Pet Food Gone Wild

Staff is always friendly and helpful! I appreciate the large selection of canned cat food, and appreciate the monthly coupons I get in the mail (in the bulk coupon mailer) They are my go-to for pet food!

I'm been a long standing patron of PFGW because they support Law Enforcement and my son is aPolice Officer. I have been taking my dogs to Sam for grooming. They also have another woman grooming as well. The other gal cut my dogs previously and did a gawd awful job. From then on I strictly requested Sam groom my dog only. Last week I took my dog in for a grooming, picked when the was completed, and took the dog home. When we arrived home we put her down for a little nap. After we woke her, we notice how awful the haircut was. It was too late to call them because it was after closing. We called and complained the next day. My wife was very upset to pay almost 70 for a crappy hair cut. We asked for a refund, Sam refused but gave me back the tip. I suspect the other gal cut my dogs hair and Sam took the fall for her. I'll never use PFGW for any of my pet needs again. Stay away from this place.

My last update. Tried again on my own, nobody wearing a mask. :( I'll be finding out how many bags I have until my free bags, as will my family members and we will be moving on to another store permanently. I like keeping my money local to Rio Rancho, but it will go elsewhere. I don't take this decision lightly. I have 2 large dogs, 3 cats who go through 1 bag of food each per month. In total we have: 4 cats, 5 dogs. That's a lot of dog food to buy elsewhere. I'm disappointed.

I have visited this store many times to buy treats for my dog. They're very friendly and helpful too! The day I visited it was to get my dog washed, having the convenience of going somewhere close to home is the best. Luckily, we got there right when they opened.There are 2 tubs that they have available. They are first come, first serve. We were instructed on how to use the tub. It was easy. The only difficult thing that we ran into was our dog not being used to getting washed in an environment that he was not familiar with. We kind of rushed it since our dog was feeling really anxious to get out of there. But we did get him washed thoroughly and they even gave us some leave in conditioner for him.Definitely, something we'll be doing in the future again. It beats having to call the groomers and not getting an appointment the day that you want to get your pet washed. Thanks to the staff that day for guiding us to get our dog washed.

My poor doggy was in desperate need of a bath. Rather than carrying his stinky self upstairs and having his fur all over our tub, I decided to bring him to the self service wash. This was our first time here and I was very impressed. The tubs are first come first serve and there are two. We wandered the store while we waited. The staff was super friendly and attentive. I think every employee checked on us. They clean the washing stations thoroughly between washes. They have everything you need to wash your pets. My doggy loved it and was so calm and enjoyed the experience. For $18 you get a good value. Plus, if you sign up for the membership after 7 washes, your eighth is free! I can see us retuning monthly.

It's that time of the year when it's too cold to bathe my doggie outside. I have tried a couple of other self-serve dog wash establishments and this is by far my favorite. I always end up coming back to this place. They clean the basins after every wash and offer a selection of shampoos. I hadn't been here in a while because of Covid but they use to also offer conditioner and a spray fragrance. They didn't have them this time so I'm not sure if they ran out or they aren't offering them anymore. This was a big plus so I am hoping they were just out. I have a large 80 lb doggie so I love that the basin elevates to floor level to get her in and then you can elevate it up to wash them at your level. I also always get treats for her. They have a large selection of things to choose from. They offer vitamins, food, hygiene, treats and more. Their staff is also always friendly and knowledgeable.

Check in post attached!AMAZING service. Loved the woman helping me. She listened and cared about every aspect of my pets diet. She made sure I was comfortable with the price range of what she was offering and didn't push me to buy anything I did not want/need. She really knew her stuff and I feel I really learned something talking to her about dog food. Lol And side note, she let me know I could always call in to ask if they had my food in stock and if they didn't, they would put an order in to get it in store on their next shipment.I recommend this place and when you go I hope you are met by this same woman. Helpful, considerate and fantastic attitude!

Self service dog wash, thou included soap and towels - a bit expensive. $19 plus! Sorry, no.

Drove all the way with a car sick dog stinky from the shelter, ready for a bath and to outfit her with food, treats and toys. Got there at 3:10 on a Thursday. They are open until 6pm. Told I couldn't use the self serve bath because "the disinfecting chemicals were already applied". Asked if I could wait for the person in the other bay to finish and was told "No, we close at 3pm". Lost a big sale there today. Suzanna is a good lady and does a lot for rescue. Needs some better staff who are more accommodating. It will be awhile before I go back.

Very friendly and knowledgeable owner. We will be making a habit of buying our dog food here.