Lee-Sure Pools Inc

Had an appt for over a month, on the day they are suppose to open my pool they were a no call no show, then I got an email saying they were coming the following day, again no call no show...

This company is local and family owned. Unfortunately, we had to redo our whole pool (after only 10 years) and we were very pleased with the service and outcome of Lee-Sure Company work. They started and completed the pool when they said they would, and so far, it is still working great! I'm sorry that they got a bad review a few days ago, but this has not at all been our experience over the past year +

Terrible company. Terrible people. Proceeded to do work in our absence in the dead of winter without a contract. Needless to say the very expensive quartz plaster never cured correctly and is already cracking. They destroyed the pool's mechanical equipment and charged us for its replacement. They charged us for tile work they never completed. They refuse to honor their warranty or guaranty. They have a rat terrier of an attorney who will attempt to make their sketchy business practices and sloppy craftsmanship to appear your fault as a result of a failure to maintain their masterpiece. Make sure your lawyer is a wolverine.

I used Lee-Sure Pools to add texture and color to my cement walkways. They did a superb job. They were easy to work with and did what they said they would. Would use them again.

I cannot say enough good about Lee Sure Pools. They put in a beautiful patio and walkway at my house. About 4 years later there was some minor spalling on the surface. After assuring them I did not use salt in the winter (I did not), they tore out the old surface and put it a brand new patio...at NO CHARGE. They stand behind their work and it is exceptional. I've not had an issue many years later.

I wouldn't use this business. Garrett Poper and Jeremy Poper gave me an estimate to have my plaster removed down to the gunite and then replastered. Much to my surprise the plaster failed and when I hired another company to remove the plaster, we discovered the old plaster. Absolutely the worst job ever. They didn't even properly apply a scratch coat before applying the new plaster over the old. Of course, it failed. Do yourself a favor stay away.

I used to hire this company to do routine maintenance on my in-ground pool. Four years ago they replaced my pool heater and did a good job. Three weeks ago a temperature sensor failed on the heater. I called them to service it. The woman who answered said they would get someone out to my place to service the heater within one to two weeks. A week and a half went by and no word, so I called again. The woman said they would get back to me with a time to come out to service the heater. A day later I received an email saying they no longer provide service, just remodeling and new construction. They could have told me this when I first called, but instead wasted two weeks of my time. Customer service appears to be at an all-time low.

I called Lee Sure 3 weeks ago to get my pool closed. I was told I would receive an invoice and schedule by the end of the week, crickets for the entire week! After not receiving anything I called back the next week and was told the exact same thing, I also emailed the head of service but received no reply. I then called again today, 3rd week in a row, and was told I was on a list of over 180 and I should receive an invoice before the end of the week. No one ever told me I was on a wait list when I fist called 3 weeks ago. Once I pay the invoice then and only then will I get put on the schedule to have my pool closed. I was told all services must be paid for before scheduling. Name another business or industry which has you pay prior to services being completed?Poor customer service, poor organizational communication, poor ownership of responsibilities. Overall rating of Poor. Do not use unless you want to hold your breath and sit waiting in hopes someone will call or email you.

This company has horribly rude employees, our neighbor is having a pool put in, its been months and they have dumped dirt in our driveway, thrown their tools on our house, left messes daily. And now today at 645am machines blaring, if it wasnt for our neighbors I would have called police. They park and block driveways, no consideration what so ever. I would never hire them.

We called Lee-Sure to determine if it was possible to install a pool in the backyard of a house that we wanted to purchase. We wanted to know if a pool install was feasible before we placed an offer. I had emailed them on Sunday night with our concerns with the feasibility of a pool install and Jake had replied back super early Monday morning with an extremely detailed and informative response! Awesome! Furthermore, I called them that same morning to see if there was any way that someone could meet us for a house showing that very morning to physically inspect the property. The house showing was at 9:45a and I called lee-sure pools at 9:13a and spoke with Jake and he rearranged his morning schedule to meet us at the house with only a half-hour notice!!! WOW!!! On top of that he took his time explaining things and never rushed the meeting at all. Jake is super knowledgeable concerning everything pools and I learned a lot! We can't thank Jake enough for meeting with us on such short notice! Lee-sure pools has our business now and in the future!