Lovelace Westside Hospital

NOT FAMILY FRIENDLY I don't know if that's the CDC's fault but if you ask me it way oversteps their authority and kinda steps on my rights to be with my loved one especially at their time of need. The lines are spaced out the door but there are no lines.No visitors allowed Kinda reminds me of a church I went to once that didn't want to allow these disreputable types in.I know the caretakers are brave souls but isn't that what they signed on for? They look well protected. And you're given a mask on entry. And they are rightfully the first to receive new vaccines. I love them all The case worker was the most helpful.She was an exceptional coordinator.The staff and most of the employees are great and most appreciated They are doing things to keep us connected but in health care , to me , you need that personal touch Doesn't bother me to go wash my hands after.Doesn't bother the Dr., he does it consistently and constantly anyway. But because of the covid police you're not allowed in.

Been here with my father 3 days-first day/night we had the best nurse and tech. Day 3 I've been here since 10 am and only met the Tech Elizabeth when I called the alert and waited 7min. She was not able to help with the issue. A nurse showed up about 45min later to fix the IV drip. Later I noticed her on her personal phone numerous times. Personal phones are notoriously filthy. I am surprised they are allowed on a hospital floor.

After multiple days in the emergency room at Lovelace in the Westside I have been released with no answers. I have continued numbness on my entire left side of my body that has crossed my midline to my right chest, throat, and face. I am weak and sore. I was provided no water or food for the entire time I was there (3 days). My throat tightens when swallowing and it is clear there is a struggle in swallowing. Never once was this checked. It was clearly not a stroke either, but almost all the tested for. Definitely would NOT recommended their Emergency Room if you need anything.

The best I have found in Albuquerque. When we moved here we were referred to OPTUM by our TPA Northwest admin. They are awful. Luckily found a great primary with Lovelace Las Estancia and have had tests and procedures here. Staff volunteers and clinicians are great. Healthcare is very hard to find here...and so glad we are close to this location

I cannot stress this enough, if you are in pain, they don't care at all about finding the cause of it. All they care about is treating the pain and sending you on your way. The care team is entirely insensitive to you and your pain, they just want to get you out of there as fast as possible.Even with an empty emergency room, they wouldn't allow anyone in, someone not in pain, someone with a clear mind, to properly advocate for her.My girlfriend went to the emergency room the other day with extreme shoulder pain. The copay is a few hundred dollars to go to the emergency room and she would normally never go because of that, but she bit the bullet and went, hoping to have some kind of imaging exam, to find the root cause. They did nothing.They diagnosed the problem as a muscle spasm gave her an injection and sent her on her way. No crap it's a spasm! But why did it spasm? Was there a cervical spine problem that caused it? Who knows??? The didn't perform an x-ray, CT, MRI......nothing.The nurses there are insensitive. With all the pain my girl was in, they never offered any assistance in sitting up, getting off the table, nothing. She's struggling to move and they just stood by.Go to another emergency room. Go to another hospital. See other doctors and other nurses. It seems like this hospital's administration fosters an environment of non-caring, poor patient treatment, and expedited "fast food" patient care.

I was appauled by how badly I was streated there by the nursing and "tech" staff. The docs were good and the physical therapists were excellent, but the nursing and tech staff were HORRIBLE!!!!I am going file a complaint to the hospital about how the unit I was in was run. Based on how long it took to get help EACH AND EVERY TIME I needed it, they are SEVERELY understaffed. The nurses and techs ranged from friendly-but usually pretty stupid, to even-more-stupid-and-cruel. One tech, in particular, did a lot to set back my status with her very stupid and CRUEL demands while I was in EXTREME pain. She forced me to move in ways that elevated my pain level way up off the charts, despite the my screaming in pain and pleading with her to stop. She did this so as to change my sheets. I think they could have waited under the circumstances or if she cared/had any brains, she could have found a different way to do them or sought help. I could go on, but I'll save that for the formal complaint.

On the second to last day my daughter decided while playing chase, she would fall and dislocate two fingers. I called her pediatrician and they told me to take her to urgent care. I call and schedule an appointment for 5:00pm at urgent care and when we show up, they tell me I need to take her to the emergency room. By now, her fingers have been dislocated for 2 hours and I'm about to lose my mind having to go to the emergency room. Preparing myself for a long night. We check in and within 5 minutes are taken back to triage. The nurse takes her vitals and the CNP, Laura Pagan assesses her immediately. Within 30 minutes we have X-rays and an official diagnosis of two broken fingers. The nurse Nancy is absolutely amazing, Laura couldn't have been nicer or more efficient, X-ray technicians were so kind and gentle, even the front office staff were friendly and inviting. Two hours after we arrived, we walk out the door with X-rays in hand, a referral to an orthopedic specialist and a splint after her fingers were popped back into place. I follow up with Ortho two days later and they redo the X-rays. Orthopedic specialist says she's impressed with how well the ER reset her fingers. That most patients come in with them still dislocated/broken. (You can't be serious right???)From the front desk to the nurse, CNP, and even the billing department when they came to collect my copay. I could not have been happier with the experience. Hopefully I won't have to return anytime soon..... but they're my first choice any day of the week!

El peor hospital que e estado en mis 47 años te tratan como si te estuvieran haciendo un favor Esta gente no cumple con la promesa que hicieron un día esta gente te ve como dinero y ya

Do not believe what you are told about how much a test will cost. I called to ask what my out of pocket cost would be for my scheduled test. I was told that I would have $0 out of pocket cost. 2 weeks later I received a statement for $350. When I called billing they apologized for their oversight but I owed the entire amount.

I had to take my mother for chest pains and low blood pressure early this morning. Everyone was amazing and so kind. My mother and I have been treated badly in the past by the other hospitals here in the metro area, but I am highly impressed with Lovelace Westside Hospital. The nurses and doctors were very kind and reassuring. Highly recommended.