InnovAge New Mexico PACE - Albuquerque

Great service and caring people. Count not ask for more. Always reliable and sensitive to our needs.

InnovAge PACE of Albuquerque failed me in every way. In the 2 months I was enrolled with them I was neglected where I lost both dignity and self-respect. I'm a quadriplegic (C 7-8 Spinal Cord Injury) that's confined to a wheelchair that tries to be as independent and out-going as possible, but PACE creates an atmosphere of dependence. Don't believe them or their buses when they claim that their program is about YOUR TERMS and INDEPENDENCE because neither is true. I better pause for a moment and say that if you are in need of day care during weekdays and have other help at home then it may be ok for you or a loved one, but I would be cautious. Back to me, in the 35 years on wheels it is absolutely the worst healthcare system that I have ever experienced. Even though I strive on being independent but it's just me and there's many things I just can't do. In the 2 months I received an average of 1 shower a week (they promised 2 but rarely showed up on Friday that leaves me at home for the weekend because of my smell), they didn't complete 1 load of laundry and I average 1 a day (but promised 1 load a week and light house cleaning once every other week, WOW!), they swept twice but never mopped, did some dishes once, vacuumed once, never cleaned the bathroom or shower, did change the bed twice but obviously no detail cleaning. More things about them: whether you take a bus to their facility or stay at home, you belong to them between 8 am to 4 pm weekdays. If you go there, they make a run for 4-5 passengers any time after 8 (better be ready at all times because they only give you approximately 5 minutes heads up) and 10 am. They make the return trip starting at 3:30 pm so they can charge a full day of day care. If you stay home your either waiting for home services to possibly show up or supplies (which I received about half of) showing up out of the blue, they give about a half hour notice on that. FEEL THE CONFINEMENT? Oh, there's much more. The bus at first used to show everyday whether I asked them to or not, I truly believe they charge the taxpayer either way. It doesn't do any good to find your own transportation there because they don't make appointments, you still have to wait for your turn, again charging more day care. Be prepared to play phone tag (taking up more time) because you usually have to leave a message because they rarely pick up their phones, they are usually just wondering around the building trying to look busy. More wasted taxpayer money! I suffered through 3 UTI's in the 2 months I was there because the doctor (who thinks she's the greatest ever and obviously doesn't believe in preventive care) wouldn't approve the pre-lubed sterile catheters I've been using for years or any sterile catheters at all. Instead, I was caught reusing catheters with KY. It hurt so bad to use them and high risk for a false entry, I had one back in the early days reusing catheters with KY that required a 125-mile ambulance trip to take me to a urologist surgeon. Almost bled to death, but she (doctor) didn't care about the risk. I'll stop there but the whole experience created more stress and depression again causing low self-esteem, loss of dignity and more confinement (dependency) than I've ever experienced. It was such a relief to disenroll with them. I can't prove possible fraud, but the rest are facts so please be aware if you're thinking about enrolling in InnovAge PACE. Thank you for reading.