High Desert Dermatology

Dr. Carey and his entire staff are wonderful and caring! He is now my new dermatologist! Very caring and professional.

I made my appointment six months ago because, like all dermatology offices in town, that's the new normal, I guess.I indicated I was going to be paying for the services out-of-pocket. When I finally got to my appointment this morning they first assured me they took my insurance. However, when I handed them my card, which is BCBS Centennial (Medicaid) they told me they do not, in fact, accept my insurance and they don't allow self-pay. When I asked them why not, they gave me some line about not being in network and ensuring that I'm not paying a large bill. Huh?I understand that they have their rules, and it may be a Medicaid thing, but to make me wait six months for an appointment and then refuse services? Not cool.

I have been coming to High Desert Dermatology for a few years and the staff is great. The ladies in the front are always friendly. My Provider is great she listens to my concerns and helps find a solution. I have been to a few other dermatologist offices in town and have never been helped until I came here. Thank you so much H.D.D for helping with my concerns.

Avoid like the plague if you are trying to utilize insurance. Had a minor surgical procedure and was told that it would be covered by my insurance, and that I would only have a $40 copay. 2 and a half months later I receive a $600 bill and BCBS (who they said was in-network) covered $0 of it.There's no way a layperson could have known what codes were going to be used for billing, nor should a patient have to request information on every single code prior to the procedure. It should be the practice's responsibility to inform patients *prior to the procedure* so they can make an informed decision. Had I know that the procedures would not be covered at all by BCBS, there's no way I would have proceeded, even at cost to my health. Not informing a patient ahead of time what their financial responsibility would be is irresponsible, unprofessional, and borderline unethical.

I went to High Desert Dermatology for the first time two years ago. I had a red spot on my forehead I wanted them to pay special attention to in addition to a general annual check-up. My main concern was a red spot on my forehead, and the Physician's Assistant told me there was no reason for concern as she didn't see anything problematic there.I went in for an annual check this year, one year later, and still had the same problem of the red spot on my forehead. They again told me that the area was nothing to worry about. I insisted they take a closer look and perform a biopsy. I was not going to leave their office until they agreed to at least take a closer look and run whatever tests were needed to ensure that I did not have a more severe problem. Upon my persistent urging, they finally agreed to take a biopsy of the red spot on my forehead Days later, they contacted me and informed me that the spot on my forehead was cancerous and set up an appointment with a well-known skin clinic in the area to remove the cancer. If I had not repeatedly pushed the Physician's Assistant working with me to take a closer look and do some testing, I would still have the skin cancer on my forehead two years after my first visit. There is no excuse for this spot not being appropriately diagnosed when I first went to see them two years ago. Had it grown beyond the skin, I could have had cancer spreading through my body, causing an early end to my life.I will never go back to High Desert Dermatology.

I live approximately 30 miles from High Desert Dermatology but have been going there for 2 years because I trusted their expertise. In the past 3 months, the PA I had seen left the practice and I was transferred to another midlevel provider and given an appointment with her. I called 24 hours in advance to be sure I had this appointment since I drive a long way to get there. I was told that I indeed had this appointment. But when I arrived I was told I did not have an appointment with the new provider and could not be worked into the schedule of the Dermatologist despite my long drive and their error. I was given an appointment for about one month later , which I refused and have left the practice.There seems to be a level of chaos in the running of the office which certainly impacted me and perhaps other clients. I will avoid this practice in the future.

In my opinion, the two hardest medical people to find are an honest dentist and an honest dermatologist. I have been going to Dr. Carey for at least 15 years, maybe longer. I have n ever felt he did any procedure that was not necessary. And again, just my opinion, he is totally honest.And very good at what he does. Plus unlike most doctors who focus solely on their specialty, Dr. Carey is interested in all medical conditions and knows a lot about other fields of medicine.I have never had to wait in the reception are for more than a few minutes. The practice is well organized and the staff are all friendly and efficient.

Just wanted to say we will miss you Jamie the laser technician. She recently informed us she is no longer working for the practice and doing laser hair removal. She was awesome and provided excellent service. She also informed us they are no longer doing laser hair removal in the office due to no operating machine.

Dr. Carey and his staff are excellent! I have gone here for may years and am thankful I found this practice.

FIRST OFF, The girl at the front desk was awful with no customer service skills. Didn't greet me or anything just asked for my ID and insurance. I waited 6 MONTHS for an appt with them, to finally show up and they tell me the take BCBS but not my plan? This is so asinine. She told me the visit would be $350 without any procedures or medication. No one told me they didn't take my insurance which she argued with me about and said they are all "trained". Not very well. All she did was wrote down the name of a place that did take my insurance and acted like I didn't exist.They accept Medicare and medicaid but not the insurance I pay for myself?I am disgusted and so upset with everything having to do with this place.DO NOT GO HERE.