McCutcheon Enterprise

I don't deal with people who have poor customer service capabilities. Keep your smartmouth comments to yourself. Customer lost.

warning gives you an estimate and then does the work and charges double what they gave an estimate for before advising you.stay away was charged 400 for something others were willing to do for 50 to 100 just couldn't wait for the other person cause the heat was making family sick.

Do not use this company. Ruben does shoddy work and has a history of failing to complete the job. I'm repairing a plumbing job he did a few years ago and found that there were leaks the entire time; improperly installed toilet, toolet flange was not level and did not seal. They put caulking around the toilet to hide the leaks!!! Bathtub drain leaking, was not properly installed. These small problems now became a $12,000 job. Future customers beware!!! Once your on to him, he becomes a jerk and difficult to deal with.

Rooters Plus Plumbing was the referred to me by 2 10 Home Warranty to figure out why the tankless water heater was turning off. Reuban said he couldn't diagnosis the problem during his first visit because the heater was working at that time. He finally did figure out that the unit needed a thorough cleaning. The work took under one hour and the bill was $250.00. After the work was done he called with the bill and said since I wasn't a company he would only accept a credit card, which he wanted to take over the phone. I refused and told him he had said nothing about payment type during our earlier discussions. He finally agreed to take a check. He never did offer to sent a bill but I asked for one marked paid in full. Our tenant who had to work with him said he is unprofessional and hard to deal with. After our last discussion I would agree.

Stay away! This company also goes by Rooter Plus with multiple addresses. Ruben McCutcheon gave me an estimate to redo our bathroom and install a shower pan. He said it would take a week. He showed up a couple days for a few hrs. After a week, our bathroom was still torn apart and the shower pan was the only thing done. The shower glass contractor brought to our attention that the shower pan was 1/2 inch out of level in the opposite direction of the drain so the water pooled in the corner. Beware of a plumber who can't read a level! He terminated the contract after I asked how he installed the shower pan. He never used mortar to install the shower pan! He refused to deal with me after that. We had to have the new tile removed, the pan releveled, the tile reinstalled and we hired another plumber to finish the job. It took ONE day!! Ruben strung us along for over a week. He was never there when he said he would be and cancelled appts with no notice. He never tighten the shower drain so it leaked into the ceiling, he made a mess of my carpet, he gouged the handrail on the stairs, he dropped the shower valved on the new shower pan and chipped it, the bathroom demo sat on the curb for a week until another contractor hauled it off, He won't deal with me and ignores my requests to pay our damages. Unprofessional, unreliable, and untrustworthy!!

One of the worst experiences I have ever had with a contractor. Did not completely finish work promised. Work performed was switching from a swamp cooler to a/c. I requested to keep the swamp cooler so I could donate it to a church family in need of one. They left the cooler but stole the cooler motor rendering it useless. After multiple phone conversations with the promise to give back the motor, he now ignores my calls. If you don't want the hassle, do not use this company.