Floorscapes

Carpet is great beautiful...post-sale customer service experience is a bummer. Carpet was installed with very obvious bumps or bunching underneath. I had to actively follow up to have Cole respond to the initial service request. With his onsite visit, he acknowledged there was an issue. After (me) actively following up again, he scheduled an installer to come back out who said this fiber padding is known to have this issue. This known issue was not told to us at the time of purchase.The installer cut a portion of the padding out and added a patch. With a new rug install...seems like something is not right if a patch needs to be cut out and another patch applied. Was there a quality control review after or during the installation?As a business owner who works hard and has clients, coming up with the plan and funds to buy a new rug and have it installed is signficant. Additionally it is in the rooms where I conduct business. When the installer came back out, we had to move my office for the person to inspect, assess and patch. The installer was very nice. But still it costs my business money because we are not working (business is disrupted). Since this has occurred, both Nathan (sales) and Cole (customer service) have ghosted and not responding to my questions on the pre-sale disclosure & why someone had to cut a portion out of the pad. We live in ABQ so the bar is really low on getting a quality service - product provider for your home.

This place not only has an awesome array of floor coverings products from tile to carpet (in every price range), they also have very friendly and professional employees. Nathan helped us to quickly find great samples for a home re-carpeting project. Their prices are great and they have enough of a selection of products to make this the only store you would need to visit.

We are very pleased with the product and installation provided by Floorscapes. We were scheduled for the first week in January but there was an opening in schedule that allowed installation two weeks prior to Christmas. We were promised the install would be completed by Christmas. We were skeptical but hopeful and since we chose not to decorate our home this year for the holidays we agreed to move forward with the installation. The 2 - 4 man crew were here daily and worked very hard to remove the old tile and carpet. Once all the old product was removed, the install was quick. The installation was completed as promised, two days before Christmas (10 day total project). The final result is amazing and beautiful. I am usually very handy around the house and consider myself quite the perfectionist however I have never taken on a project of this magnitude and I'm glad I chose not to. These guys really knew what they were doing and did a wonderful job. If you want the job done right, rely on professionals.Thank you Floorscapes. Great job!

I requested a consultation for floor repair or replacement. A guy named Nathan came out on Thursday, discussed the situation with me, took some photos and measurements, and said he'd get back to me with an estimate by 4:00 the next day .That was Friday. Today is Wednesday, and I haven't heard from him. Not okay.

We were referred to Colin Burrell at Floorscapes from a friend and we were so good glad we were! The showroom had a wide array of selection to choose from and Colin really knew his stuff. We were closing on a house and he met us at inspection to take measurements, see the tile in the space and make sure we were happy with our choice. Day of installation, we had 3 folks arrive on time and complete the job as expected. Over the few days that the tile was installed we bonded and got to know our installers and appreciated their attention to detail and focus on a true quality job. They left our kitchen the way they found it in clean order. Highly recommend.

Love Floorscapes went everywhere but couldn't find what I wanted at the price I could afford.Nathan was amazing sent different samples home to see in my home lighting.He worked with me with price and selection .Mostly they delivered a wonderful flooring absolutely gorgeous.Their service as fantastic from the front desk to the guys in the back. An extra thanks to the guys who stained my wooden trim pieces..they cared about the quality of their work and it showed .I highly recommend Floorscapes

This place is amazing. I went in on a Saturday, I explained what I was looking for - two employees came to my house shortly thereafter for a quote and recommended a product that wasn't on display (and cheaper). They arranged EVERYTHING and did so on a timely basis. Mickie was fantastic, always available, and provided updates frequently. My floors look fantastic. I cannot recommend this company enough.

Great product. great salesman, great customer service, great install. So very happy with my new flooring A+.

After multiple attempts to get call backs and complete, thorough estimates to replace my flooring-Floorscapes proved to be the ONLY contractor to give a professional, detailed estimate and reliable advice on flooring products. Nathan was wonderful answering my many questions before, during and after the project. The office staff was courteous and helpful as well. The flooring technicians were very skilled and professional. Replacing flooring turns your house upside down-Floorscapes made it tolerable because the overall quality of the work and service was superior! I highly recommend Floorscapes!

Local business that provided superb customer service. Nathan S. provided great customer service from the beginning until the job was complete. Ryan S. the general manager made an offer I couldn't refuse on a top of the line carpet and upgraded pad...almost a 40% discount on a product he had on hand that met our needs.They made the schedule work and Roberto the installer was meticulous and finished well ahead of the estimated time for completion. They have my business and I highly recommend them as a local business over the big box stores...you won't be disappointed.CJB