Ortega's Appliance Service

More or less, I'm happy with the service. They do charge an upfront fee. Had a wonky oven. Tech showed up and began work. Then something happened that I won't go into detail, but it was quite unacceptable (not criminal just....ick). He did fix my oven, and it still works which was a relief since I wasn't in the mood to price out new stoves/ovens, have a delivery/hookup issue (and there is ALWAYS an issue with a new purchases/delivery). After the service, I sent the manager an email detailing the "issue" and was cleared of any further charges. So, I will say, despite the unpleasant experience with the technician, the service worked for me and the owner's resolution to my experience/issue was acceptable.

I've used Ortegas a few times for different repairs and have always been pleased - I believe their repairmen are honest and they have always taken the time to explain routine care and answer any questions I have. The office staff is also very nice

UNSCRUPULOUS PROFESSIONALISMWhen trying to get dishwasher serviced. Manager Manny was extremely rude. The repair guy sent did not do a thorough assessment, so the manufacturer was wanting to have a return diagnosis, they tried to shift blame. Fabian from front desk actually lied. I would not trust shady characters and unscrupulous professionalism. I finally went with other guys.

Great organization. Top quality work at a fair price. I've used them on all my home appliances & they're always punctual & completely professional. JimAlbuquerque, New Mexico

DO NOT RECOMMENDSomething electronic gave out in my 2 year old washer. Called Ortega's and scheduled a week later. The guy came and behaved like I asked him to come in on his day off. He installed a part that, regardless of whether or not it fixed the problem, I had to pay for ($400+). It did not work. So then he said it's probably the control panel, but he didn't have one. Another week later he comes back, installs the part, leaves my washer unbalanced and in the corner, says it's fixed, charges me, and doesn't restack the dryer. I called right away to get him back and they say I have to wait until he has an open appt. I've had to take 3 days off work for this. The kicker is that they charged me more than a brand new one is. I called again and they seem to have no interest in making this right. Two thumbs down and I still can't use my washer or dryer, yet the "job is done."Update, the guy came back, moved my washer into the corner and showed me it was level. Problem is that he didn't leave room for the dryer piece that the lint leaves through and still wouldn't help me put the dryer back on without an extra charge. So, do not recommend.Update, got a call from Ortega's saying that the technician wrote in his notes that he didn't even install a part on the first trip he made to my house, which he did. He did, and told me it didn't work so he needed another part, but had to charge me for the 1st part since he already installed it. The customer service person that called me because of this review said that her technicians don't lie, interfering that I'm the liar. I have pictures of the install on the first day and of today. (Camera in the room to watch my dog door). Supposedly I'll get a call from the owner about this.

