New Mexico Sinus Institute

Professional astute caring ENT office! The Practitioners listen and guide you with a plan of care! I am a former RN in Critical Care and Gyn Pelvic Surgery.Very picky for Providers. Have no idea why there are such bad reviews in the past, but these health care Providers are completely competent and caring!

Extremely unprofessional. Failed to call for a phone appointment on Thursday 1/11 and when we called to see what was going were told the Dr. Was running behind. When we called back again 3 hours later we're told the lab sent in the wrong info and they would call by end of day or first thing next day, no call back and it noon on 1/13 now they want to reschedule for Monday 1/16. We already had to reschedule another important appointment because of their poor management.

I've had ongoing health issues for over three years now and have seen countless physicians (in a different state) and also a few here in Albuquerque. They have run a myriad of tests from blood work, MRI's, brain scans, ultrasounds, cardiac stress tests and the list goes on and on. None of them had any answers for me to explain why I was feeling so awful every day. Initially I was told I had mononucleosis and given strict instructions to stay in bed for six weeks. I am in my fifties so that seemed really far fetched to me that I'd have that, but I did as instructed...and never got any better. It began to feel as if none of them were even listening to me about my symptoms. My newest doctor in Albuquerque agreed to send me to an ENT a.k.a. Otolaryngologist at the National Sinus Institute of NM. One appointment and a CT scan later and I had a diagnosis in about a half an hour and am elated to begin treatment and end all of this suffering once and for all. I really feel like they listen and care about me as a patient and that's important. The staff here has been great and I'd highly recommend them to anybody who needs exceptional care.

I saw Dr Gregg Schmedes at the new Academy Road offices. As a patient, I am 100% satisfied. Dr Schmedes listened carefully and solved my problem quickly and painlessly. In a city where it can be tough to see an ENT on short notice, NMSI is a real blessing.

Hang on to your wallets folks. Looked up my nose with a scope and told me what I already knew. Billed for surgery $500.00 bucks for antibiotics. I feel violated. Will never be back here.

I just received a phone call from national sinus Institute thought it was to confirm my appt next week but unfortunately it was to tell me they need to reschedule me due to the Dr not being in that day..I have waited almost 2 months for this appt and now they want to reschedule me out to September???? Oh hell NO!I had this appt scheduled from the lousy visit I'd received couple months back because I would be seeing another Dr here but after today's call there is a complete lack of failure to provide any kind of quality care in a timely manner. I'm yet again put off to get a diagnosis of the webs and weird/unknown the 1st appt left me hanging with to have to start all over again somewhere else cuz this place doesn't provide any quality care. AVOID if possible!

They do not respect their patients and are Totally Unorganized1st Appt; they cancelled on me the day before with no explanation, despite receiving a Text reminder confirming the appt AFTER they called. 2nd Appt; Dr. prescribed me medication, but it was NEVER sent to the pharmacy. They wanted an allergy screening for next time.-3rd; AGAIN cancelled the day before, Because the doctor was not trained in doing the screening. Why they scheduled it in the first place or it wasn't noticed BEFORE then is beyond me. -4th; Road leading to the institute was shut down. Called to inform them what's up: was put on hold for 45 minutes before ANYONE answered. When they did pick up it was to tell me they were putting me back on hold and didn't get back to me for another 30 minutes. They LITERALLY did nothing for me; Office Visit was $500 (after insurance) AND 3 days of PTO lost. No apologies ever. Not to mention hearing workers gossip about another patient.Please don't go here. TERRIBLE!

Incredibly inappropriate and unprofessional. I waited 2 months for an appt with Dr. Schmedes, only to receive a text less than 24 hours before the appt., stating it was cancelled. I called and was told "his schedule changed". I come to discover later, he routinely cancels patient appts. for surgical times. Obviously, makes more money on surgeries than he does seeing patients in the office. I rescheduled for three weeks later with an NP. Received emails, calls and texts, confirming appt. day and time. Then, after receiving one call the day before to confirm the time, I receive another call less than an hour later, saying the appt. time was an hour later than originally scheduled. I called, and was repeatedly told by Armando that this is the appt. time, after I had already scheduled time off of work for the correct, original appt. time. Since he was no help at all, I called the national scheduling number-the lady who answered was extremely apologetic, and told me that the original appt. time was scheduled incorrectly and should never have been scheduled for a new patient. I told her I already scheduled time off of work for this appt. time. She did give me the original appt. time, but because of so much unprofessionalism, I called back and cancelled. I called Presbyterian ENT-they answered right away and scheduled me for next week. Zero accountability on the part of National Sinus Institute-I would never recommend this facility to anyone. Be honest and up front with people-the mark of any good business, and person.

"We have an appointment scheduled for you today at 9:30 AM. Please click the link to mark yourself arrived, then go inside and tell the receptionist where you will be waiting." I received this text half an hour before my appointment. It was the third text I'd had, confirming it. When I went in, however, the receptionist treated me like the dumbest person on the face of the earth. How could I possibly have been so stupid so as not to have known that it was a phone appointment, and that I should not have shown up for it? I dunno, perhaps it had something to do with having been told the exact opposite, three times? You think?

This surgeon had ample opportunity in the weeks leading up to my son's procedure to review his imaging and records. NOT TO MENTION we had multiple EMERGENCY room visits, where Dr Schmedes was not available. Ever. However his other commitments are more important than his patients apparently, as he chose to wait until ONE day before my son's surgery to simply cancel it. He then attempt to refer him to completely different hospital and completely different surgeons because... why?? I don't know? Because he did not communicate with me. This was all done backwards and without regards for my son's LIFE. A not acceptable to be left hanging out in the wind and not communicated with.