Joy's Furniture Gallery

Rude sales staff. Visited on back to back days, first day to look and second day to purchase. Just think pretty woman "big mistake, huge." Don't assume I'm not worth your time and be dismissive with questions as your behavior lost a sale as well as future sales.

Great value & selection that can't be found anywhere else on the mountain. Most affordable delivery service locally.

My grandparents moved to Show Low for retirement. They opted for all new furniture and went to Joy. They purchased what they thought was a complete bed, frame and couch. They chose to set up delivery at a different time. We walked in when they were ready to set up delivery and employees were not very friendly. One woman was sitting in a recliner and totally unapproachable. We asked for advice on certain additional items they wanted to buy and were not shown but only pointed in different directions. Not good customer service at all. They set up delivery for the bed and couch. They arrived on time. The delivery guys set up the frame and mattress as if it were prepared to sleep on. My grandma sat on it and the mattress immediately fell through. The saleswoman who helped them buy the bed did not tell them or advise that they needed a bed frame. My grandparents were hard on themselves saying they should have been the ones to remember. I think that's false. The salesperson should have offered or asked if they needed a frame to go along with it. At the very least the delivery guys should have know the bed should not be set up without a proper box spring/foundation. We chose to drive a little further out to shop at Furniture Outlet and it was definitely worth the drive. Do not recommend Joy/ Ashley at all!

3.6/5 starsJoy's Furniture Gallery is off White Mountain on Lockwood Drive. It's a bit hard to see from the main road so you have to be looking for it. The store has a large inventory of furniture and home furnishings. The quality is good and there is a good variety of items. It also has some Ashley furniture as well (somehow combined). We went in looking for a dining table that had to fit a certain space. We hadn't been able to find one at the other stores in town. Luckily, Joy's had two that fit the parameters. One was nicer wood but with a funky tile inlay in the center and the other not as nice wood. We decided we liked the one without the inlay but, unfortunately, they did not have another one. Ordering one would take a couple of weeks-but we will be leaving for California in 4 weeks and would not trust the timeline. We asked if they would sell it with two chairs since they would reorder anyway but company policy wouldn't allow that. We ended up not taking any and found one online. The gentleman helping us was very nice and helpful. I would definitely go back if I was looking for other furniture. I prefer to buy local but companies should be more flexible with policy. They lost business to the internet.

We went to Joy's on Sept 30th to place an order for bedroom furniture.At the time of purchase, they noted that the items would be into their store by October 15th. We phoned to find out about our furniture since they never bothered to call. The furniture did not arrive and they said that the items would be in on November 1st. Once again, they never phoned so we did. This time they said November 7th. Once again, they never phoned so we did. They said maybe mid-November.I phoned on Nov 18th. The person I spoke with said that the items arrived that day, but they had not been "received" by the warehouse. The person in the warehouse told me that they had a cancellation for Wednesday November 20th and asked if that would be okay. I agreed.We phoned Joy's mid to late morning on Nov 20th to get a timeframe of when the furniture would be delivered. Joy's mentioned that they discovered on Tuesday Nov 19th that the bed did not have the rails and that they had forgotten to order those. They discovered a problem the day before and NEVER phoned.We were upset because we had already been through changing dates with Joy's and a general lack of interest on their part in finding out when our furniture would be in. We also discovered that it would take two weeks to get the correct rails.We threatened to cancel the order and they called back in about two minutes saying that they could send over a set of temp rails and we would still have to pay for the rails separately. We should have canceled the order.We wanted our furniture, so we signed off on the temp solution. The delivery guys arrived in the late afternoon.At one point, one of the delivery guys phoned Joy's to process our payment for the rails. He put the phone on speaker and the person he spoke with (one of his co-workers) was extremely rude to him.They picked up our old furniture and dropped off our new set. I went to put everything back together and our standard king sleep number bed would not fit. The distance of the side rails between the large square posts at the end of the footboard and headboard was 78.5 inches on one side and 78 5/8 inches on the other side.A standard king bed (like ours) is 80 inches. I phoned Joy's, spoke to someone, and explained what was happening. He blamed Ashley furniture for everything and then seemingly blamed us for not telling Joy's at the time of the order that we have a Sleep Number Bed even though it is a standard king.He kept detailing jury rig type solutions. I asked him if the permanent rails were longer than the ones he sent over as a temp solution and he kept saying no.I told him repeatedly that the length of those rails was 78.5 inches therefore a standard king would not fit side rail to side rail between the headboard and footboard posts. The only spot where there was the requisite distance was from the center panel of the footboard to center panel of the headboard. However, the width of that inset was only 72 inches because the both the headboard and footboard had large square posts that measured about 8.5 inches across each of the four sides.He kept insisting that a standard king box spring would fit. I could not make him understand that there was absolutely no way a standard king would fit since the length of one is 80 inches, which is 1.5 inches longer than the length of the side rails.He kept blaming Ashley and even us for not saying we have a standard king sleep number bed. I have never experienced such horrible customer service.I had enough of the not accepting any blame by him and Joy's and told him to send his delivery people back to my house to pick up the furniture and drop ours off then give us a full refund.The delivery guys did come back, and we tipped them a second time. They were the ONLY bright spot for the entire debacle.Joy's has a 2.7 out of 5 on Yelp and they really don't deserve that high of a score. We had done business with Joy's about four years ago and everything was fine, so we did not expect anything different. Because of the experience four years ago, I never bothered to check reviews.However, read through the 1- and 2-star reviews and you will see a common thread of very poor customer service.Joy's is not the only game in town and nobody should have to put up with the horrible customer service they are serving.

