Heart Hospital of NM @ Lovelace Medical Center

Dr. Mazer is not only an excellent MD; he is also a deeply compassionate person. I will never forget him or the outstanding nursing care I received at the Heart Hospital. This is the place to go, my friends, to get better heart health through excellence, care, and compassion.

Update: after speaking with a clinician not affiliated with Lovelace, apparently this is an issue with Lovelace. She said "I have heard unless you camp out there you get no communication" for such a small hospital this is crazy. First part So.... 2nd time here w hubby for surgery ie the bad news. It's difficult because I worked in healthcare for years long ago and wanted so badly to really like all about this hospital. But our doc, Dr Proffit is excellent. Bedside manner and of course competence are so important. He has both. Nice person and doc. BUT their communication and discharge planning are beyond abysmal. I know they have contract and traveling nurses but seriously folks, I got NO call from the time we went in to Westside and then at Heart. No how he's doing, no when he will be discharged no nothing. Having been a Kaiser patient for about 30 years in So Cal I know they have systems down to a science but I literally felt like saying "oh you want him go home, well you drive him" If you won't give me the common courtesy of letting me know you fail. Big time.

The original review was taken down. My experiences at the Heart Hospital was horrible. I got flown in on a med-flight, where I received morphine in flight. My time at the hospital, saving my life felt like combat, my mother, a nurse wondered why the doctors and nurses were not treating me kindly. She found out from a nurse she knew that due to a drug test showing morphine, I was labeled a drug seeker. At one point I was moved to a room where house keeping literally came in to get linens. No one checked on me, and my room felt like a cell. The doctor was a total jerk, treated me with disdain. My partner at the time was a doctor, so I chose not to sue the hospital, but I really wanted to. In appointments afterwards, the doctors basically told me there was nothing they could do, that I was dying. That was ten or eleven years ago. I had to leave New Mexico and go to Mayo Clinic in AZ to have my life saved. F' Loveless and their Heartless Hospital!

Wonderfully attentive and professional service at Heart Hospital of New Mexico. We ended up there while on vacation and could not have been more pleased with the kindness and responsiveness of the staff. They made a difficult situation much less so and were able to run tests and get back to us with a diagnosis within a relatively short period. I don't want to have to return, but I'm grateful they were close and that they were capable.

Had an day surgery ablation done last week. Everyone was very friendly and helpful. Appreciate the big discount because I am self pay. This is a state of the art facility and I would insist on going here again if needed.

The only experts there are the cardiologists & surgeons . My mothers life was saved because of the cardiologist and surgeons there. I can't speak of many doctors but dr Tseng is the worse hospitalist ever. Very unprofessional and should have his license provoked. My mom left this hospital about 3 weeks ago from having a Stimmy heart attack (worst heart attack you can have) and he was suppose to order all these things for her to get done. My mom and I asked them numerous times to give her the medication she needed and they wouldn't listen. He came in as she was being discharged as some of her levels were reading that she was borderline in kidney failure. I told them he needed to make sure she wasn't . & he refused to get anything else done for her until I mentioned sueing and his license if anything happened to her further . He was just trying to get her to leave. They gave her no cardiologist to follow up with, on top of a bunch of other issues. She then had to go back in the ER 2 nights ago and the cardiologist was not happy that Dr Tseng did not do his job correctly. He does not care for the well being of his patients and it shows. He needs to be let go and his license revoked immediately!

We are thankful to all the doctors. Dr. Ramos came by to check on my father and was so patient with my aging parents questions. As for the level of care during recovery? The doctors, nurses and staff were excellent about communicated to keep my fathers progress moving forward. Thank you to all who work there, their the best. It makes me proud to know NM has this quality healthcare.

I spent 90 minutes on the phone transferred to countless peoples and not one person could provide me an estimate of charges for an upcoming visit. I do not have insurance so it is critical that I know this. How can they not know? This would never be tolerated in any other industry. Disgusting.

Even after asking weather the doctor I was seeing was In-Network, and being assured that she was, I was billed $100 OVER my insurance co-pay, AFTER THE FACT. I was told this was a facilities charge because my doctor was not a regular at that facility. If a patient is told that their doctor is in network, they expect to pay their normal co-pay, and not incur an additional bill after the fact. Simply tell the patient that the doctor is not in-network and additional fees will be charged. This is deceitful bordering on criminal. I will NEVER use Lovelace again. Who want their healthcare needs served by deceitful crooks?

All I can speak to is the total lack of communication from the doctors about my father's care. The nurses are not told anything so they are no help. My father would ring the call button for assistance and it would take 10-15 minutes for a nurse to arrive, The nurses were very nice and patient but they need to have access to more information so that we knew what the hell was going on.