OTTAVO Apartments

Excellent service from Holly at leasing desk! We are from out of town and I really appreciated her help in getting us our apartment. She was responsive, professional and fun! We are looking forward to our stay.

We had a pleasant experience until we had to give them notice to move out. The front staff was unbelievably unprofessional. They continued to give bad information on when final payments were due and give different answers seemingly when they felt like it, only to take it back later. I had a package come after our move out (pricey too, as it was a gift for someone) and I cannot get it back from them. I suspect they are lying about trying to retrieve it and after days of calling to check, they can never return my calls it confirm they can forward to my new address. Very sad considering I cannot replace it. They only get one star because the maintenance staff was great (also can't give zero) There are other apartment complexes in the area-I would rent from somewhere where you can trust the front office.