Hilltop Landscape Architects & Contractors

I called three weeks ago for an estimate to install sprinklers. I was told someone would call me within a week. No one called, I called back and was told someone would call me that day. Again no one called. Very poor customer relations.

I cannot say enough positive things about Hilltop Landscape Architects. The owner, Jim Forrester, helped design an amazing outdoor cabana and additional landscaping. I changed my mind a couple times during the design process, and Jim was more than willing to accommodate my re-designs. I had a foreman who I worked with directly after the design process and he always kept me updated and in the loop. The workers were efficient, clean and craftsmen of a next caliber. The end product is breathtaking and I am so happy I went with Hilltop.

If you have a landscape job big or small DO NOT use them. Very friendly at the beginning, but they don't care about their employees and their employees don't care to do a good job. Did over $50k in work at my home and 80% is garbage. Bad wiring. Wrong trees. Cheap workmanship

Installed xeriscape and water feature. Irrigation system either overwaters or underwaters. No user control. Pump has gone out twice on water feature. Still waiting for warranty work. They will not call back to honor warranty.

This is the most dishonest business I have ever dealt with. We had a new home under contract in Placitas. Our builder was using Hilltop so we had no choice in the matter. We wanted additional landscaping added to the typical builder's package. Hilltop requested a save the date deposit of 10000 dollars. We had not signed off on the plans, nothing. The builder did not come through with the quality of house we were paying for. We both agreed to end the purchase contract. Everyone involved refunded our deposits and earnest money except Hilltop. Mr. Forester feels that somebody owes him money so he kept our deposit knowing we had no right to landscape until we owned the home. We thankfully put the deposit on a credit card. Their attorneys and ours should be able to handle this. I just wanted to let people know the trouble you can get into trusting these people.

Hilltop came out to TRIM a beautiful overgrown tree in my mother's backyard. The foreman was not there in the beginning when the sawing began. Within an hour, the entire tree was cut down! Horrible!!!!!' Horrible!!!! Horrible!!!!!

Called a week ago to get a quote for some landscaping, and a Mr. Forster never called back.

I'd recommend Jim Forester and his team at Hilltop to anyone interested in upgrading their yard! I think the pictures below speak for themselves. They worked under the difficult and unusual circumstances of the COVID-19 pandemic to make our yard into the perfect place for my family to enjoy our little piece of Albuquerque. Jim took our concerns and desires into consideration, came up with a design that addressed them, (and then some!), and all for within our budget. I couldn't be more happy or satisfied with the work they did.

Had a quote from the owner, told he would have no problem meeting our timeline, have been trying to communicate with this business for two weeks, left 2 voice mails, 3 emails, and 6 calls with promises they will return a call. One employee states they will pass info to another and they will call on Monday. I call Tuesday and speak to this person who our info was passed to but they know nothing about it, will talk to owner and he will call us we are told. Haha! To avoid communication with a customer is piss poor business! Our money is better spent elsewhere!

Hilltop is terrific. They refurbished my sprinkler system, pruned my tree perfectly and planted bushes. I do not know what I would do without them. I am a very senior citizen and I love walking around the outside of my house because of the good care they have given it.They arrive on time, do a wonderful job, are pleasant and friendly and my place looks much better when they are finished. Plus their charges are very fair.