I'm The Blind Lady

We moved to a new house where this business had installed high end satellite programmed custom shades from Hunter Douglas less than a year ago. The shades were still very much under warranty. We had just closed on the home and not even moved in our furniture and were standing in the kitchen on a different level in the home- nowhere near the shades- and we heard a loud thud. We ran to the site and saw one of the shades had fallen from 20 feet high. Damaged the stairwell and stone foyer, crushed a vase under its weight, and I can't imagine a person would survive this if they were standing under it.Instead of helping us out- 1) Karen tried to blame us by asking if we tampered with it. Mind you- these blinds are completely manually inaccessible unless you use a really tall ladder. She is an extremely condescending lady. 2) Karen refused to honor the warranty because it's 'non transferable' even though the prior owners contacted her requesting the same as well. 3) Karen then sent a team out who merely said 'the blinds are too high for us to repair them'- this is the same guy who installed them and clearly remembered the custom job, wouldn't you bring the necessary equipment?!. Also if they are so high, may be you should think twice before accusing customers about tampering with them.So here we are- over 45 days since these blinds came crashing down- with no resolution in sight. And I don't think there ever will be. Because instead of ownership, she is flat out denying any responsibility.I called Hunter Douglas directly and they said they have never heard of such a poor installation. The only case he had heard was when they were 20 plus years old and had deteriorated from aging.Since I was on the phone with 'I'm the Blind Lady', I later asked Karen if she can help reprogram the satellite setting because the blinds were programmed ascend/ descend based on sunrise/ sunset (not a feature we wanted to use)- she kept repeating- well that will be another hour of service and make sure you charge the blinds- gave us a lecture on how they need to be fully charged.Eventually I contacted Hunter Douglas directly in terms of changing the programming on the blinds. Their helpline folks were extremely helpful and got the situation addressed immediately over the phone- a quick 5 minute call. They asked to get online access to the app which we did. All it was- was a click in the app to change the setting- we figured it out on our own with previous owner. And she wanted to charge us. Feels like she is only interested in generating bills for customers, not actually providing any kind of customer service. Moreover, when my husband posted a review- she goes on to claim that this was what our original call was! What an absolute liar.Not to mention- a lot of the shades are installed poorly with the top railing lopsided. Very amateur work. Downright unprofessional company with a terrible attitude towards customers. Do not bother to buy blinds from them, and if you do- don't bother getting warranty because it's meaningless. Please feel free to message me if you have any questions about our experience with this company.

If you are looking for a warranty or guarantee, please looks elsewhere. Our blind literally fell from 20 feet because it was not installed correctly. It could have killed someone if they were standing underneath. She casually said, well "I've never heard of this happening, have. you considered that this is your fault because you messed with it?". I implore you to look elsewhere.

The Blind Lady is the only vendor who will not obey your signs at your house. Our HOA gives us these signs for a reason and she decides she can park there. Then when asked to move and obey the sign she refuses. Entitled.

Wonderful. wonderful, wonderful place to do business with. Super friendly staff, all knowledgeable of thee products, gorgeous showroom, and fast turn around time.Thank you very much for completing my home for me. Lynda U

Incredible customer service. Friendly staff and great products. I love the quality and functionality!

Great people I really love the blinds. I got at the blind lady. and the installers were fabulous. Could not ask for better.

This is the absolute Best place to purchase and have blinds installed in New Mexico! Karen and her team were professional, caring and responsive to our blind and window covering needs. High quality Hunter Douglas remote controlled blinds at a very reasonable price compared to others in Albuquerque. Installer was professional, knowledgeable and work area kept clean. I would highly recommend this business!

I can't stand her commercials and we change the channel whenever they come on. The door bell makes the dogs bark and just causes anxiety. Maybe in the good ol' days having someone come to your door was a happy experience, but theses days who knows who is lurking out there. A company that spends that much on commercials charges higher prices.

Over the past 7 years we have had Excellent long term results ( durable, high quality, and easy to clean) with Hunter Douglas Blinds in half of the windows in our large 2 story house. A while back we discovered that the local business that sold them was no longer in business and we were very disappointed. We recently went to the ABQ Home Show, saw the same blinds on display, talked to the the Blind Lady reps, and were excited that we could get the same quality blinds for comparatively reasonable prices. After a short period of time the skilled installers came and did a superb job.

I've never left a yelp review until dealing with this company. I asked for a quote for installation of blinds in a new house. The person I dealt with was extremely rude. She claimed to be unable to hang blinds in windows on the second floor that would require a ladder. She was unwilling to give me a quote for installation even disregarding the more difficult to access windows. From the beginning, the customer service was so poor, it prompted me to make a yelp account.