NextCare Urgent Care

Very pleasant staff! Online check in was very easy and was seen promptly. Would recommend to anyone who needs care! Be nice to our healthcare workers don't forget!

My wife tried to walk in on a Saturday and they said no physicians work at the location on Saturday. So we made an appointment for Sunday. They scheduled her for 3:30pm. We arrived early as instructed to do on the confirmation text she received. When we arrive they took my wife to back quickly. But we waited in the back for over an hour before she was seen. Doctor was in and out in five minutes. Just wrote my wife a referral to see someone who else. Do yourself a favor and go to another urgent care

I only ever go here if Presbyterian Urgent care is closed. I prefer not to go the 24/7 Pres on Coors. No more. Overall, their check-in process is tedious. Go inside, give your information, scan QR code, fill out an insane amount of questions, come back, tell them you're done, they kick you out to your vehicle (or sometimes they don't, their very inconsistent) and then text you when they're ready.. I came in for a vicious cough and awful fever/flush in my head and neck. They took me back and didn't weigh me, or inform me of my BP, O2, or Resp. The nurse then sat me down in a room for over an hour. I got a call about 20 minutes in from the front desk telling me that I need to come in or my appointment will be cancelled... HELLO?! I'm back here already. Holly, the Nurse Practitioner, comes in FINALLY. She asks what I'm here for, I tell her I had to miss my grandma's funeral for a bad cough and fever (protecting my family during COVID, fuck me, right?) she listens to my lungs, she asks how high my fever was an immediately told me that my fever "doesn't qualify as a fever", she feels my neck and says there is nothing wrong with me, viral infection. Water, rest, fluids. It felt rushed, I felt like no one cared, and I went home still feeling like shit, with a sickness that came on strong and fast. It felt like a health"care"production line..I start feeling worse the next day. I go in to Pres on Atrisco. They offered me a strep and COVID test.. turns out I have COVID, my lymph nodes were swollen, lungs fucked up, and had a low grade fever. I am now on the medication I need to start feeling better. No help from NextCare. To top it off, the front desk nurse figured it would be better to have a cigarette break first rather than give me my discharge paperwork.. so I had to wait an additional 10 minutes just to fuck off and get that rest and water.Please take yourself to a recognized, trusted, not 2-star rated medical facility for your urgent care needs. After the few chances I gave this place, I finally understand the rating.

This place is so inconsistent. When Holly was here, the care was incredible; she was the ONLY provider who ever cared. And now that we're still in an ongoing disabling level 3 biohazard pandemic, they are no longer requiring masks. WTF. The front desk girl is just sitting there with a nail file in her mouth; spewing her germs This company doesn't care about keeping its customers safe, and def don't care about you.

This place is horrible. scheduling patients every ten minutes and making me wait 4 hours in the waiting room judt to not even do any kind of hands on assessment ans prescribe me over the counter meds. I would suggest going ANYWHERE else if you can. They are very inconsiderate with your time and do not care for their patients like they should. ZERO STARS only put one star because I had to in order to post the review. NEGATIVE ZERO.

don't come here. They don't care. They just want to send you on their way. I had went in because because I was experiencing flu/covid symptoms, I got tested &' was negative for both of them. They told me I had a simple cold &' i should be able to go back to work. Well two days comes by i go to work i have another fever. So i go back tell them I was feeling worse &' I got tested again. I waited for 2 &' A HALF hours just for them to tell me they don't know what's wrong with me, so they gave me a Throat culture &' i wasn't supposed to receive the test results until Friday supposedly. they sent me home with nothing &' just told me to take ibuprofen &' tylenol. I couldn't wait till friday so I had went somewhere else to get checked &' turns out I had MULTIPLE things wrong with me including pneumonia. Friday passed &' Next care never gave me my tests results. The doctors here suck.

I knew prior to going in my room, that this provider her name was Lynn D. Was not going to really do anything for me. When coming out of the bathroom, I asked which space I was supposed to walk through because I was confused which was the nurses station and where the walkway was. She snapped back meanly and said I do not know what room they put you in. I said oh I know what room I am in, I was just asking where I should be walking. She was unkind and rude from the beginning. Then the provider had it in her head prior to even seeing me that I had Covid and wasn't going to touch me. Because I never had a Covid test. I was diagnosed with pneumonia previously and needed follow up because I am still not feeling well. She did not listen to me, did not address any of my concerns, was not knowledgeable, however just acted like I had boils all over my body and wouldn't come near me. She didn't really look at me. The front staff and triage nurse were wonderful but this provider was a waste of my time and left me needing to go to another location to address my concerns. Wrapping up my visit she didn't even address my concerns, didn't give me a plan, didn't give me any advice, direction etc. seriously a waste of my time.

The receptionist is very rude and not clear at all on instructions. I guess she thinks you can read minds. My husband went here for a broken foot on his right foot and a torn ACL on his left knee and waited 3 hours and was never seen because the receptionist wasn't clear on anything and had him checked in. I just took my daughter here because, I am pretty sure she has strep they sent us the paperwork online but it wasn't going though so I told her, she rudely handed me the paperwork to fill out so I did then she yelled at me for not filling out the stuff that WASNT highlighted so I took the paperwork back and then after all this ( we had called and scheduled an appointment 3 hours before and had been waiting) she decides to tell us that they don't accept our insurance even though we have been seen there before. Please get new help this sucks!

This place is lucky to get 1 star. This is not a BBB business. The rating for this place is an F. The service here is horrible. Not even a place to go if you are dying!

I went to this Urgent Care and let's just say there is no urgency and definitely no care. The doctor came in like we were bugging her. I am still waiting for them to send my prescriptions. The only thing that they gorlt right was my co-pay. Oh wait they had the wrong name on the receipt.