MVD Now

I really need to start keeping better track of that darn registration that always creeps up on us every year or two. Sometimes you get so busy you can't help but to lose track of it. Low and behold here we are tire screeching into the parking lot at the very last minute just to get it done (not really just wanted to add to sense of urgency).Being very urgent on the timing I knew my options. Wait for hours at the state mvd, hit up mvd express with the possibility of still a wait, or hit up MVD and get it done with minimal wait. Honestly if I wasn't crunched for time these days I would've probably hit up the express but seeing as the lack of time available I figured I'd pay the extra 10 bucks.Money well spent! Soon as I walked in the door I was greeted and immediately taken care of. The process took about 10 min and I was out the door. They have a stiff $30 fee they tack on but in these circumstances it was well worth the convenience of prompt service. Thanks again MVD Now!

Receptionist was rude and unhelpful. The space is very poorly configured as well, so that people waiting in line to be checked in just end up blocking the door. We ended up just leaving. To be avoided.

Decided to stop by during a weekday after having put off a process of getting a new driver license transferred from another state for so long. I just wasn't sure how long the process would take and what I needed to bring. So, on a day when I felt like my schedule wasn't hectic, I decided to walk into this privatized MVD Now business and strategically forgo going into the government's DMV place, just because I didn't want to deal with any hassle of waiting and non-sense processes, especially if I had to deal with slow governmental places. My patience typically did not run high, so I figured this place could save me from turning myself into a hot heated head :-)I dropped by and was assisted immediately by a lady in front of the shop. She inquired what I needed (transfer the driver license to get a new NM driver's license REAL id) and checked my document. The process was brief, but I wished she really knew what document I needed. For instance, she simply asked if I had a birth certificate and I said I did not (when in fact, she could use either passport or permanent residence card in lieu of birth certificate). I also wished that she was a bit more clear of what I could expect of it. For instance, at one point, I had to stop and ask to double check her if I would be able to get REAL driver license ID or just regular driver license...and if I didn't inquire, she would just proceed with documents that would only get me a driver license (although I specifically I wanted a real ID one --which I would be able to use for domestic air traveling).Overall, though, the process itself was quite good. You put in your document and go wait in a car (due to COVID--which I liked!). They call you once the are ready to process your papers. The staff was kind and friendly, so that was a plus. I was in and out of the place probably within 30-45 minutes, which was a plus. The charge was a little over $80 (pretty expensive compared to governmental price of $49 if you were to go through governmental places). But hey..for additional $39ish, I was totally fine with it, especially if I didn't have to spend too much time dealing with all the bureaucracy. And, plus, how else would a private business be able to survive if they didn't upcharge or their services.Overall, I would consider coming to this place again. Save all the time and hassle. I was just glad it was pretty pain-free even when I went in without any prior appointments and, what's more important, I now have a new driver license to use without having to worry for the next 8 years about the upcoming ID expiration date!

I wanted to write a review for exceptional service. I called and needed help with registration issues I have been having for months and couldn't seem to get resolved. Carol was very friendly, professional, and was able to help me with my inquiry. She provided very fast service and went above and beyond to help me get my issue resolved! Such a nice lady, and I am extremely relieved to have gotten my issue fixed!! If you need help, ask for Carol!!! Thank you again for everything Carol:) I will refer anyone to you and your location (San Mateo)!

These girls are rude and if your from California watch out. The heavyset short one really has no customer service training. Obviously they want to make $$ off people instead of help. At40$ a pop, we called our Lienholder to see what the holdup was, the MVD now on San Mateo, even tho we went in on April 21st with all paperwork filled out, They told me MVD now did not submit request until May 10th? WTF? The girls are rude and don't due their job correctly or in a timely fashion.If you knew we needed to register it and the time constraint you should not delay clients stuff,we don't have $$ to spend because of people being haters and not doing their job. That request should have went out that same day!!!! Why would you wait 10 days? Just to be an asshole.

WOW! Denise was very professional and processed my driver's license renewal and vehicle registration quickly. She was a joy to talk to, and she made sure all my information was up to date on every document. Service was incredibly quick, I was in and out in less than half an hour with no appointment. Definitely worth the extra cost, the service was unmatched.

Very, very poor service. I had an appointment, but they never asked for my appointment time. They asked for two forms of proof of my under 18-year-old son's residency, instead of just an affidavit from me. Also, they insisted I sign a credit card receipt before seeing an itemization. Very poor service. Do not go here.

terrible service. wouldn't give me a reason why they wouldn't take my paperwork until I sat there for an hour asking why and they give me attitude like doing their job is a hassle. if you can't do customer service don't work a customer service job

I went in and was dismissed instead of assisted. I went to the MVD Express on Menaul and got taken care of! I would not recommend this business to anyone.

Tried to get a driving permit for my 15 year old and was told. I needed 1. Birth Certificate "Presented"2. Social Security Card "Presented"3. Two proofs of residency from a religious organization, School or bank statement or lease agreement.. I informed them NM State regulations says that Form MVD 10021 affidavit from a parent/ guardian is all that is required if said guardian has a NM state real ID. The women on phone told me to go to DMV and wait inline there and that she does not care what the state says. I called to speak with a supervisor and the same women answered the phone told me I could not speak with a supervisor and that if I did not give them what they wanted they would make sure my child did not get a permit. MVD Now is making up its own rules if you do not give them money as bribe they will not help you. Go to State DMV. Do not support this kind of corruption. They really pushed that we needed something from the church. No magical sky daddy worship here. Educate yourselves.