EcoWater New Mexico

We were so used to the hard taste in our water that we try to cover up the tatste with sugar mixed drinks and that was our usual routine. It feels good to see my family racing to refill their cup from the sink because the water taste "good".I gotta say that wasnt the only reason we got this system. My baby (5ys old) has exzema and gets nasty break outs and having her shower in clean water has helped dramatically. This one spot ive been battling with has eased up after just a couple of showers. Its almost gone?! But this was the big one for me (mom), the soaps and the cloths. In just my first load of laundry i noticed a big change in brightness. Let me put it this way.. the same dirty socks baby uses to walk around the house getting them all black on the bottom..... WHITE. No bleach just the soap that was dilivered and clean water. I stood there as if was magic because the same old socks i tried to bleach out but you could still see that dirt tan line, as if i just bought them. Im that mom that used to pour extra soap to get my cloths clean, it feel so unnatural to use so little.Yea im happy with the ecowater system, and it has improved our way of living. Thank you

I am happy with Eco water's service as well as their service associates. the water is absolutely soft water and not hard.It feels great taking shower and doing dishes.I am %100 satisfied.

I live in Nob Hill and prior to having my system, I had tons of hard water stains on the faucets, shower head, in the shower. Now - spotless. Plus my clothes feel softer, my skin is softer, and I just think it makes sense to have pure water. I'm thrilled with my system and the service.

Hello Friends I just got off the a phone with a "Richard" from Universal Water Systems. I was questioning why they took advantage of an 85 year old lady and sold her a low grade water system that she really didn't need. He would not give me very much information even though I am her Son. They seem to have charged her Double and financed her for 10 years at $100+ a month. I wanted to make it right thru this Company but they seem not to care. I want Yelpers to know of this Company and please watch out for your Parents who fall victim to pushy salesman.

Wow, horrible customer service and false information! Do not waste your time! Signed up for an at-home demo and was told it would be 40 minutes for a $20 Home Depot gift card. Salesman Shawn took over 2HOURS in my home and turned off the charm instantly, became unfriendly and was pressuring us when we didn't buy into his program. Low and behold we find out we now have to drive 30 minutes to the home office to pick up the gift card where Richard was not wearing a mask and did not answer the door. If you're on the phone with a customer, then you should ask them to hold while you are acknowledging people waiting outside. Basic customer service skills. The other female associate sat on her phone instead of offering to help us and made excuses for not answering the door when the knocks could clearly be heard. Both very rude and Richard unprofessionally told his customer on the phone that he was "dealing with griping customers". What an unprofessional thing to say, bad-mouthing potential clients to another client. This company is luring people in under false pretenses and has the worst customer service I've seen. Wondering why they have 4 stars? Bc they pay their clients to leave positive reviews on here!! This business runs on word of mouth advertising? Well here you are. From my mouth to yours. Do not waste your time!!!Update: Kyle Albert responded to my review on google and took zero ownership and made excuses for the occurrence. Enough said.

We have had our clean water system for about two months now. We have had it long enough to confidently say we are very happy with the system. I really like knowing we are not bathing/showering in and consuming all the chemicals and other pollutants in tap water. For me, that is more than enough for the system to be worth it. In addition to that our dishes are effortlessly spotless and clothing is softer. The installment was fast and while there was a minor issue Eco Water quickly solved the problem with no hassle. It is easy to operate the system. I love our water-softening system and highly recommend Eco Water/ Universal Water Systems to anyone. -Erica Voges

The system itself is amazing- a huge difference in the quality of water! The customer service is seriously poor. The woman who handles the service calls is extremely rude. There was a mistake regarding a scheduled service day. They offered a Monday, which was really quick and I appreciated that, but we needed a Friday as that is always the only weekday someone can be available. So Friday was scheduled. Monday comes around and a service tech calls that they are at the house and no one is home. I apologized and explained When I called to confirm that we were still on the schedule for Friday, understanding that mistakes happen, the woman was incredibly rude and challenged me claiming I had in fact scheduled the Monday and even confirmed at another time that this was accurate. Obviously I had not done either. She was constantly rude and I eventually just ended the call. We will go through a private plumber in order to service the unit as the degree of poor communication and customer skills is absolutely unacceptable.