Foot & Ankle Specialists Of New Mexico

I find the office staff here to be incompetent, rude, inefficient and lazy. The manager, Tanya, could not be more arrogant and overbearing. This is a HUGE deterrent for using this office for any medical reasons and I most certainly do not recommend them.It seems that this bad behavior has been ongoing for some time now and many mistakes are made and not corrected. The billing system itself is a mess and the patient is expected to pay for bills which are not theirs. The billing department's, Mykelle, makes it up as she goes along without any truthfulness whatsoever. A huge course correction in the way this staff behaves is needed here and a complete overhaul of personnel is severely suggested. Of course, none of this will happen.I need to speak with the Doc regarding what's happening outside his exam room with this inadequate staff. Tanya won't let that happen, will not allow the Doc to know I need to speak with him. The Doc specifically repeated to me that if I had any issues which needed to be addressed, that I please get in touch with him. That includes every part of my experience with this company.I truly hope anyone looking for podiatry help will look elsewhere for your own good mental health. This place is energetically crumbling at the seams and being ripped apart from the inside out. Stay far away for your own peace of mind.

Set up an appointment with a referral from my PCP, was reminded of appointment day before. When I arrived, the receptionist (who kept me waiting while she was on a personal call) informed me the doctor was sick and that "they tried" to call me and no one was available to see me. They never left a message, the receptionist was unprofessional, and I won't be making another appointment to go through this again. Do not recommend.

I went to see Dr. Kobos for my toe nails on both my feet and it was really bad where you couldn't even touch the nail at all, so she trimmed it down very roughly and there was no bedside manner but it initially felt better in that moment. Then she said at a follow up appointment we can do this procedure to fix the nails going different directions and lifting if the trimming doesn't help. It gets worse with the ingrown nails and lifting and the pain, So a month later i had a follow up appt. which i had to reschedule because of a death in the family. However i rescheduled for an appointment about a month an 1/2 later and the day before that appointment was going to happen, they called me at 4pm to advise me that the extended hour block they had scheduled me for was not going to work and they needed to reschedule AGAIN because she was no longer doing the extended hours. (which I am sure they knew about sooner than the DAY BEFORE my appointment they called to cancel. Sooooo then they rescheduled me AGAIN. I fought through the pain and tried to trim the nails down myself and fix it a little bit until my next appointment that happened to be today 8/15/24 at 1:45 PM with Dr. Kobos. I took the LAST bit of PTO I had to leave work 2 hours early so I can make it to my appt. I got to the office at 1:40pm... I waited in the waiting room after checking in...I sat there for 45 minutes and no one called my name or said a word. I know how appointments sometimes go over and people are stuck in the waiting room, especially in the afternoons, so I thought nothing of it until after 45 minutes when others were called but I continued to sit there. I wanted to give them the benefit of the doubt and so after 50 minutes I finally went up there and they told me Oh we're so sorry but you slipped through the cracks. Really...Seriously...what does that even mean!? They couldn't explain it and at that point all they said was we are sorry .... yep you guessed it....we need to RESCHEDULE..... UMMMMMM NO I DON'T THINK SO......NOT MY FAULT THAT THEY FORGOT ABOUT ME AND YOU HAVE TO RESCHEDULE.....JUST WOOOOWWWW...SO I WILL NEVER EVER GO BACK THERE AND JUST TO LET YOU KNOW....I WAS IN SO MUCH PAIN AND CRYING AT THAT POINT AND THEY STILL DIDN'T CARE AND JUST SAID THAT THE DR NEEDED LEAVE SOON AND THEY HAD NO MORE TIME FOR MY APPT. After getting home and not knowing what to do I called High Desert Foot and Ankle to make an appointment as to not have to EVER go back to this TERRIBLE place and guess what....I told them my situation and they got me in IMMEDIATELY AND HELPED ME AND THEY DIDN'T HAVE TO GET ME IN BUT THEY ACTUALLY CARE UNLIKE THIS AWFUL PLACE. SO GO TO HIGH DESERT FOOT AND ANKLE SPECIALISTS IF YOU NEED A GREAT PODIATRIST AND GREAT SERVICE. BECAUSE THIS PLACE IS NOT IT......

