Defined Fitness Rio Club

I decided to go back and take classes following the Covid food binge. I've been going three times a week to the Zumba classes in the evening! They give you a really good work-out where you could fill it for days, we use two and five pound weights (optional). Carla's class are easy moves to good music! Everyone there is is friendly and helpful. Thanks Defined for the Zumba classes!!

Pretty good gym but filthy and disgusting locker rooms. Many complaints to front desk. Nothing changes. If you can see filth imagine what doesn't show! The sauna is worth a complaint to board of health. Avoid

NOTE: DO NOT JOIN WITHOUT BEING AWARE THAT IT IS TOUGH TO CANCEL A MEMBERSHIP!As a healthcare traveller I joined Defined Fitness in Rio Rancho. At the time I joined, I asked about cancelling if I moved away. They said no problem and NEVER mentioned it had to be done in person. I did move away, froze my membership and when it became evident that I would not be returning to Rio Rancho, I called, spoke to Carlos. I was in Illinois at that time and was told the only way to cancel was in person. I tried sending a letter with my drivers license attached. Still no cancellation and they continued to charge my credit card. I tried to block the payments through my credit card company but since it was a subscription they could not block it. I cancelled the credit card.I returned to Rio Rancho to speak to the manager. I asked that they refund the overcharges. He was going to get back to me after he spoke with Carlos. Now two weeks later, no call back from the manager. POOR CUSTOMER SERVICE.

I would give them a zero if possible. The account was frozen due to financial hardship, and they started the monthly fee without notifying by phone call, e-mail, or US mail. They would not give credit for 2 months of payment toward a cancellation fee of $100, even after a conversation with the nasty GM Jonathan. He refused to do the right thing, when pointed out that THEY failed to give any account updates, other than just billing without permission. Still hoping for them to resolve this issue and just charge the difference between 2 unused months fee and the cancellation fee. I hope the GM can sleep at night for his unjust actions.

I had a very serious mental health incident at this location and was not treated with any kindness by the management. If you or someone you love has had a life or death struggle with mental health, I wouldn't recommend patronizing this establishment.

To Whom It May Concern: I had a catastrophic knee injury which inhibited my ability to use my gym membership and was given temporary disabled status until July of 2025. Upon requesting my 2 month credit at Defined Fitness for the dates unused, I was asked for Dr. Notes and verification by Cesar at the front desk. I provided the documentation promptly, and was given the runaround.Within 2 days of my dues credit request, my monthly dues were raised from $39.99/ plus taxes to $49.99/ plus taxes without any proper notice. The gym manager at their Enchanted Hills Rio Rancho, NM location, Brayan Bojorquez, purposely did not show care nor empathy for my situation and ADA request and eventually declined my refund request. Only after following up on 6 different occasions was I sent this poor excuse of a notice below - an email template which I heard Brayan instructing another employee to edit for this specific situation. This is fraud. This is poor business practice. This is illegal treatment of an ADA accommodation request, and highly unethical.DOJ ADA Complaint: 526832-XXDBBB Complaint Filed: Report # PendingFTC Complaint 179608058***I wanted to cancel my membership today, but Defined Fitness is now making me wait until Friday, 11/1/24, in order to cancel my membership at another increased monthly cost since "cancellation dates are the first through the 25th" and I will be paying for the entire month of November.

I love this Location BUT. It is soo dirty!!Please hire a cleaning crew and some employees dedicated to keeping the floors, equipment and even the door handles clean...With the high volume of guests/Customers, this should be a priority...

The club on Jaeger is pretty nice although pretty basic. Showers have no soap, towels are not provided, sometimes some of the sinks in the bathroom are out of soap, but overall cleanliness is very good. The place doesn't smell of sweat, good ventilation. Staff is very nice. Equipment is generally in pretty good shape. I do wish there were some raquetball courts. I've been a member for a few weeks and cannot report on their classes, although there are many. This is not a high-end gym, but for what it is, it's pretty good.

The classes are great, but the filming in the changing rooms has to stop. This was an issue a year ago and nothing happened after I reported it. So, I stopped going, for a year. A year later it's happened again. I reported it again and was told it's club policy to not permit any filming of any kind in the changing rooms. Posting the policy at the entrance and every mirror in the changing rooms would show Defined is committed to members' privacy. Otherwise, it's permitted. So if you want to feel super uncomfortable changing while members film themselves in mirrors this is absolutely the gym for you.

Do NOT sign up for Defined. WORST experience ever. They will make it IMPOSSIBLE to cancel a monthly membership. It's like they want to keep you hostage! They wont do it over the phone then they say in TINY print you can't cancel after the 25th of any month!!! HORRIBLE! We have been trying to cancel for two month now! We are locked in NOT BY CHOICE.