Went into this facility yesterday. An older fella, a younger fella, and a lady...very nice. While I was looking there was a lady in anelectric wheel chair that engaged in a conversation with my wife. My place of employment came up and this lady was quite rude in expressing her opinion to us about how she felt a out where I worked. I engaged in the conversation, was not rude yet this lady persisted. Like she thought it was entertaining to stomp on it. You are entitled to your opinion but as a potential paying customer, your level of engagement , in my opinion, was over the top. Maybe...just maybe..in the interest of customer service, you should think about what comes out of your mouth.

The staff, service, selection and value were exceptional! The delivery men were prompt, friendly and professional setting up our furniture.If we need anything else we will shop at Joy's Furniture Store again as it was a pleasure shopping at their store with their excellent staff especially Tammy who helped with our decor choices. Melvin Vonada and Eileen Flatt, Show Low, AZ

I have been waiting since March 2024 to get a dresser repaired, but every time I follow up I'm told the parts are on order with the manufacturer but never get a follow up from Joys. Their selection is good, prices are ok but service after the sale is terrible

Rating on 1-5 scale (5 is best): 2. (see below)My dealings with Joy Furniture came to an end about four months ago. I write here with YELP for three reasons: 1) the experience remains a bad memory; 2) I learned of yelp as a forum; an 3) the Joy people made such a production of their customer service based on the original founder/owner's principles and values. Preliminary research at several area stores showed that the prices at Joy were not the best but it was their repeated emphasis on customer care/service which persuaded us to choose Joy for our next furniture purchase. In March of 2023 I made what was for me a major purchase of two items. They arrived near the end of June, ~six weeks late from what they gave as reasonable hope. The delivery guys were great - likable, hard working and considerate in bringing in the new items and carting off the old. I soon realized that one of the items was defective. It was structurally unstable with mechanical oddities, and had mismatched/misalligned components that also related to comfort. It might be called a "lemon". Seemed strange an experienced furniture staff would choose to send such an item. [It might NOT have qualified as a manufacturer's second, except perhaps at a quite low level].OK, what is "customer service"? It is NOT an issue of smiley faced employees vouching for their company, nor about decent, reasonably knowledgable and helpful employeees completing an order - all that is NORMAL healthy business practice. However appealing it is to have a big nice showroom that is not service either. Among other things, customer service has to do with a responsible and efficient way of dealing with problems in the event they surface. It was a relief at first on returning to Joy in about two weeks (~mid-July) to express dissatisfaction I was told that their customer care would definitely handle this promptly. They would need to make a report with photos. Two representatives came to the house and almost immediately informed me they were NOT sure why they were sent as they had NO experience with furniture problem analysis or repair. [THINK ABOUT THAT.] After accepting there was a problem, they attempted adjustments and did make a report with photos, saying they believed that Joy would make it right - expecting the need to order replacement parts, minimally(!).Though I did not hear from management, I assumed that some level of prompt care was in process (recall the lengthy delivery delay). Finally, I traveled back to the store in the second half of October. There was no indication of any progress toward solution. Blame was directed at LazyBoy and their "rep"; which was not interesting nor convincing to me, the responsibility was Joy's to deal with it. In fact, the communication made it hard to believe that anything had been seriously attempted. I was told Joy will get on it and I was promised to hear from them in a day or so. Fine - because I was going away for a spell shortly. Well,there was no call, no message, no written communication. No nothing. Even when I got back there was nothing. I was starting to lose interest (was that their intent?), almost.... In February, I again traveled to the store -nothing beyond seeming(?) embarassment - February! While I was there an attempt to find the July report turned up nothing. [Once again, the quality of their "care" is demonstrated.] I was informed a new Joy rep would come for a new report/photo. Yes, someone came to the house who claimed to be "an expert". Within seconds announced he knew the problem - some "mechanism" was needed and would fix "everything". The part came in a matter of weeks and the fix was made at the Joy warehouse. Certainly, whatever they did at the shop made a significant difference; when returned it was firm in structure and seemed normally operable. A good job. The effort dealt with the operational aspect of the complaint. Things reached a conclusion of sorts during April ending my Joy story. Note: it took ONLY WEEKS once the problem was actually confronted/processed - which was NINE MONTHS since supposedly accepting there was a problem. [THINK ABOUT THAT]Note: I do not have evidence that Joy was actually responsible, ie.the cause, of the lemon aspect (BTW, the other purchased piece was fine). I do not care about that question. Such things can happen. Dealing with it is the issue, their responsibility. The process was marked by horrible communication - they did not listen well and statements were too often misleading (at best, you can judge). Even a descriptive letter to the new owner did not yield a meaningful reply - not even an acknowlengment.[THINK ABOUT THAT]Overall I would rate Joy on a scale of 1-5 (5 is best) as a 2. It is perhaps generous but they did do something in the end, the purchase process went fine and the delivery guys were great. And I still have my lemon.My main regret is that I chose Joy when I had other options.Thank you. Michael C.

Service is horrible. My mom Bought a complete bedroom set in early October. Had it delivered and set up. Delivery guys said the manufacturer did not ship the brackets for the mirror. Promised it would be 2 weeks and they would be back out. Called and spoke to service manager in December. He promised to look into it and get back with us. Waited 3 weeks, called again and service manager promised to call back by the end of the day. 5pm rolls around, no call. Went down to showroom and the sales person we originally bought from blamed it on COVID?!?! Said it would be better to 'just wait until the holidays are over' before trying to contact them again. Seriously lacking in service. Was in to look at buying a new living room set but have decided we will absolutely not waste anymore time buying from them.