Dr Jason Dunn is an excellent podiatrist. He is compassionate and kind and very thorough. He explains things very well and does very well with patient education. Recommend very highly! Would definitely see him again if neededFront office is very friendly and efficient. It was easy to schedule an appointment at a time that worked for me

I saw Dr. Steven Wrege who works out of the Edgewood office. I had two appointments. The first lasted about 90 minutes and the second lasted less than fifteen minutes. My insurance company was billed $2,412.76 for the visits. The first appointment consisted of exam, xray, UltraSound guidance, and steroid injection to heel. The injection's help lasted less than a week and then pain was back, worse than ever. The second visit lasted less than 15 minutes. I asked Dr. Wrege what the next step would be and he indicated that he didn't know. I asked if physical therapy or surgery might be an option and he said .... "Yes".If I could sue for malpractice I would. I think you only get to sue for malpractice if they damage you physically. He didn't make the heel worse, but he is the most incompetent Podiatrist who has ever been provided treatment to me. I have no idea if the other doctors are any better. Given the poor judgement they have displayed by allowing Dr Wrege to practice in their clinic, I am not willing to risk another visit to their clinic.Run if you can, walk if you must, limp if you have to, but steer clear of this Podiatrist practice. My copay for all of this wonderfulness was $257. Hard to believe I didn't even have my hands raised over my head when I walked into their office.

I saw Dr.Peterson for a nail bed removal, the first encounter upon arrival. The front desk wasn't completely welcoming just went straight to insurance and paperwork. It felt uneasy and uncomfortable, which was surprising since I heard such good reviews. When they called me back to the exam room, there was not a proper greeting from the doctor. He just went straight to getting a shot in the toe, not even sterilizing before the needle was injected. He caught me off guard when it was even injected, usually it's calming when a doctor counts down at least for me. It was a quick procedure but was left with questions for the doctor, he just left me in the room uneasy, no follow up but awkwardness. The only one was the medical assistant who helped us a lot more than the actual doctor. Later to come back for a follow up, we just had a bill sent to us. The front desk refused care for us until the bill was payed for, and said we needed to pay for another copay. For a follow up? Will never come back to this establishment, and will let everyone know as well. FYI this clinic charges $800+ for just a nail bed removal.

DO NOT SCHEDULE WITH THE JUAN TABO OFFICE!! If I could give this group a zero I would. They scheduled an appointment for me at for 11AM, but said to be there at 10:30 to fill out paperwork. Due to traffic I arrived at 10:45, in plenty of time to fill out the paperwork. Without even showing me the paperwork, the clerk loudly and rudely refused to honor the appointment, even though I had 15 minutes to fill out whatever they had.The clerk said she would ask the Dr. if I could still be seen. She was gone for 10 minutes, during which time I could have completed the forms had she given them to me. She returned and said (again loudly and rudely) that I would have to reschedule. I asked to talk to the Dr. (Dr. Kobo). The clerk again left the desk for 5 minutes, only to return and tell me the Dr. was with a patient and could not talk to me, and I'd have to reschedule. (It was now 11AM, time for my appt., so it was obvious I would not have see the Dr. on time anyway).There were no other patients waiting, but the clerk gave me no choic except to leave and reschedule. I have never in my life been treated so rudely and have never been refused to be seen because I was only 15 minutes early for my appointment instead of 30 minutes early. Her explanation was that "some people" are slow with paperwork. I am robust and my appearance would in no way have indicated that I was not up to the task of checking boxes, writing my name, etc. on their forms.

Went in for a ingrown toenail , got it removed in the most easiest, painless way possible. Doctor Steven and his assistants were very good at explaining the procedure and answering every question I had. Very clean and professional. Definitely will recommended.

My wife is a recipient of the surgery practices here. So let me give you a run down...My wine has had many complications as a result of her surgery. She went into the with a bunionectomy. The doctor in charge seemed confident and capable...FFW months later, not only has my wife's foot taken a turn for the worse, but the office refuses to acknowledge the mess up... my wife even sought a secondary opinion. And said doctor was angry until he realized it was his student that made the error...Never, EVER, come to NM for any type of surgery because the doctors have little to kill accountability. We have tried for years to appeal to the state but to no avail. Stay away from here for surgery... f you're lucky enough to do so

Great customer service. Dr. Kobos does a great job and is always professional and prompt with appointments even with Covid 19 pandemic they get you in and out on time and safety is top priority with temperature checks at check in Great job !!