Crumbl - Paseo Del Norte

My first experience with Crumbl was not terrific. I came on a Saturday morning and I came in with my daughter and boyfriend. I had not been here before and had a gift card to use. The front desk woman was not very friendly when I told her I had not been here before--kind of a snotty attitude. For me, good customer service entails a friendly welcoming demeanor and helpful attitude. She had none of these attributes. There were many workers there and they picked this lady to be at the front desk area. I really think training of employees is needs at this Crumbl in customer service. The lady on the back was nice and promptly gave me my order. I'm not sure I will be back though. My first impression was not good and the cookies tasted raw in the middle.

Their cookies are under-done, as in raw in the middle. For how much they cost, they could at least be completely baked. The store is dirty and grimy feeling when you walk in and they expect tips without doing anything service-related. They don't have a public restroom not that I would want to use it if they did considering the cleanliness standards of the store. Very disappointing.

Ice cold milk and cookies are my favorite dessert Sugar cookies are perfect icing to cookie ratio with a firmer texture. The remaining cookies are soft chewy center with crunchy edges. Clean ..friendly staff.

I brought my Daughter in today to try a cookie as an afternoon snack. The first crumbl cookie we have ever tried. She selected the brownie sundae and it was very good. A chewy brownie with a light vanilla mousse that tasted like vanilla pudding, topped with a dollop of hot fudge, colorful jimmies and a cherry. The cookie came in its own signature pink box. My daughter really wanted a spot to sit down and enjoy her treat. The entrance is a bit small and looks like it can only accommodate the line for cookies. Maybe they will add some outdoor furniture when it warms up :-)

All of the cookies I bought looked very sloppy and rushed, staff isn't very welcoming

They are always sold out of cookies and you get no greeting when walking in. They have 6 options I don't understand how they are always out unless they are not baking more.

The cookies are unique and delicious - but the staff is absolutely clueless. Online ordering does NOT secure you the cookies you ordered. They are still a first come first serve basis. So, you do not get what you pay for. The staff are a skeleton crew who pays no attention whatsoever to the customers in the lobby. When you do catch their attention, they seem like you are an inconvenience to them.

Came here last Friday. Place was an absolute joke. They have 6 full size cookie options and they were out of 3 of the 6. No tres leches, no Oreo and no biscoff. They had the minis but half of the ones they offered in large they didn't have in the mini! No lemon, no tres leches, no biscoff. I counted 9 employees behind the counter, half of them doing nothing. There was about a dozen people in line infront of me waiting to order on the kiosk (all teenagers) not one employee was hospitable, jumped in to take orders, said hello, goodbye or thank you. They didn't even open the box of cookies I got as is customary to ask if they were correct. Avoid this location at all costs.

They gave me the wrong cookies and made me sick. but they were overall pretty good besides the fact about that

Cookies are always very good! I enjoy delivering to my friends! I like the convenience of having them delivered right to my door!