John D.
Aug 8, 2021
Need sports wear to represent your favorite MLB, NFL, NBA team? This is probably the place to start. They generally have jerseys and shirts from the hottest players in their league (if it's not in store it's online). They have most MLB and minor league team caps in stock. Some of the more specialized caps (All Star game, 4th of July, etc) are hit and miss. Regardless, it's a good place to start.
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Mario P.
Dec 22, 2020
I have received by far the worst service from the upstairs store. From Bryant specifically. I have been an active Fanzz/Lids member for over 14 years. I love the company and the brand but this horrible and lazy (who never has his mask fully on putting more of us at risk) always looking like he hates his job. He gave me a hard to to do a return because it "smelled like fragrance" yeah cause you're not in a mall that's surrounded by fragrances right?! Not worn, tags still attached and nothing else but he wouldn't take it back. I hate the fact that that is the only store that has enough of my team's merchandise because I despise the fact of having to hand money over to that man. This is not the only incident that I have had with him either. I came to the store a couple months back when the stores had reopened, I was right there in front of thr door waiting for him to open it. I saw him and he saw me and decided to turn back around and go around the mall instead, WHEN IT WAS TIME TO OPEN!! Because of him I would never recommend this store and as a member and vice president of a football team here I would rather direct my league members elsewhere ONLY because of that tiny, little, miserable excuse for a human being and if I could I would rate this ZERO stars!!
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Phillip J.
Dec 9, 2015
This is for Football by Fanzz on the 2nd floor. Regina went out of her way, by digging through a box to help me find what I wanted. Good customer service, didn't have my team stuff but I left satisfied with what I got!
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Joseph K.
Dec 16, 2014
Mixed review.the downstairs sore had all of there employees out on the floor helping customers.the one upstairs had all the employees behind the counter talking to each other.
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Brandon E.
Jan 4, 2014
Looking for some team cloths, accessories, even a toaster with your teams logo burnt on the toast? Fans is the place to be! The cloths are very comfortable. Great selection. Check it out. I think you'll be impressed!
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Magan G.
Dec 23, 2022
I purchased a hat today and to wait an hour and a half to have it embroidered. Mind you this was one letter...as the manager stated as to why the quality of work was shit. I had to wait an hour and a half for what we're supposed to be a nice J in drip writing. His work ended up looking like a three-year-old sharpie attempt at best. The manager was extremely rude and unhelpful in every way. He has a nasty attitude and could care less about the work he's putting out. I would not recommend wasting your time or money...some people should just not work in customer service.
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Lucille M.
Dec 22, 2021
Fanzz at Coronado Mall in Albuquerque NM has the worst customer service. Bought a custom BB JERSEY I wasn't happy with the way it came out. So I called and they were nice about it said to bring it back. When the asst manager saw the JERSEY she said it was fine. I pointed out what was wrong with it she got very rude. Said That it was a favor to go far and beyond to redo it again. I paid $160 for it. And I thought it was her job to make their customer happy. She said they could have it ready at 1. Went back. Not finished. Went back at 3..still not ready. They finished it at 4:45. He had double stictched it to the other side. They would call me when it was done. I called at 5:00 an hour later. Still hasn't even been started. I am still waiting an hour later Noone has called. I asked for the corporate office number. The manager gave it to me. When I complained to him about his assistant all he said was " I understand ". Their customer service is the worst I have ever seen. NEVER WILL I SHOP AT THIS STORE AGAIN! THEY HAVE A STAFF OF YOU KIDS THAT DON'T KNOW WHAT THEY ARE DOING!
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