Lovelace Medical Center

Referred by Lovelace to wrong kind of doctor and when I arrived at the appointment had to wait a long time as they ran late, no parking lot spots in either structure and the NP I finally met with was about as kind as an angry rattlesnake.Never again!

This hospital is awful!! The incompetent doctors let my Dad died!!!! No sincerity No help!!! These doctors and nurses are horrible and incompetent!!' I lost all respect for these shitty doctors!!' When you come here - expect to die!!! They don't care!!!' If I could this shit hole get zero stars!!!

Unfortunately I found myself checking in here on Halloween because I wasn't feeling well. Poorly prepared I found myself waiting about 7 hours in the ER before getting admitted into the hospital because they couldn't figure out what was going on with me at first. Luckily after getting admitted they took a ct scan and discovered I had pneumonia. Unfortunately I spent a few days in the hospital being treated with antibiotics through and IV and getting poked for the vampires every so often. My attending nurses and staff were so friendly and welcoming. They made sure I was well taken care of my entire stay.Thankfully I am now out and have returned to work. I'm grateful to have been cared for by these guys. Hopefully I won't be returning for awhile but if I do I will choose them again for my healthcare needs.

Awesome personnel and very helpful with directions, appointment check in, and the specialty surgery staff are outstanding.

12/6/2023 6:39pm WAS WHEN THE NIGHTMARE BEGAN. My daughter was being checked in by Michelle(triage).My was asked to disrobe and put a hospital gown on.For reasons beyond me, she was being watched while she disrobed from a video monitor where 3 other hospital personnel were watching her. If for some reason you need medical care , go elsewhere.Your daughter/son will be NEXT.

Everyone , nurses and doctors were very attentive they made the right diagnosis and kept me a couple of days, Kool. The only reason I did not give 5 star is because of the food, I'm ​diabetic, the first , 2nd and 3rd thing they teach you for diabetes is no bread,potatoes, etc at all. I was told I'd get a diabetic menu for all meals ,but I was given french toast, tater tots and shredded potatoes for breakfast and meals, I didn't eat most meals but my purpose for this post is to point out the great service I received from my nurses and doctors, and also for Lovelace Hospitals to change their policies or menus for diabetic patients as if were ignorant to what we are suppose to eat. My care was great, Lovelace change your menus to accommodate your patients.

My husband came in due to high risk of heart attack/stroke and it was the worst decision ever. The nurses were rude. As I was crying my eyes out worried about my husband the nurse practically had a contractor stepping over my husbands body to redecoration the room. Bedside manners were nonexistent. If you come here they may drip paint over your head because they don't care about you.

Several repeat experiences render my opinion that this is the very worse hospital for ER treatment. Jang Garcia, lead PA, refused to do an MRI for my sister in law. Recommendations from the ER PA at Westside medical recommended the MRI. My sister in law had strained her back and required a visit to the ER were it was discovered a slipped disc/vertebra. She also complained about pain in her lower leg and foot from a fall the same day she strained her back. However because the MRI Machine was in process of being moved from a close by off site facility to inside the Westside hospital, the PA recommended we go to another Lovelace facility to obtain additional imaging. On Nov 21, we returned to the Westside Lovelace because of my sister in laws increased pain in the lower leg and foot. An X ray revealed no broken bones. However the treating PA suggested the downtown facility was specifically recommended because they have 2 MRI machines. Garcia, the Lead PA, said it was against their policy to order an MRI that wasn't an emergency. He would not give me a written statement or copy of their policy. He said an MRI could only be done based on an emergency. He didn't consider my sister in laws increasing leg, foot pain, and reduced mobility as an emergency from the fall incident, and based on Xray from her 2nd er visit Nov 21. This incident in fact constituted an emergency as the pain was worse, and It's just why we needed to have imagining to rule out any podetial significant medical problem. Garcia didn't think there was a need to look at soft tissue. He basically chose to disregard the Lovelace Westside Doctors recommendations. I stated if they didn't do the MRI and the injury got worse they could be liable. He was very arrogant and condescending. He said the MRI at Westside was down and not functioning. In fact he falsely claimed ALL Lovelave MRI machines were down and not working at all Lovelace locations. I called Westside and the new machine was up and working but did not have staff to operate it today. I called women's hospital and they said theirs was working. I also learned from my wife Sara that Garcia admitted they had 2 MRI machines at Lovelace downtown. However, one was not presently working. It was a clear confirmation Garcia intentionally lied. To me this should be clear grounds for termination or some form of corrective or disciplinary action. Garcia dismissed me from the room to examine my sister in law alone around 11 AM. My sister in law didn't confirm or deny I stay but Garcia was insistent I leave. I then said I would bring in Sara, my sister in laws sister who was her family legal rep. My wife Sara is a retired paralegal. Therefore, I brought in Sara and left the room to document this remaining ordeal. Garcia examined my sister in law. He said he needed to perform an exam of her himself basically excusing me . Of course no exam had been proposed or preformed before this point. He was confrontational. His customer service skills lacked any empathy or customer service compassion to deal with or professionally manage this entire situation. These virtues were totally absent. In fact we got the impression we were merely an inconvenience. Overall, the treatment towards me totally sucked. He was disrespectful. As I had advised Isaiah the triage nurse. If they couldn't do the MRI then at least offer options or solutions. Not just quoting site policy or just say you can't do anything simply wasn't acceptable. There are exceptions to rules most of the time. Shocks me there were no provisions or exceptions to deal with this situation. The most unsettling fact is that my sister in law who is poor has spent $360 to seek and obtain a definitive diagnosis as to why the pain in the lower leg and foot have gotten worse. Now, more money and precious time spent in ERs will have to be expended o help resolve this medical crisis. If Lovelace wants to improve their services and personnel performing and leading the ER teams, they need to be vastly improved. Customer services including empathic, and compassionate skills need a great deal of work. We are very dissatisfied and If we have a choice will not be using this ER facility again.

Beware! If you go to the NM Heart Institute for an outpatient visit you will also be charged a hospital fee because the building shares the property that the Heart Hospital is on. This is a fact and Just Wrong! When you sign in for your visit they will ask that you sign a document agreeing to this added fee, write "refused" on that part of the document and file a complaint.

I went to the Lovelace Heart Hospital and met a Dr. Brown who was awesome until I had a rough experience with my prescription. I emailed the doctor no reply. I called the doctor no call back. I called again no reply. I cancelled all my tests and then a RN emailed me and I told here I have not heard from anyone she never replied. I suggest going somewhere else remember I am a heart patient and no call backs. That is beyond terrible and I wasted my money on the prescriptions!