Lesmen's Pro Audio, Lighting & Video

My friend Mark Padilla at Lesmen's is a wonderfully honest, generous human, full of stories and music knowledge. I've been by Lesmen's a few times and it has never disappointed. From the live music gear and the production studio, to visual recording and streaming, this place has it all. Upon Marks recommendation I bought a portable sound system and it has served me well over the last 3 years. I would refer anyone in the area to check out Lesmen's for all your audio / visual needs!

BEWARE! I have been a loyal customer for years. Never had any problems with service. In early February I purchased a desktop audio system for about $150. They had shown me another option for $500 and I was quite smitten with the sound quality of that one. Once I got home, I decided I needed to save some money and buy the higher quality $500 PA system. Ten days later, I showed up with a receipt and an unopened box with the cheaper version. Guess what? NO REFUNDS. I didn't see anywhere where this was posted. Their policy is no credit or refunds after 7 days---even if the box had never been opened and you have a receipt. I was quite upset and decided that I no longer want the more expensive piece either. I left with a sour taste in my mouth. I am sad and angry.

I had been looking all over town for some last-minute XLR cables I needed for an event and everywhere I looked locally they were out of stock. I decided to call Lesmen's. They had the cables in stock and for a great price. Christian the manager helped me and was extremely helpful on the phone and in person. Lesmen's will be the first place I look for cables in the future.

The manager appears congenial enough. The vendor gets ample patronage to stay afloat, especially on weekends when people rent gear for a gig. There's an assortment of products: video, DJ, guitars, keyboards, etc. However, my assessment is the shop is oldskool, perhaps a bit out of touch with the latest trends. I've been in there looking for a Zoom F6 and newfangled timecode generator, but alas not carried. Perhaps that is because Albuquerque and Santa Fe filmmakers, per my exposure, are a bit oldschool themselves, doing a workflow that could be 10 years behind. Thus, Lesmen's is right there for the antecedents.

I recently had a wedding reception. I heard they had what I needed to play music. I had a very good experience doing business with the sales reps. Made me feel confident in my rental decision and the price was fair. The equipment was very satisfactory, at least for a rookie, and easy to use after their short training demo. I will tell you that when you return the rental, they go over everything with a fine tooth comb which is cool because they do the same when you rent it.

Very helpful and a great selection of high quality gear. Willing to price match online offers.

They do not carry tripods for sale but they let me buy one of their used tripods. Very helpful and great value!

The WORST customer service experience I have ever had. The employees are not knowledgeable at all. I was given incorrect information, lied to, and charged twice because the guy did not know the difference between a hold and a charge. When I returned the equipment, i spoke with management and they were the most rude management I have ever experienced. Please do not waste your time here. This place will be out of business soon. There are amazing online options for rentals that have much better customer service. Never again !!!!!

Unfortunately, another example of what was once a friendly, family-owned business being ruined by becoming the only game in town. Their prices are ridiculous, the customer service is arrogant and apathetic, and their repairs and backline equipment are getting shoddier by the year. And just try to get some satisfaction when you pay $900 to rent a PA system that turns out to be broken. There actually are other options in town, folks... Grumpy's Guitars does topnotch amplifier and instrument repair and Grandma's has better prices and service for rentals.

I bought a headset for my fitness class and paid $200 for it at Lesmen's. A few weeks later, I found the EXACT SAME HEADSET on Amazon for $64! I brought it to Lesmen's attention, and they said, too bad, store credit only - "We aren't a Walmart!" I feel ripped off and will not go there again. I had better service at Guitar Center when I was purchasing different cords for my mixer I use in class.