El Duke Appliances

If I could give them below a 1 I would!! They don't honor their warranties. We will NEVER use them again!!!

Spent $600 on a washer and dryer pair. Washer was throwing up error codes and not working right, called and someone fixed it. Then after the warranty ran out and immiately after needed new balancing rods, now it's he 5th month of owning them and now it needs a water level sensor. When the guy came to repair it while under warranty I asked him why my dryer is always so loud, he said "mehh" and wiggled it and left. It's so disappointing that my washer broke down 3 times in 5 months all various parts are going and wearing out I don't think it is actually refurbished and my dryer sounds like it's going to go. I am a single working mother, we aren't rich and buying from an appliance store sounded safer than a random person online. That unfortunately wasn't the case, I have no choice but to keep stretching paychecks for repairs and spending money at the laundry mat and extra work and time in my already busy life to load up clothes and pack it downstairs and arou d my building and bring it all back upstairs. If I knew the washer was no good I wouldn't have even bothered. All this is happening before christmas. I wish I had something good to say about this business but I just don't.

I bought a front loading washer and dryer and after a couple of weeks it stopped working, although it never worked properly from the beginning. They almost never answer their phone and when they did put me on hold and never came back I finally hung up and must have called 20 times thru out the day. Hired a couple guys to take it back to be repaired and just got it back last night let's see how long it last! Never again will I buy there. The worst customer service ever!

Sold me a used washer dryer for my commercial property. Both items have needed repaired multiple times. Could have bought a brand new higher quality set by this point. Scam. Don't bother with this cheap appliance store that over prices their junk.

These people are dishonest and sell appliances that do not work properly. My elderly mother purchased a refrigerator from El Duke Appliances 2 months ago and paid $60 extra to have it delivered as she has no vehicle or means to transport a refrigerator. The refrigerator is not in good working order, it leaks water all over her kitchen floor so much that she has piles of towels on the floor to soak up the water. She has called and called. They never answer the phone and never return voice mail messages. My mom finally filed a claim through the Better Business Bureau because they are dishonest and taking advantage of her. They responded that they would repair the refrigerator if she would bring it back. 1) IT IS A REFRIGERATOR!!! She has no way to transport a refrigerator which is why she paid extra to have it delivered in the first place. It's not a toaster that she can load by herself into her car. IT IS A REFRIGERATOR!!! 2) Why would she trust them to fix it now when it was supposedly in good working order when she purchased it?? This business should be ashamed of themselves for taking advantage of elderly people and scamming them out of their limited retirement income. We have responded, through the BBB, that the only acceptable resolution is a full refund of the purchase AND delivery price. If they do not refund her money, we will file a dispute through her credit card company. If they want the refrigerator, they can make arrangements to pick it up.EL DUKE APPLIANCES IS A DISHONEST BUSINESS WITH NON-EXISTENT CUSTOMER SERVICE. BUYER BEWARE!!!!

Terrible service. Bought a set, and the washer didn't work. Took it back and the front desk lady was extremely rude and not wanting to honor the warranty. Do not recommend at all!

I bought a refrigerator from them yesterday I am a single mother of four children I plugged it in and thought it was working. I noticed a few hours later that the refrigerator portion was not working and I called in and spoke with the owner Joanna she then proceeded on telling me that she would have the repair man call me back and no phone call. I called her back from my cell phone number and she did not answer. Then I called her back from my friends cell phone and she answered and said it would be 10 minutes. No phone call for the next few hours I called her back from my friends phone and then she did not answer. I then called from my office work and she answered and said yes that somebody will call me back. It's now 24 hours later and no phone call this business is a sham I hope everybody reads the reviews before they purchased anything from this location! They are scam artist and they should be turned into the internal revenue service as well and the Better Business Bureau I don't know what it will deal but I hope this helps somebody else out for the future purposes Good luck to anybody that purchases at this location they are scam artist and I think it's horrible what they do to people

Dryer broke 1st week after they delivered it. Went in several times and they wrote down my information and said they would send someone out to fix it on multiple occasions. 3 weeks later no call and broken dryer. The last time I called they said they weren't going to homes due to covid-19 but they were sure willing to go when they were selling it. Would not recommend. Will update if they fix the dryer to be fair.

My landlord just purchased a used refrigerator from them yesterday. It started making a high pitched whining sound right after they delivered it that is beyond irritating, and also a rattling noise. The seal on the refrigerator door is a poor seal. I can slide a dollar bill up and down between the seal and the refrigerator and you can actually see that the seal doesn't meet the refrigerator properly. The door has popped open on it's own and if I don't make sure I press the door closed, it doesn't close. I walked in there this morning and the refrigerator door was slightly opened. My landlord contacted them and they sent two guys out. They acted like they couldn't hear the loud high pitched sound and came and tightened the connections on the door. The door seal still doesn't meet and seal tightly when I close it. They tried to tell me the noise was "just the refrigerator running and was normal." The refrigerator then made a screeching sound and then just stopped running. I went and turned the thermostat to the coldest setting and the refrigerator still wouldn't kick on. I actually left the refrigerator door open for almost half an hour and it still wouldn't kick on. Then there was another screeching sound and it came back on. When I told them this was too many problems for a refrigerator that was just bought, he, Bernabe, RUDELY told me, "your landlord already paid for it, if he wants another one he'll have to pay for another one." Then Bernabe, RUDELY said, "sorry about that" and walked right past me out the front door. Some warranty that is. So tomorrow my landlord has to come over here to meet them to hear the noise it's making. I would NOT purchase from this place if I were you. To get such poor service on something that was just bought, is not only inexcusable, but shows they have no moral character.Update: Today , one day after delivery, one of the people from this place was supposed to meet here at my house with my landlord to see the problems with the refrigerator. The guy never showed up or called. My landlord finally called the company and finally got them to agree to switching out the refrigerator for another one. They said they would deliver it by 4 pm today. Well, it's after 5pm and no call, no delivery. I've called and left several messages and no reply from them. I took all of my food out of the refrigerator at 3:45 waiting for them. I finally had to put it all back in the refrigerator for the second time. These people are horrible to do this. This shows that they have absolutely no common decency whatsoever. Don't EVER do business with these people. They're only nice if you have no complaints, once you do, forget it. So now I wait AGAIN to see what's going to be done while I have this damn refrigerator whining away and not working properly.

We purchased a dryer took it home and didn't work. We had to take it back for a repair , we live an hour away round trip. Get it "repaired" bring it back it worked 3 x then it was worst it didn't dry and it made a horrible noise. We called them again and Blanca the owner said we can take it to be replaced since it had been repaired before. We drove al the way out there the employees said she had left mind you she knew we were going that day. Called her so many times no answer her employees couldn't help told us to leave the dryer until we could talk to her. We did spoke to her husband next day he said he would call us back he didn't we called back daughter answered that they were busy. Long story short Blanca finally answered said they could only repair not replace that she never said that mind you employee in the background was talking shit. So unprofessional I don't know how these people have a business oh wait I know they hustle people all day because they have money. But people that rise by screwing other people will eventually crumble. It's embarrassing that people like these make us Latinos look so bad. If you continue to give this place your business make sure you check what your purchasing throughly.