Olympus Encantada

The company replied to my post saying we denied pest control, we didn't. As the bug guy and a member of YOUR front office were in my unit together and you watched him spray. A week later and we're still having a problem. We have sprayed but spray ourselves as well this place is infested and NOT safe.

We lived in a 3 bdrm apt home on first floor facing North and open grass area where the covered gas grills and picnic tables covered with ceiling fan and you could grill your food & sit at cement picnic table. Our balcony faced North and it had a brick sidewalk and it was very nice. Our apt home had a lot of room and the Assistant Mgr. Adrian was wonderful. The maintenance crew were excellent especially Tony. He even helped my husband get a jump with my husband's old truck. It is a gated community as well. The community of folks were all very nice to talk to, and we met people with dogs & medical professionals & college students who lived across from us. The only negative we had was putting a young growing family of five ( three young children). The romping & tromping that went on every evening was beyond our ability to handle. We followed procedures and still continued to hope they would have respect for ppl living below them. They continued the pounding & tromping on the ceiling above us. We are sad we had to break our lease, but they were not forced to stop making excessive nightly noise. We reported them many times, but they were not evicted & should have been. It cost us a huge penalty for breaking 1 yr lease. We moved to a 55+ community where we felt a better fit at our ages..We highly recommend Olympus Encantada to younger people at 7400 San Pedro Drive N.E. Abq NM 87109..We liked the apt. Home. They are expensive, but very customer service oriented and take care of any Amenities when & if needed. We loved Adrian, Assistant Manager & the entire staff. Very professional and accommodating. Would recommend them to anyone who has the income necessary to live in this very nice & comfortable community. There is a young law enforcement man who was so helpful to My husband and me when my husband parked his truck in the Handicap spot but forgot to put up the Handicap sticker..He is the man who is in charge of security there and he showed me that it was towed awY not stolen..Big relief. Enchantment Towing works in conjuction with Olympus Encantada & he was awesome in giving us back half the fine due to his forgetfulness..Olympus is Primo for trying to ensure our safety & security & keeping this complex very nice and best in the area.

Lived there for 13 months and everything was ok with the apartment and the location, not great but not worth complaining. Parking sucked sometimes but it's an apartment so, yeah. The management is where everything goes to hell. Any concerns I had went on deaf ears. I was harassed by someone within the community multiple times so so much for gated communities being safer. And management said the head manager would get back to me, heard nothing so I called and hes "out of town". I never heard what the resolution was of that situation but I definitely had no thoughts of renewing my lease.

This is a horrible place to be do not rent here. My family had a horrible experience bugs all over my family and my new born were bit from bugs and the complex didn't even work with to try to resolve our issues. The doors were broken and the patio door didn't even lock. I do not recommend this place at all.

Overall have enjoyed living here, staff is super friendly and exceptionally responsive, maintenance team is ON IT and handle requests super fast! Some drawbacks are the additional charges that are not optional, you pay a general trash fee but then you also pay a valet trash fee which can be helpful to some but should be optional. Also community charges could be steep and fluctuate from month to month and I'm not quite sure what that even covers, perhaps all the little party's they have for us. Amongst some other charges that I guess you just have to really think about at time of signing. The exterior night lighting also gets turned on super late or it's just my building but it will be way past night fall and they still won't be on. Not great for visually impaired( me). The gym equipment is very outdated some non functional equipment on the Santa Monica side, however we do have access to the other side but both sides should really be up to par even though the other is just a hop, skip, and jump away.Also the community key doesn't work for all gates on property some of the locks are not operating properly and have had to go all the way around to another gate. Reserved ammeneties such as theatre are never available on their site and the fabs/keys don't work to try to enter them either.Was surprised to see prices increase for the next lease if I choose to stay, the value is already a stretch as far as interior appliances and such they are very cheap and not quality so the valuation is not there as far as that goes. The climate of renting isn't that competitive like it was , I was expecting a decrease if anything, Overall it has been quiet, comfortable, SAFE and a very nice place to live just for the dollar amount there is equal value out there for less

