Heights Security

Stopped in today to get some keys made. I went across the street to Ace Hardware, and the key they made did not work. At ACE, they use an automatic key cutter. Here, they cut them manually.I also had to have a duplicate key made for my USPS mailbox. I recommend making a duplicate here rather than the Post Office as they charge $40.

Heights Key Lock & Safe was amazing! For starters, I had a not so common key to make copies of. It was also missing the head of they key, so it was just the blade with the notches on it. It was a small key too, the kind that come with the drawers to your desk. I was worried that they weren't going to be able to do it. Even when I handed my key to the guy across the counter he looked at it and quickly scanned an area of one the walls of keys. I was starting to get worried. Then he asked me how many keys I needed. Eureka! He was going to be able to make them. I was delighted. Tried the keys out when I got back to the office. They worked great! I'll definitely return for my next key-spirience.

I needed a "high security" key cut for my 2017 Ford Focus. These are difficult keys to cut, I'm guessing because of the strict(er) tolerances and the programming required for the immobilizer chip. They required me to sign a short waiver before cutting the key. Luckily, there were no problems.Heights Key Lock & Safe got the job done in a reasonable time and for a reasonable price. The employee that helped me, Ken, was great. He got the job done and was pleasant. It took less than an hour. This is a difficult process, which helps ensure the security of your vehicle, so have some patience!Also, they have the widest selection of safes that I've seen at any locksmith in Albuquerque. The safes, include fire safes, drop safes, etc. They also had CCTV camera systems on display.

I have been using this place to make keys for over ten years. The shop is always neat and clean, the workers polite and helpful. I never have to guess if the copied key will work because they do consistent good work. This is hands down the shop to visit and it is local :)

Heights Key Lock & Safe has consistently provided me with outstanding service. The keys they've made work well. They re-keyed a house. The employee was super sweet and professional. Service was quick. Their store was clean. The selection of key-related accouterments was terrific. They definitely had a variety of safes, suited for just about anyone, I would imaging. Staff are friendly and not pushy.There's lot parking available.

Did a great job on my car door after someone broke the lock completely off. I purchased the parts and they repaired the lock to go with my current key. Friendly staff, finished in less than two hours.

Excellent and knowledgeable staff truly know safes inside and out! Would definitely continue to use their services!

I recently used Heights Security to make copies of a key. The Key was copied perfectly and I had no issues with it. A few weeks later I called because the lock on the front door to our office stopped working properly. I scheduled an appointment and was told they would call before they show up. The scheduled day came and no call or technician showed up to look at the lock. I had to call back the next day to be told they overlooked my appointment and they can reschedule a few days later. This was an important lock that I needed fixed ASAP but they decided to take their time to send someone out and forgot about us. I decided to schedule a second appointment hoping they would not make the same mistake and the technician showed up only to tell me they did not have the parts and he would have to come back. He could not tell me how long the parts would take to arrive or when they could come back. Weeks later the lock on the door was finally replaced after having to call Heights Security for updates on the parts. If you are looking for unprofessional service and are not in a hurry to have a lock replaced or serviced these guys are great. If you are looking for a professional lock company that shows up and does the job in a reasonable amount of time look elsewhere. I was hoping for so much better. Seems like they are understaffed and overbooked.

Heights rekeyed my shed and added two padlocks on the same keys in about 30 minutes and they work beautifully. Recommended!

I am a long time customer of Heights Lock and Key, and have never had a problem until just recently. I bought a product from from them that didn't work and I contacted Mark McGranahan and explained the situation with him and he said that he would contact the manufacturer for me to get a full refund. I contacted Mark again a few days later and he told me that the manufacturer never responded to his inquiries and that he would refund the total purchase price of the item in question. HSI and Mark McGrahan are honest, efficient and offer excellent customer service. I hardily recommend HSI for any of your security needs.