Fly Albuquerque

Booked a flight for my family and I. We were really looking forward to this flight as my family came in from out of town. We got to the site and found out the balloon we were going up in had a rip and wouldn't be able to fly. This was heartbreaking for my family. Everyone else on the trip was able to get their flight in but we were turned away and said we would get a refund. A week later now and I haven't been able to get a hold of anyone for our refund. I get that circumstances occurred and we weren't able to fly, but this is becoming extremely frustrating now. All I want is my refund. If I could give zero stars I would. The customer service is subpar.

Fly Albuquerque is an excellent company with amazing service and stellar products. We were so happy with our trip; Captain David took very good care of us, and the snacks afterwards were great. We were invited to the owner's house, where we got to see cute animals too. We highly recommend them for your first or next balloon ride!!

Fly Albuquerque was an incredible way to start our stay in Albuquerque. We have never been to Albuquerque and came here to relocate here for a while. We heard that Albuquerque was the place to go for Hot Air Ballooning, and got quickly overwhelmed with the various options. But Fly Albuquerque stood out to us with their combination of experience and a new company. Our gut said GET IT. One of their packages was a great offer for a private ride (much less than the $$$$$ in Northern California). It was awesome!Our guide was fantastic - Justin with 30 years of experience. How did we get so lucky to have a knowledgeable guide focused on making us feel safe and included. It seems like everyone else's guides were great too!The team members we met were all smiles, kind and professional. They genuinely wanted to make sure we had the time of our lives. We did.

We had a fantastic time. Brittany and crew were all extremely professional and safety was their main concern. I was scared but they made this ride an incredible memory that we will always keep !!!I would highly recommend flying with them. We will definitely be back !!!

With over 20 hot air balloon rides, I have to state that Fly Albuquerque was the best. Britni runs and world-class operation. Albuquerque may have bigger hot air balloon ride companies but FlyAlbuquerque by far is the best. Glenn was a knowledgeable and experienced pilot that made the flight extremely enjoyable. The ground-crew was exceptional and extremely polite and helpful. What started out as reserving a hot air balloon ride became developing a friendship with Brittni, Glenn, the crew and other passengers.To be honest we booked the flight based on their prices, but we will be back based on the camaraderie and professionalism that Fly Albuquerque demonstrates day in and day out.

The response received from this company says all you need to know about the way they communicate. I'm glad I went thru Groupon regardless of the $6 savings because they easily refunded me without having to TRY to communicate with you guys. Had you called either me or my friend back during business hours when we had called I would not have contacted you after hours. When spending that kind of money I like to compare companies whether it's snacks or customer service. You had the right to not respond after hours, because you did I assumed it was OK. I learned about your crash landing after I had already gotten the refund and the person told me it's good I didn't go anyway, had I known that before hand I would not have even attempted to book. You do absolutely have the right to refuse customers but the way you did it was completely unprofessional. I in no way harassed anyone. Asking questions about a business is part of being a business owner. Good luck to you guys as well!!

We were able to get a reservation just a couple weeks before the Balloon Fiesta and we are SO GLAD that we CANCELED our ride with another company Rainbow Riders out of Scottsdale charging twice as much the crew and the experience with Fly Albuquerque were so fun and the flight was smooth as butter truly a once in a lifetime experience. They were even able to get my dad and brother in at the last minute after a cancelation. Thank you Fly Albuquerque!!!

Horrible company. Incredibly hard to get a hold of anybody and the company canceled our flights twice- once due to weather (in which we found out every other local company was still flying) and a second time due to an unrelated car crash in AZ. The only communication we received was the text below. Beyond disappointed and am now having to fight for a refund because we are no longer in Albuquerque past their continued cancellations. The owner did not seem to care about our cancelled ride or loss of money whatsoever.Go with Rainbow Ryders instead!

We were excited to get reservations to do a balloon ride. However, we did not get to fly as they overbooked. We rode an hour to the launch site and told to wait, all the other passengers got to load, even those without an email confirmation and the ones that were late to the check in. It was a very disappointing experience for us.

Today I was able to finally experience a beautiful ride in the sky! Fly Albuquerque and the amazing people, who are part of this awesome company, made a bucket list dream of mine come true! Not only were they super professional but also made the time feel like being with family with just a sense of happiness and loads of fun! I would recommend this company very highly for the Hot Air Balloon experience! Thank you so very much for a great memory!