It was very confusing to see the 5 star reviews here, because my experience with Ortega was both traumatizing and horrific. I suspect many of these other reviews are planted, since my experience mirrors almost exactly the experience that other 1 star reviews had. Ortega will take your 200 dollars, make you wait weeks for an appointment, make a meak effort to service your home and cancel at the slightest inconvenience to pocket the 200 dollars without actually doing anything. Provided below are the details of my terrifying/horrible experience with Ortega: I moved into a home in Santa Fe and the washing machine broke. The landlord had used Ortega before and he cautioned me that Ortega was complicated but that his elderly sister had used them once before. I called Ortega and spoke with Jocelyn. She was cordial but made it clear that since I lived in Santa Fe, I would have to wait weeks before the technician could come by. She immediately asked that I pay the 200-dollar service fee, which I did. There was no agreement but Jocelyn said that the 200 dollars would cover the service fee and the technician to assess the problem. In June, Jocelyn called me and asked if I would push my appointment by a few days to accommodate their "busy schedule." I agreed, but then realized the next day that the new time would not work. I called Jocelyn back the next day and told her that I would actually prefer my original time. Jocelyn then told me that they had given that appointment away (this was less than 24 hours since we last spoke) and that I would now have to wait another 2.5 weeks for a new appointment. I agreed though I requested that they contact me if anything came up sooner. I also asked that they call me before heading out to Santa Fe because I have poor reception, and she requested that I hold a 5-hour (!) time window for them. Given how busy I've been with work, I asked her to communicate with me and give me a specific timeline. Jocelyn responded that this would not be possible and that this was the way they had always done it. I never heard back from Jocelyn regarding any new times. On the day of my scheduled appointment, I stepped out to go water my neighbor's plants down the street while she was away. El Dorado has spotty service and calls don't always go through. I told Jocelyn this at least twice. For whatever reason, the technician arrived at the home and immediately called my landlord in LA. He did not immediately answer and the technician waited for approximately 23 minutes (this was based on our footage from the Ring Camera) and then left. It's not clear why the technician did not contact me directly (as instructed) or come back after his other jobs in Santa Fe. My landlord then called me and I called Jocelyn back immediately as I did not have the technician's phone number (Jocylen refused to give it to me). It was unfortunate that the technicians had to wait but this could have been avoided if Ortega had communicated with me (as requested) letting me know hwen they were coming or en route to Santa Fe and created a more realistic time window for customers-rather than requesting that customers hold 6 hours of their day for Ortega. With a full-time job, this can be difficult for many people. I called Jocelyn back and pleaded that they come back to fix the dishwasher, reminding her that I had already waited for almost two months now. Jocelyn responded coldly and with a snarl- "actually-we don't want to service you anymore" and I asked her why and she responded: "you're too complicated." Stunned, I asked if she could reimburse me for the 200 dollar service fee since no services were rendered. In addition, there was no signed agreement so Ortega had no legal claim to the 200 dollars and should have returned it immediately. Jocelyn then responded "we will not be returning the 200 dollars."When I told her that this was shocking and unethical since no service was rendered, she replied "that's what we always do." I then replied that I would share my experience with other customers on google, she stated "I don't care. You can bring this up with the owner of the company." The lack of empathy, compassion and understanding in her voice terrified me. It felt almost as if I were speaking with a robot or someone with a deep prejudice for me without having actually met me. I remained calm and hung up, stunned and feeling helpless and taken advantage of. I don't have very much money, and 200 dollars was not an insignificant sum for me. I called my landlord up in tears and he called them. Jocelyn told him the same that the owner would handle the issue. He has heard nothing from them either. Ortega's unrealistic expectation for customers to hold 6 hours of their day for an arbitrary window is an example of poor customer service where the business places the responsibility on their customers and then combined with poor management of scheduling makes Ortega the worst company I've ever dealt with

it took 4.5 weeks for Ortega to repair my Bosch over the range microwave at a cost of $260. they said it was due to back ordered parts. several on-line sources of Bosch parts claim to have the part in stock for less than $20 and offer next day delivery.Furthermore, Ortegas won't even come to the door unless you've paid in advance by credit card.lousy service and very unfriendly.

Washer filter needed cleaning. Ortega's asked for $130. for the service visit up front before they would even come. Once the serviceman got here, he told us it would be $231. for half an hour's work to open the front of the machine, pull the filter out, says it's fine, put it back in and put the front back on. I called the office to state that I felt this was way too much and asked what the $130. was for. I was told it was for him to simply come out and "diagnose" the problem. (obviously we didn't have a problem). We have used Ortega's for several years and have been mostly happy with them but I feel we were unfairly overcharged in this instance.

We purchased all new appliances at a local store. The store hired contractors to remove the old appliances and install the new. The new included refrigerator, stove, microwave, and dishwasher. Frankly, it was too much for the two person crew to do in one day. As a result the GE bottom freezer refrigerator and the gas stove were not properly installed. Since under warranty, we worked through GE, who set up an appointment with Ortega's. First for the refrigerator. Then later for the stove. So, first things first. We called Ortega's to narrow down the all day appointment window given us by GE. The administrator who answered the phone was friendly and easy to talk with. For our convenience, she even changed the day and specified a two hour window for our appointment. Stanley, the technician, came and leveled the refrigerator and aligned the doors. It sounds simple, but the left leveler had never been adjusted and the right leveler was all the way extended. As a result, the left door would swing open and the right would swing closed. Once he got the fridge leveled, then he had to align the doors. Perfect. Our second appointment was for the gas range, which, though level, had a front support piece that was only attached to one side. Because of this, the leg levelers were canted in -- like pigeon toed. Again GE made an appointment, the gal at Ortega's rescheduled for our convenience, and Stanley came out to fix the stove. This was a big deal. Turns out that little support trim was crucial in aligning the whole right side of the stove. It was a lynch pin support. The whole stove had to be brought, raised up, somewhat disassembled, then reassembled, then leveled. You get the idea. It was a project. Once done, the legs on the stove were straight and the stove was level. I cannot say enough for the friendly phone service and Stanley's technical skills, persistence, and determination to do the job right.

Have used Ortega's when ever an appliance repair is needed. The Original replacement part was not available locally but luckily Ortega's was able to track it down and get it done properly. I will always use them. No reason to shop when you have a reliable honest tradesmen. The techs are well trained and follow sanitation procedures