Integrity Asset Management

Laura Cordova - Integrity Asset ManagementMy wife and I owned three apartment buildings in downtown Albuquerque NM from 2006 through 2019. Prior to that, we had owned only single-family homes, doing both management and repairs ourselves. For the first six months, the apartments lost money due to high expenses and lax management by our first management company. Fortunately, our broker suggested Laura Cordova of Integrity Asset Management; she took over and soon turned things around.Laura is a high-energy individual, very professional, highly skilled in managing commercial and residential property, with years of experience in Albuquerque. Her personal dedication is amazing, and her attention to our investment was absolutely outstanding. There were many times during those years that Laura drove down in the middle of the night and spent hours dealing with some problem at our property. We had break-ins, flooding, even a fire: Laura put in the time, whatever was needed, to insure the safety and welfare of our tenants and property. We will always be grateful for her dedication and service.Laura is absolutely honest. As out-of-town owners, this was critical to the success of our investment. Early on we would fly in and visit the property just to check on things; in retrospect, this is laughable, but our prior management company had been so untrustworthy that we were very cautious. Of course, Laura always had everything under control and in perfect order: that is just who she is. We soon realized that our visits really added no value (and were probably more of a distraction), but we still enjoy sitting down with Laura for coffee or lunch when we visit Albuquerque.Every month, we received a complete monthly statement with all supporting documents and receipts, and a personal letter summarizing the month and future expectations. Her paperwork was always thorough and accurate. She has extensive local relationships for outside service providers, always knowing who to call for quality work, done quickly, and at reasonable prices. She knows the laws and regulations, she knows marketing, and she knows how to work with people. I believe she knew the names and situation of every tenant in every building, and could work with them effectively, while not letting that familiarity be taken advantage of. On one occasion she confronted a tenant that was causing a disturbance: she just walked up to this large man and put him into his place like a mother would a child, showing tremendous courage. You will not find a better property manager than Laura Cordova of Integrity Asset Management.