New Mexico Fireplace Gallery

Friendly service. Great selection. Knowledgeable, experienced. Business is so good that I was told it would take several weeks to get my fireplace log kit installed. The quality of products are pricey but you get what you pay for. This isn't big box store stuff at a discounted price. 4-stars only because of the wait list time for scheduling service.

We used this company to install a gas fireplace because our chimney was too damaged to have a woodburning one safely. Everything was fine at first, we got the quote (reasonable), scheduled everything, they showed up on time...and then we had problems. Lots of problems. So all the contractors (electric and gas) go through this company. They were part of the problem because they wanted to do a bunch of workarounds that weren't to code and wouldn't have passed an inspection. They attempted to guilt us into just going with it, because otherwise the job would take longer. Didn't care, do it the right way. They also didn't get NM Gas to shut off our gas and did it themselves, incurring a tampering fine (which they paid after we complained). We were without gas for several days...in December. The electrician also tried to get us to pay him directly- nope, not happening. You were hired through the company, not us. So that was kind of shady.We had to have demo work done (previous owner had put drywall and 2x4s around the exposed brick, and stone/concrete at the bottom). Demo was part of our quoted price. The guys only took down the drywall and wood, saying they didn't want to damage the brick underneath the stone and concrete. They REFUSED to do it. So we did it (and, shocker, didn't damage anything). The demo cost was taken off the final bill and that's the only reason for two stars instead of one.Also, good luck getting them to answer the phone. When they stopped taking my husband's calls, I'd call. Then they stopped answering for me. I called from a friend's phone and they picked up immediately. Overall, I would not recommend. Go somewhere else for this type of job.

WOULD NOT RECCOMEND TO ANYONE! Overall TERRIBLE service. If I could give them a lower than 1 star I would. Went into store early September to get an idea and price range of electric fireplace. Owner Jeff gave us a quote of the fireplaces he thought would work. Price seemed good and the owner stated he would stop by the house to get measurements to clarify which fireplace was needed. The owner did now call back for another week to schedule a time to measure. Finally he stopped by a month later to get the measurements. He got the measurements and the fireplace he said we needed would have to be ordered and would be in within the week and then he would have it installed that same week. Fireplace was ordered on Oct. 5th. Fast forward two weeks went by and finally fireplace arrives and owner stated he wouldn't be able to have it installed till early November. His crew comes in during the second week of November to install fireplace and come to find out he measured wrong and that the fireplace purchased would not work, having to place another order to get the correct fireplace. Same deal, "would take a week" to come in. Another two weeks go by and he calls saying it came in. And scheduled to have it installed December 8th. Fireplace finally gets installed but they run a cord out the front of the fireplace because they "couldn't find an outlet at the back of the fireplace. After talking to the owner he stated he wanted to charge another $300 to have this fixed. Absolutely the most terrible service ever experienced from a professional business. LOOKS TERRIBLE. WOULD NOT RECOMMEND THIS PLACE TO ANYONE. DO NOT USE THEM, go somewhere else.

We were completely pleased with our experience. From sales to installation, everyone was helpful and professional. Install took less than 3 hours

They helped me design and then install a new gas log insert. The project required an electrician and tile setter. All work was done professionally and the quality is excellent. The price was comparable to others. At the end of the day there were no surprises and/or added fees.

If I could leave a zero star review I would! Dean (the owner) took my order and my money for a new bathroom vanity. As he placed the order, he commented that he hoped he remembered to place the order. Duh! It was supposed to be delivered in 3 weeks. At 4 weeks, I called to follow up and Dean realized that he actually forgot to order it. I gave him a date for which I absolutely had to have the vanity and he said he would placed the order. I followed up 10 days later and he still had not ordered the vanity! I asked him to reach out to the manufacturer and he flat out refused. I don't know how a company that does business this way could stay in business! He said he would refund my $$ but never did. I had to file a dispute with my credit card. You have a choice. GO SOMEWHERE ELSE!

We went to all the fireplaces around town and liked NMGallery the best. They were the most knowledgable and only carried products they knew to work well. And best of all was their customer service. We created a lot of challenges, by changing colors, forgetting to pick up the fireplace. (we didn't need it when we thought) They were patient and accommodating.