New Balance Albuquerque

Not sure why there's so many bad reviews / I'veHad nothing but positive experiences here. TrAcy has helped me many times and I've always found her to be very helpful, patient and resourceful. And for the record...I bought a running hat about 4-5 months ago. I never wore it, still had the tags on it and I was able to return it today without any issues...none! Bought my 4th pair of shoes from this location this past weekend and love'em! People need to understand that it's getting very hard for the small Brick and mortar stores albeit part of large OEM families like new balance, to compete against the larger online conglomerates. I know I'm going to pay more when I come here but for me I'm ok with it.

I asked for a refund for a pair of unused shoes and insoles i had purchased from this store. The store manager, Tracy denied my request and stated that the shoes had been worn because there was specs of lint on the soles of the shoes. This is from putting them on in the store the day of my purchase, nothing more. She refused to show me the soles of a pair of shoes from her stock inventory as I requested for comparison to detest that these shoes were not worn outside of the store. She offered an exchange or store credit because i had the original receipt and was within the 30 day window. After several arguments I decided against store credit and left with my original purchase because I didn't see anything i liked. Within 2 hours I then left to the airport and boarded a plane for a vacation i had planned. I returned to the store after my week vacation and asked if I could exchange the shoes as Tracy had offered the prior week. She said my receipt was outside the 30 day window and my argument of being in the store last week to attempt a return while the receipt was within the 30 day window is void. I asked for the owners phone number and email address but was only given his phone number. I left 2 voicemails for the supposed owner Tod and never heard back from himWith every encounter at this store i was met opposition and the manager was rude. I have never been treated in this way before in sales. These people don't care about the customer. They only want your money. Terrible customer service.

We have been buying shoes at this location for years, we don't live in Albuquerque, but do come for vacation and get several pairs of shoes annually (family of 6, here). My mother in law also buys several pairs of shoes annually. Several years ago, my husband bought insoles here but due to living out of town, we couldn't return them right away. The guy that helped us was super unhelpful and only gave us store credit despite having the receipt. That should've been the first sign to stay away. Come to august 4, 2017, my husband, mother in law and kids, all went to this store to get shoes for school. My daughter was having a hard time picking out shoes, due to a limited selection and also limited sizes. She tried on a couple black ones and wanted those, me knowing my daughter told her no. The sales lady found the "last and only pair" of 888's in the back. The sales associate decided to not ask her to try them on, but instead assume they fit, cus they were in her size, a 4, which sounded off to me, cus she's more like a 5 to 5.5. Anyway, we didn't let the kids wear their new shoes till today, the FIRST day of school. My daughter puts on her new shoes and says, "mom, my toe is hitting the front of the shoe", upon having her stand, her toe was indeed at the very front. After sending her to school in her 860's from CHRISTMAS, from THIS LOCATION, which are too small, I called the store to see what could be done to get an exchange ASAP. I spoke to Tracy, the manager, explained my situation and the fact I live in another state. She said she did have a size 5 of the 888's in stock. I said I have my receipt and my box and promise to send the shoes back today, if they could send me the others asap so my daughter could get in proper fitting shoes. Understandably, she said she had to have the size 4's back first. I then said my mil may be able to come in and buy the 5's to expedite the shipping, Tracy was ok with that and said they would pay for shipping. I asked about the $10 off coupon being used on the size 4's and she said they can't honor that, as it was already used. I said if I'm gonna get the 5's I need you to pay for 2 day shipping and honor the $10 off coupon, she said she had to get approval for that. Upon a call back, she said my mil can come buy the shoes (nothing about the $10 off) and then my mil can mail them to me, passing off the shipping cost back to us. Not to mention the shipping cost I'll have to eat, mailing the 4's back. I was beyond frustrated. I decided to call a new balance store in my area. unfortunately, they don't carry the 888's in store, but the manager was more than willing to help me work it out, with no additional costs to me. He ordered 888's in two sizes and will send back the sizes that don't fit. He was extremely apologetic of the Albuquerque store and said that is unacceptable business practice.This location is awful to deal with, rude associates and a manger that is unhelpful. They'll happily take your money and pass off any blame to the customer. My mil is now gonna order directly from my local store from now on. Thanks for nothing, new balance Albuquerque. I'll add a pic of the collection of new balance shoes to remind you of all the shoes WE won't be buying from you!

I walking into the store and was polite with Todd the salesman; he was almost non responsive & seemed bothered by asking help to get my shoe size. When I chose not to purchase the shoe, he walked off mad and just threw the shoes in the storage area floor. I will be returning to this store and will be ordering from the the online store.

