LIfe Spire Assisted Living

MOMS REVIEW LIFE SPIRE:It's taken me a VERY LONG time to put this review in...On the outside this seemed like a well equipped place to put mom who was suffering dementia. I wanna first start with staff, there were good people who really cared for their patience, but upper management seemed to limit them. Hostile work environment and high turn over. Then the problems began...mom was aggressive from the disease and some staff understood and some just had no patience for it. I'm gonna just put facts in this review and limit my emotions into it. Mom had several falls here, now I know some will say that's what happens..however it was so excessive that the State was investigating instances and my mom was one their cases...she had fallen, broke 4 ribs and was hospitalized several times and some of the staff did not acknowledge her pain it was a family member who did. We had SEVERAL discussions about the lack of cleanliness in her room...and how staff was instructed to not speak to family about what happens within the building...leaving mom on the floor for hours, and not until a angel of a staff member took upon herself to rectify the situation..and then was in trouble for telling me. Management disputes the fall...needless to say we began the process of removing mom from LifeSpire, Oakland and on that day discovered mom was again in pain...we had her removed by ambulance to hospital and discovered the reason for her pain was a medication given to her by in house doctor that DID NOT NOTIFY FAMILY, PRIMARY DOCTOR that it was being given and was shutting down her kidneys...We NEVER WENT BACK and found another placement for her...but by that time she had digressed to being able to speak, walk and being a semi-functional person to non verbal, 2 person hold patient. She passed October 8, 2018. This establishment does not put family first and keeps information from the family when an open door policy is what you want from the place you are sending your loved one. That CLEARLY DID NOT HAPPEN in moms case!! Be very aware and cautious!!!

worked here, 0s...... the staff are lazy, do the bare minimum, they aren't certified in nothing residents are cared for 1/10.... The boss don't care, I sent screenshots, for neglect, to Carolyn(the boss), instead of fixing the problem, she doesn't take Constructive Criticism very well... and will threaten you ... but Gurlll I got screen shots I been in this field many years... you ain't no threat babe yet you claim to have many buildings buttttt you can't manage them well .... And coming from this building... you are 2.7 s babe so to speak...

My family and I looked at many places in Rio Rancho and Albuquerque for our stepdad who has dementia. And we were not happy with any of the of them until we visited Life Spire in RR. We knew right away it was the right place for him. We have been so happy with our choice. The staff is wonderful,caring and so helpful, the place is very nice and so clean. Everyone there seems happy and well taken care of. And the care he has received has been topnotch.. It has been such a blessing to know he is safe and well cared for.