I looked here at apartments and Adrian, the leasing agent I spoke to was very polite, informative, and happy to be helping me. I called a few times and he also gave me answers to all the questions I had. Not all leading agents are this friendly and attentive. ...and I generally have lots of questions! Lol

Avoid this apartment complex. Not worth the money.1) They have towed my car at my own expense from authorized/legal parking while I was out of town since they were making some repairs in the parking area. Though they did give a prior notice via email, I have no obligation to change my business travel plans to repark my car. Nowhere in the lease agreement it is stated that they can tow legally parked car due to maintenance issues and specifically at the cost of the tenant by giving prior notice. I would not trust apartment complex that does not follow its own lease contract and thankfully I am moving out in a month. 2) They closed all amenities for much longer period than required by the state regulations. They reopened gym 2 months after the state announced reopening. Given that this apartment complex is much more expensive than other complexes in the town, this is unacceptable.

I currently live here and will say the property is very clean. Here are some pros and cons I have experienced:Pro - Clean complexGood amenitiesFairly quick to respond on service callsSafe area to live inThe pool is always clean and accessibleThe staff is very professional and easy to talk toThey don't do tons of random apartment checks like some complexes. (They've been in twice, one for making sure I had a fire extinguisher, and once for a mid way lease check) Cons-You're allowed two noise complaints, if you get a third you're evicted. That's understandable but they never have security check to see if you're actually being loud, they just take the word of whoever called you in. (If you have lousy neighbors this could be a problem)Sometimes parking is limited so I have to park pretty far away from my apartment. You don't get a covered parking spot without paying $30per month and garages are $60per month. No lightbulbs or fans in the bedrooms. The living room does have a fan but no light on it. Rent is pretty expensive and it does fluctuate an extra 80+ for shared property utility costs. I do love this complex but you really need to be financially secure to live here and not too loud. :)

DONT RENT HERE... This place is a joke.. you have to bug them constantly to get them to do anything, takes days to email back or they just won't reply... I have a brand new baby and our place is infested with insects, they keep making up excuses for me not to break my lease. I have gave them okay to come and spray with the OWNER of the pest control but he never shows up, they always try and make us look like it was our fault. We dined one of the the many times they came to spray the only we dined it was because it was NOT THE OWNER OF THE COMPANY.. I've been bitten multiple times, my NEW BORN BABY has been bitten and the could careless. The service and request are horrible takes days to hear back or see anyone, every one is rude. I even asked to cut down the price for breaking the lease early for having my NEW BORN IN THIS DANGER, but refuse to. They even said they would come in gas bomb the apartment if we can get everything out of the apartment and they would I provide a hotel but I have to pay for it "they would reimbursed us" i highly doubt that they would. I told them I would have to think about because I had no where to put any of our furniture, Corporate said okay and when I tried to give them the okay they said I denied it, so they sent the same guy who's not the owner to come spray which did absolutely nothing which I've told them before it doesn't work, we have two big black widow nest out side both bedrooms and yet it's still there surprisingly. For them saying "Luxury Apartments" this apartment are good awful and just big POS, expensive for nothing to work... they try and make everything your fault and it's a your problem.

Major regrets about moving here. Have lived in many complexes across various states, and I have never before experienced the amount of noise that I get living here. The apartments are nice-looking, but the walls are so thin. It is absurd for a "luxury apartment". Have had many issues with noise with my upstairs neighbors, and as I type I am listening to the bass thump from my downstairs neighbors's apartment. Courtesy patrol never comes to verify the noise. Live here if you enjoy being chronically sleep deprived, I guess. The complex has "tried" to remedy the situation, with plenty of non-ideal solutions. Also, the gym amenities are pretty lame and there are constant car break-ins. Just overall very disappointed in my choice in apartment.