Duke City Urgent Care Constitution Ave

BEWARE: if you get injured and while being treated receive or need a orthopedic sling or brace, best ask what exactly it will cost and from what durable medical equipment (DME) company will be billing it. Simplistic Medical LLC, a DME company that has a contract with Duke City Urgent Care LLC (DCUC) to provide orthopedic braces/slings to their patients, is engaging in price gouging. On 9/3/20 I had an accident doing chores at home and fractured my left wrist. A friend in the neighborhood took me to DCUC "University Area Location" clinic on Constitution and Carlisle. They took x-rays and splinted my wrist until I could get into NM Orthopedics after the holiday weekend. I was offered an arm sling and was told I should expect a bill for the device. Months later Simplistic Medical (no mention of them previously) subsequently sent me a bill. They'd charged $107.62 for this decent-quality-but-nothing-special arm sling, of which my ACA health insurance had already paid them the DME coverage percentage of $32.29, and Simplistic Medical was telling me to pay a balance of $75.33. I mailed them back a notice written on their bill, dated 12/29/20, that I would not be paying them anything for their highly inflated price, that the insurance company already had adequately compensated them for. I relayed to them I have a spreadsheet showing eight comparable arm slings with retail prices ranging between $6.43 to $25.99, with an average retail price of $16.42. Then I received in early May a 'final' and only such notice from Simplistic Medical dated 4/21/21 that if I don't pay their inflated balance due of $75.33 they will send it to collections. I researched these two providers, Simplistic Medical LLC and Duke City Urgent Care LLC, and tried to reach the billing specialist or a manager of that Duke City Urgent Care location, left messages, no one ever called me back. On 5/6/2021 spoke to Jeff Mills, the 'administrator' of Simplistic Medical, telling him to clear my account or I would be filing complaints on state and federal levels for their price gouging. Jeff Mills stated that Simplistic Medical has a contract with Duke City Urgent Care to supply DME to their patients. Jeff Mills stated Simplistic Medical does not set their own prices, that Medicare does [!?!]. I stated I was not on Medicare then (Sept 2020), I stated that I had an ACA plan with New Mexico Health Connections then, who had already paid them $32.29, and Medicare has nothing to do with their price gouging. I also stated I would be reporting them to Medicare for this scamming. Whether Duke City Urgent Care and Simplistic Medical are in cahoots to price gouge, and/or in conjunction with Medicare, this needs to be investigated, because Simplistic Medical is greatly inflating the cost/price of their devices, then threatening consumers who refuse to pay the balance due on DME. I have reported this DME company's scam to Medicare, speaking to consumer reps and their Fraud Hotline staff. They said that Medicare fee schedules are below local market prices, not inflated prices, and this has no bearing on my billing from Simplistic Medical LLC, because I was not covered by Medicare yet when this injury occurred. Go look on the BBB site and you will find a more horrific rip-off Simplistic Medical did to a mother whose son received a knee brace at Rush Hospital that apparently also partners with Simplistic Medical. Simplistic Medical charged them hundreds of dollars for a simple knee brace, then ending up taking what they wanted our of the woman's bank acct! Any healthcare provider or facility that does business with Simplistic Medical LLC is likely getting kick-backs on their inflated prices. Simplistic Medical LLC should not be allowed to do business in the state of NM, period.

I went to this urgent care specifically to have a covid antibody test. I intended to pay cash I had been led to understand this test costs about $100.00-125.00 and would be paid out of pocket. They demanded my insurance information and proceeded to not only take blood for the test but had a physician visit with me and want to do a physical- which I declined. I was only in need of the test. I bet they were just packing charges on the super bill which I'm pretty sure my insurance will decline and I will have to pay. ... wish I'd gone straight to a lab.

Did not have a good experience;First they had no record of the appt thatI made from the day before.Secondly,They could not 'verify' my insurance cardWhich I just received in the mail two weeks ago and I just spoke to my insurance rep an hr prior to my clinic visit!When they asked to put a credit card on file I was not comfortable with that and cancelled my appt

I'm from out of town and needed medical care today, fortunately for me I found this facility. Everyone there was extremely professional, polite , personable, and seemed to enjoy their jobs and were happy to be there. The doctor was absolutely awesome.

Awful experience. I realize an online appt doesn't guarantee you anything, but my 92 year-old mom waited three hours on Monday afternoon until we finally left. Minimal empathy from staff. One provider on that day. Would have been nice to know that when we walked in. Urgent Care my a**.

Addendum. I have to point out that the actual medical staff was wonderful. The nurse was kind and care. She was a gentle person. The doctor was knowledge and had a gentle touch. A great medical and caring medical staff.

I was experiencing 10/10 back spasms. Went in for some relief. After waiting for over an hour in the little room they put me, unable to sit because of my pain, the doctor preceded to tell me everything I already knew. He just told me to get some physical therapy (which I am already doing) and after another 45 minutes waiting in that room, he discharged me having done nothing for my immediate pain except a lecture. I'll never make that mistake ever again.

Great experience. My three year old fell fractured her arm. I was able to schedule an appointment and be seen the same day. My daughter was in pain and scared and the staff was really kind with her. It was a very high stress situation as my kid was literally screaming and asking them to stop hurting her and they somehow were level headed. They gave her a popsicle which helped a bit and tried to explain the best you can to a 3 year old what they were doing. When it was finally over, they gave her a blanket and a nice emt walked us to our car.

This place was awesome. No wait and excellent service. Very knowledgeable staff and never felt rushed. Competent and caring. Highly recommend.