High Desert Bicycles

I take my bike there all the time for repair, adjustments, and accessories. Friendly staff and prompt service. Reasonably priced. Parking can be a challenge due to the number of limited parking spaces. Bummed that they close on Monday but I get it.

I'm not a write a review type of person; first one actually because I let a lot of things go and just turn the other cheek, but this entire experience was extremely frustrating to say the least. First phone call after I dropped my bike off the employee who put me on hold, but didn't mute himself so for about 45 seconds I got to hear a few of the employees making fun of my name, which is Truman. There was group laughter about how I was related to the president and maybe I was harry too, physically harry. After they told me my bike was ready, wheels trued, de-railer fixed, tire inserts installed, brake bleeds fixed, and brakes and rotors, all taken care of. I took it home, rode it to work within the next 2 hours. Within the first 30 seconds I noticed by wheels still wobbled, and it still didn't shift correctly. I took it back the next day when they opened and the mechanic who worked on it told me he spaced about the wheels, he simply forgot. Sure, why not, he owned it, I said no worries; we are good. Still didn't shift correctly though. I came back later the same day to the same mechanic who again, told me it was fixed and good to go. I test road it around the shop this time, still didn't shift correctly; same original problem when I first brought it in. They worked on it again while I was in the back of the shop watching them, they had it fixed and working great in about 20 mins.Overall, the experience sucked, being told multiple times the bike was fixed when it wasn't, the main original problem was still there, but he told me twice it was fixed. Getting made fun of behind your back, and having to go back to the shop multiple times to tell them it still doesn't work right, when they said its good. just makes you think they didn't really look at anything.Its a long review, I get it, most people wont read it, but that was my experience. I doubt this will make any real impact. At the end of the day I could have said something, but I dont know everyone there and I dont know their roles in the whole process so this is for everyone there and who reads it. Just know I'm not coming back.

I took my road bike in for a tune up December 2022. Four months later, it still does not shift well on the rear cassette of front chain ring. Furthermore, they claimed to have put on a new chain ring but after I paid for it, I realized that they had never replaced the old chain ring. It was the original chain ring and not a new one. Beware! Make sure you check every item they service or replace to make sure it has actually been done.

Beautiful inventory and store layout. May not be well suited for budget conscious people. Pivot, specialized, Kona and Scott dominated the floor of mountain bikes. Plenty of apparel.

I'm writing this review for the West side location. Excellent customer service. I came here to replace a flat on my tire and they helped me with selecting the right tubes for my needs and also installed them as well. Another time I had a flat right before balloon fiesta and wanted to ride my bike to the fiesta. Called the store last minute and they stayed open a little later to help me out. They also have great custom bike selection.A+ for customer service. I will recommend this place to all my friends for tune ups and if they are in the market for a new custom bike.

I took a bicycle in for repair. Safety practices were in place, all were helpful and they worked to get me back out riding as quickly as possible.

I was in town for work and had a free day so decided to go mountain biking. A friend of a friend recommended their shop off Paseo and glad he did. Reserving the bike in their online system was super easy. When I arrived they had all my details, we did a quick fit, and they provided me instructions on trails to ride close by. The bike I was given appeared to be brand new and worked perfectly for the terrain. The return was easy. The shop was very clean and well stocked. Everyone was friendly and helpful. When I'm back in Albuquerque, I will definitely return.

Came in looking for a different bicycle pump because I had an issue getting mine to fit onto a valve, the guy who helped me was super awesome and suggested I just needed an extender piece that screws onto the valve. Was totally willing to buy it but he gave it to me for free. Clearly they are super nice here and I will definitely be coming back for my bike needs. They have a ton of amazing Specialized cycles in the shop and just about everything else you could need for riding :)

I came here with my granddaughter on Saturday really happy for my pedicure and got ice cream .together so good .

I headed to HDB Xmas eve after my gear shifter became uncooperative during a ride. I think Ryan is who helped me. Super friendly and fixed the problem without delay as a courtesy. He also shared a simple fix for if it happens again. What started out as a disappointing day of cycling ended with feel-good vibes from the bike shop. Kindness goes a long way! I'm very grateful and happy to give this place my business.