I almost didn't go to this store for a pair of recommended insoles due to the terrible ratings I read. And also, because my sweetie bought a pair of sneakers from there years ago and got basically chemical burns on his feet in the shape of the shoe (you could see the lacing pattern on the inflamed red skin) and the staff at the time said it had nothing to do with the shoes.But it's RIGHT THERE, and quicker than ordering on Amazon. I was wary, but I was greeted by a friendly salesman, who listened to my needs and fitted me with some $45 insoles (they ultimately did not work out since the arch was a little too aggressive, but when I called today, they just told me to bring them back in with my receipt). I also looked at a pair of trail runners, thinking of maybe switching to those shoes vs the boots I've been training in for part of the Camino in Spain. He suggested I continue with the boots that have been working for me rather than buy a new pair of shoes this late in the game. I appreciated that -- he could have easily made a sale, but was more interested in the well-being of my feet than something that wouldn't work for me in the long run. He even showed me that turning my socks inside out can bring more comfort for my feet on a long hike. The cashier was also very pleasant. Maybe there has been a staff change since the 2016 reviews. I found the store to be clean, well organized and the staff attentive. We'll see what happens when I try to return the insoles. Fingers crossed!UPDATE: Returned the inner soles. At first the woman who helped me said they were "worn" and couldn't accept them back (of course- I wore them 3 times - that's how I knew they hurt my feet!). I said, "That's just FUZZ on them - they aren't dirty." She agreed and I asked if she had just a cushioning insole without aggressive arch support. She did show me the NB Pressure Relief insoles ($35) which felt better, but I opted to just get my money back right now and explore some different options. She was very pleasant and helpful and I appreciate they refunded my money on a product that didn't work for me.

I went to this store and was not even greeted by the "salespeople" there, so we left. We came back a week later and encountered two bored sales people who seemed to be very disinterested in who was going to help us, as their was nobody else in the store and their phones seemed to be more interesting than us. When we were able to catch their attention the service was very rude and I felt that it was a blessing to them that we were finally gone. I would NEVER recommend this store to anybody! I was able to go online and buy what I needed.

Terrible service. Went in with a picture. There were two ladies up front. The young lady said hello, and I indicated I had a picture of some shoes, and whether or not they had them in stock, or if they could be ordered. A gentleman appeared from around the corner. He was not friendly. I first informed him that I had a picture of the shoes I was looking for. I showed him the picture. He stated; quote, " they were turf shoes" and he did not have them. Again, won't mention his name. He indicated that he was the store manager. I would think any store manager, would be helpful and try to make a sale, or find a pair of shoes, for a consumer. Not this manager. Instead, he pointed to what he called; "coaches shoes" as they had the same sole, as the black and gold turf shoes. Again, in good faith, I ask the store manager, if the coaches shoes were in black in gold. He shrug me and said no, in a very rude tone. At that point, as I was leaving, I informed him in very polite, yet direct tone, "you don't have to be rude to me. Obviously, he was not helpful. Nor friendly. I left the store, and immediately, contacted customer service, to address my complaint. The gentleman who took my call was extremely friendly and respectful. He even made a gallant attempt to search the shoes I was looking for, on his end. As well, as sent me his email, so I could send him a picture of the shoes I was searching for. All I can say, and I informed the gentleman in customer service. I will never, ever go back to that New Balance store. As a decorated, and 100 percent disabled veteran. Any veterans out there, or anyone who is reading this. I would not recommend this store to anyone, due to the lack of customer care, and borefeine rudeness that I received, from the store manager. I repeat, store manager.

Horrible customer service. The two ladies working at this location seemed extremely bother that me and my fiancé where there looking for new shoes. When I requested to try on a pair they brought me one shoe as if they were scared I would run out the store. Just over all horrible vibes in this place. Wouldn't be surprised if this was a front.

I definitely DO NOT RECOMMEND this Albuquerque New Balance store. They get NEGATIVE review from me.I bought shoes for my dad. He was looking for a slip-on shoes, due to his age, and the store owner convinced him to buy this New Balance shoes. He did and then tried to wear it at home but was not easy for him to wear it. So we tried to return the shoes within FIVE DAYS, without wearing shoes at home or outside home, and the store employee and manager will not refund our money back. They said it's used and will only give us store credit. Very unfriendly employees including store manager Tracy. They DO NOT HAVE People skills or any Customer Service skills. I will NOT RECOMMEND this store to anyone. They ONLY WANT YOUR MONEY and not give you refund even if you follow their own store return policy.

The Abq franchises of New Balance are the worst I've ever come across for what is otherwise a great brand. Really shady business practices, especially by manager Tracy at the Juan Tabo branch (but the two branches have the same owner, so I doubt the Cottonwood branch is any better). I don't know why businesses think it's a good idea to fleece a customer for a couple of hundred dollars when what they're losing over time is so much more in reputation and future business.