments for a good number of years. It changed management 3 times and the maintenance got worse with every change. DO NOT rent from these people. The management has no people skills and pretty much have the attitude that if something is broken, it is your problem. They have a policy that requires that work orders be in writing, which is reasonable. But, if it takes for them to clean the pool *after* the water has turned green, how long will it take for them to get to your work order? They conduct inspections on a yearly basis, again understandable, but will just make note of what is broken. They will not fix anything, and will actually blame you because, "no work order was made". If you want to adhere strongly to a work order policy, shouldn't the grounds be impeccable? If the common areas are patched up with plywood, what confidence will the residents have in putting work orders in writing? I mean a HUGE hole in the ceiling of the laundry area "fixed" by placing a slab of plywood over the hole and bolting the slab in place. Only one of the washers works and maybe one of the dryers. If anyone has used the dryer before you walk into the laundry area, you can taste the lint in the air. Poor maintenance of the common areas only encourages residents not to make work orders.