PNM

So, I never really had much opinion about utilities companies in the past. after all, we kind of need electricity, water and gas to lead our lives, right? Well, one day, somehow I noticed somewhere that PNM offers a free checkup at a home to learn how one can reduce energy use. I mean...I don't think I used much energy (well...other than embarrassingly blasting some air conditioner and heater during certain seasons), but I thought I could learn a thing or two to save me even some small amount of money. Plus, it's free...why not right? I also was wondering if it was a total scam, too...and I'm happy to report that no..it's real legit!It was pretty painless registering and signing up to have a PNM employee come to my house and audit to help see where I could make energy more efficient. I sat back after signing up...not even sure if it was a scam...and a few weeks later..it was the day! Happy to report that PNM actually communicated/confirmed the day before/of the the appointment time, too!The day of a PNM employee showed up and happy to talk to me, go through my home and found ways to help suggest/replace some light bulbs to make my electicity use more efficient! He also took the time to help give me some suggestions on where I could look into to reduce energy use as well. Best of all, he came over..helped me replace all the inefficient lightbulbs (gosh..some of those were super dirty bulbs that were there and never replaced when I purchased my home several years back then!!).At the end...the walk through..and a checkup took maybe an hour ish or so. I was pretty happy about it and wished I knew more about this service (and how I could have (and sadly missed :() gotten some rebates getting some appliances at my home even a few years back!). The guy also gave me free light bulbs (and even helped replaced them!), some electrical outlets, night lights and showerheads that make water usage slightly more efficient, too!While I don't know much whether PNM charges me too much or too little (and going solar is still something I'm contemplating), I would have to say, I was really happy with this FREE home energy usage checkup service by PNM! If you are a PNM customer and had never done one...PNM does it for free for you! So might as well get it (and save some money along the way!).

I'm so sorry that I am unable to swear on this site - I just feel the need to fully extend my frustration here with such a pitiful operating company. Save yourself the grief now, install solar on your roof and DO NOT connect to the utility. Buy kerosene lamps for those long winter nights. Ever since PNM was turned down for their purchase everything has gone from slow to s l o w.. Unfortunately - this state does not provide for competition so this is the only utility in most of the state.

During this last heavy snowfall PNM worked tirelessly to get and keep our heat on. I just want to say thank you for your help in getting us taken care of.

Should be 0 but....December bill is $322!! Good-bye holiday for the kids...... ~~~In November, PNM was having trouble reading my meters in the backyard, for reasons they wouldn't quite explain, and so they insisted that I get digital meters installed "free of charge". The tech that came out DID NOT turn back ON my solar system (which he apparently had to physically turn the knob, per my solar company rep I spoke to when PNM told me to call them because "it was their fault" ), and my December bill is $322!! Over 3x more than I have EVER paid in the entirety of my homeownership. I have spent the last 48 hours trying to get someone to take accountability. The rep I just spoke with told me that after speaking to her back office, NO credit will be issued, because I can't "PROVE" their technician shut it off and they are not willing to issue a credit, even though last years bill was $68..... and that SHE was going to go above and beyond to get me the installation fees for the digital meters refunded (that I was explained were free) a sum of a whopping $15, credited back to me, but only if her managers agreed?!?!...... I mean, the technician turned the solar system off (then claimed that was something they don't do during a meter swap) yet that is the exact date my panels stopped producing. .......Seems like someone is going the extra mile to screw people over and take more money! Talk about not having money for the holidays because NO ACCOUNTABILITY is taken on the corporation's side. You ma'am, on the phone (and I hope you read this), were horribly apathetic on the call, and I hope that this never happens to any of you. SMH

OSHA please help PNM uphold the Safety practices for the safety of themselves and our communities!

PNM is ridiculous and dont care about any of its customers or residents in NM. PNM you guys really need to take in costumer consideration or do more to make things right for people in neighborhoods when you guys are planning on putting power poles straight thru a neighborhood without any notice, putting big obstructions in spots that could cause collusion, tree+electricity=no no,taking lighting away from stop sign/street signs for quick check from privately owned companies reconsider the placement and equidistant for these poles off of mulberry/spence before it becomes a bigger issue then it needs to be, only in low income neighborhoods do they continue to do this and get away with it

December bill is $322!! Good-bye holiday for the kids...... ~~~In November, PNM was having trouble reading my meters in the backyard, for reasons they wouldn't quite explain, and so they insisted that I get digital meters installed "free of charge". The tech that came out DID NOT turn back ON my solar system (which he apparently had to physically turn the knob, per my solar company rep I spoke to when PNM told me to call them because "it was their fault" ), and my December bill is $322!! Over 3x more than I have EVER paid in the entirety of my homeownership. I have spent the last 48 hours trying to get someone to take accountability. The rep I just spoke with told me that after speaking to her back office, NO credit will be issued, because I can't "PROVE" their technician shut it off and they are not willing to issue a credit, even though last years bill was $68..... and that SHE was going to go above and beyond to get me the installation fees for the digital meters refunded (that I was explained were free) a sum of a whopping $15, credited back to me, but only if her managers agreed?!?!...... I mean, the technician turned the solar system off (then claimed that was something they don't do during a meter swap) yet that is the exact date my panels stopped producing. .......Seems like someone is going the extra mile to screw people over and take more money! Talk about not having money for the holidays because NO ACCOUNTABILITY is taken on the corporation's side. You ma'am, on the phone (and I hope you read this), were horribly apathetic on the call, and I hope that this never happens to any of you. SMH

I am a disabled Vet. PNM turned off my power because of an error of theirs, and caused over $1000 worth of medication and food to go bad. They had the power off for over 48 hours in August in New Mexico. The temperature almost every day has been over 100 degrees, and they took 2 days to fix an error that they made. I am appalled at the rude, and inconsiderate actions of every employee I've talked to.

Two power outages today is unacceptable my grandmother is on oxygen and cannot afford any power outages and your company's insistence on moving at a snails pace will PNM do anything to make this right? No of course not because all they care about is money and monopolizing the power industry. GET IT TOGETHER! PNM or there will be consequences.

The field workers did a great job last night. Had alot of power outages and took care of them. Great to have the power back on in the western hills area in rio rancho. Greatly appreciate your hard work. Thank you very much!!!!