Mesa Del Oso

Management: Please don't respond with "we try to do good" stuff. You've had years knowing these issues exist for MANY residents so try to fix them first instead of when we post bad reviews. It's lame. Deal with the broken stuff now, itemize our cam charges, make sure our residences are maintained and you won't have this problem. Have a nice day.Yes they are larger, ground floor apartments with a yard. HOWEVER they have hidden charges i.e. "CAM" charges that they refuse to itemize so you know what the heck it's for, the fences are falling apart. The sink was finally replaced after leaking through after 2 years although it was severely rusted, painted shower (???) peeling and rusted and instead of replacing the shower they offer to repaint it (they call it refinish but it's really paint on plastic that won't last in wet conditions). Checks aren't cashed in time often and it looks like you have a balance when you don't and you have to keep going to the office so they'll get to task, lamps and lights are broken all around property and never fixed. Foam sealant missing from where they have pipes from water heater into wall so you get plenty of mice to deal with, Seepage on ceiling from leaking swamp coolers rot out and all they did was paint/caulk over it. It's old, it's never been well maintained, and a health hazard for those even without allergies. Add to that false advertising...originally said they had washer/dryers in 2021 but that building is used for junk and broken items. Originally said they had barbeque areas and grills but there are none. Gave one day notice while I was out of town to move stuff in backyard before spray painting area and backyard was full of overspray including my personal items and cannot be fixed. There is no rent control in this state which is crazy considering how "poor" it is supposed to be.

We initially chose to move here from Florida because it was a great deal for the price. We moved in 2022, before the new management came in. The pricing was wonderful when we moved in. Unfortunately, when we renewed the contract we had a list of 5 new fees tacked on that we were not paying when we moved in. The additional fees are why we chose not to go with other complexes because it didn't make sense to pay for things we didn't need. The new fees they've added VARY in price month to month which makes it nearly impossible to budget properly for other bills and needs such as groceries. The difference in what we pay now is about 400-500 more than what we paid last year. Here is what you can expect to see added to your contract if you choose to move in. CAM FEE - this is for maintenance & outside work and there is no flat fee for this, they can charge whatever they want. It's been anywhere from 30-80 dollars each month - what bothers me is we pay this and we don't see what it covers. There is a unit around the corner with water leaking for days, we've put in multiple requests to have the chimney cleaned which have just been discarded and then we are told they didn't get a request, our AC unit was not working when they hooked everyone's up in JUNE and not only did we have them out here multiple times, but they couldn't figure out what was wrong so they told us it was already fixed. My DAD had to climb up there to fix it himself. We have a broken fence with a hole through it that our dog could jump through at any given time (we've also advised them of this and it's been this way since April when they came to paint the fence and they broke it, but never bothered to replace it). So, what maintenance gets paid to do is beyond me because nothing gets fixed. CITY TRASH FEE PLUS VALET TRASH - Valet trash fee used to be 20.00 a month flat - now they add in the fee for the city to come and pick up the trash in the dumpster that the Valet takes for you and the fee is now double - expect around 50.00 or more a month. Our unit is next to the dumpster, my husband walks the trash there. We've asked to have the valet trash fee removed since we don't use it and they refuse to take it off. SERVICE FEE - 6.50 - this was told to us that the internet charges them a fee to process payments, so they don't pay that - WE/YOU DO WATER/SEWER - Water used to be paid directly to ABQWUA and for some unknown reason they decided to implement this into their bill. Our water bills have now spiked from 17.00-25.00 a month to 25-40.00 a month. I was also double charged for 4 months on water and have submitted the papers requested to get this resolved. It's been almost a year later and I still don't have a refund from anyone. They have no issue taking your money, but when they do in error and you need it back, they drag their feet. PEST CONTROL - 1.00 - Yes, it's one dollar, but I've only seen pest control come around every few months, so why are we being charged for this if they aren't providing a monthly service for everyone? The front office is horrible. They rarely answer the phone and if they do they give you an excuse that they'll get back to you and they never do. If you visit with a concern, they tell you they'll get back to you and they never do until you visit them again. The units here need a lot of TLC. The flooring is laminate and has bubbles or tears, the blinds are cheap plastic that bend at the slightest touch (RIP to those if you have a pet!), the dishwashers are old and don't clean unless you do two cycles and none of the doors stay shut when you close them. Please read the other reviews. It's not just us - there are multiple units that have issues and some of them are much worse than ours. Don't pay the crazy prices they are asking for with little to no benefit - look elsewhere or rent a house if you can. The greed with these owners everywhere is just sad. This might look pretty on paper, but the experience of living here is awful.

Absolutely one of the worst experiences of my life, seriously! This place is a nightmare, filthy, unresponsive to maintenance, RUDEST management I've yet to experience in 60+ years, and of course upon moving out, they're trying to charge my security deposit for bogus reasons. Take many, many pictures of EVERYTHING! Im sure I will have to go to small claims court to deal with such incompetent, rude, and unprofessional liars who manage this dump. Steer FAR, FAR AWAY from here, unless you don't mind all the little buddies you'll have crawling around your kitchen and bedroom. DISGUSTING PROPERTY AND MANAGEMENT!!!

Stay far away! Tenants for a year +. Maintenance never responds to minor repairs let alone major repairs. Rent increased to $300 since there is no rental cap in NM no improvements, whatsoever. Management is far more concerned about "pot lucks" than fixing apartment units. Yearly inspections that over look infestation of bugs; roaches, ants, mice, water bugs, spiders and so forth. A lease is signed yet rent increases due to added fees of close to $100. Call the leasing office and guaranteed nobody picks up the phone let alone return a call. Stop by business hours and doors are locked. Call the emergency maintenance line that rings and rings and rings. Due to being at the "mercy of vendors" water leak goes unrelated for weeks. STAY AWAY! False advertisement. Compare the pictures advertised to our experience.

The new management is awful. They make us pay our water bill through them rather than direct to ABQWUA. As a result, the rent payment is different every month and we only find out what is owed a few days before it is due. Then they set up a horribly confusing system for setting up automatic payments with, of course, an extra fee required. Then they make the payment processing date the same as the deadline. That way, we can not check if the payment went through before it is late. So if something goes wrong (likely) a late fee is charged. The late fee, of course, is enormous.Frankly, the system gives every indication of being designed to generate late fees. Disgusting.