El Pueblo Health Services

I have had nothing but problems with the staff trying to schedule appoinments for my medical care. I am constantly having my call dropped, after waiting more than 30 minutes trying to reach someone. This is unprofessional and comp[letely unacceptable. How many more clients will you lose due to your staff?? The answer - all of them!

Called for a yearly checkup and due to Covid they did not want me to come in but did a phone call. Few months later I get a bill for visit and they claim I did not have checkup and my insurance will only pay 100% for checkups. They now claim it was only an office visit. The CNP only mentioned that due to small issue with blood work results she wanted to revisit it in 3 month. Never mentioned it was not a year checkup. Last year they did the same thing and insurance paid 100%Office changes rules without telling patient. Their communication with patient is terrible and then blames patient for misunderstandingMay have to look for a better medical provider

Smaller clinic that genuinely cares. I find it much more personable that then pRESBYTERIAN.My wife and daughter have been going for 15+ years and have never had a bad experience.

My personal experience: the front desk staff have always treated myself and anyone I have seen while in the waiting area with respect and kindness. The medical assistant I usually see is very professional. I find Dr. Hartman to be one of the most caring doctors and someone who knows when a referral to a specialist is needed. Anytime I have had an urgent need the staff always does everything they are able to to get me seen as soon as possible. There is one P.A. there that I absolutely refuse to see. Other than this one person, I find Dr. Hartman and the staff at El Pueblo to be excellent.

Claire Melgarde is awesome! She is thorough and caring!The "My chart" style system is really bad though. I can't even see my test results. Their "IT" guy doesn't seem to care whether it works or not.

I've been trying to talk to the office manager for almost a month. She won't call me back. I've spent a total of an hour and a half on hold on three separate occasions, only to be finally told, "She's not in her office." "She's not in today and I don't know when she'll return." "She's in a meeting." Messages and phone mail left for her to call me. Nothing. "Please call me!" left on the "Contact El Pueblo" page of the website. Nothing.

New system does not work. I am an established patient. Have tried multiple times to get it to work without any luck

Bree Anya is good, the rest of the office is rude! Covid is over, but they still want you to wear a mask. Ridiculous! Pathetic!

DONT GO HERE! So unprofessional!!!!!! Would give 0 stars if that was an option. Worst place I've ever went to.

I called today to get an appointment with my doctor Dr Steven Heartman, I can't get in to see him until late July and asked if I could see any other physician, I was told no. I had the Johnson & Johnson vaccine and my ankles are swelling, ache and are turning black and blue. A sign that could be a blood clot. Still a no to be seen by a doctor.My first appointment, I made it clear I want a doctor that can see if I need to be seen not run to the Urgent Care or ER. Dr Heartman said I would always be able to get in within a few days. So far after being at this clinic for 3 years it has never happened. I understand not being able to get in the day I call or even the next day, but I do except to be seen in a week when I am sick or if my ankles are swollen and black and black, not in four to six weeks.So basically to sum this up, if you are looking for a doctor to see you once a year to prescribe medication that you need to take, great place; but if you need a doctor when you are sick, sinus infection, ear infection, strep throat, possible blood clot, this is not the place to go.