Chipotle Mexican Grill

This is by far the worst experience I have had in a chipotle restaurant. The first time I ordered online and waited 20 minutes from my designated pickup time to obtain my order. This last time I waited an additional 15 minutes for my order. We ordered bowls and they were half empty. They either don't cooked enough product or they being stingy with how much they put in on the bowls. Some bowls were more full than the others. Which indicates who ever it making the order is not being accurate with the portions they serving. Customer services is average. They also were out of fresh Gaia frescas drink products. The location inside is limited with seating and not big enough for a town that is over growing it's resources.

Okay, come on. Food's good, usually fast service.... but don't trust the listed hours. I came for dinner at 9:30, 30 minutes before they're supposed to close (as listed on google and on the the hours written on their doors), only to find that they had closed 30 minutes early. I then watched another family do the same thing! Disappointing, really. Don't promise you close at 10 if you're going to close earlier!

First of all, I think it is fabulous that Chipotle hires so many young men to work at this store. They ARE undertrained especially on customer communication skills. I am not the only customer to notice this. Scan the reviews here. It was so bad, I almost asked the boy, "Guey, how did your father abuse you THIS WEEK?" I bit my tongue. I smiled. Not my problem. I do not blame the boys. But management absolutely needs to work on this with kindness, understanding, and as AMLO says, "apapacho." Again, it is wonderful the kids are given this opportunity. I know management cannot improve every employee. In my 28 years, across about 60 employees I had two massive failures among the young ones whom we hired KNOWING they did not know the job. We trained them. That part was largely satisfactory. But two in particular had such utterly abhorrent attitudes I worked behind the scenes to get them hired away to WFC and Oak Tree. Enough war stories. But you have to make the effort to upgrade people skills. Second, the pricing. I had not stepped into a Chipotle since early 2016 when I would, beginning about 2011 (not sure of the first year as we went to Pot Belly almost exclusively in about 2005-2010), treat our Chicago analysts to one of their favorites, Chipotle. I was in for sticker shock. Eight years is a very long time. But still. To prove the point, it is actually CHEAPER to eat a burrito at, say, Valentina's than at this Chipotle today. And the Valentina offering is decidedly better. And the booths are comfortable. And you can order a beer. And in the early evening you get live mariachi music. And there is no attitude.

Placed our order on line. Came in to pick up and literally waited 25 mins with 4 other people waiting to pick up. I noticed that the bags being set out were for "time promised" after my designated time. I asked about it and when the manager came out she said their system went down so ours must have been lost. After contacting our credit card to cancel, we were told to get in line (which was of course, now long). 50 minutes later, we have our order. When you know your system has gone down and you see 5-6 people waiting for their orders, it is advisable to ask if something is going on. I'm sure they're short handed, as so many businesses are, but that is not a good excuse for being abrupt with a customer that did nothing more than order, wait patiently for 25 mins & ask when their order would be coming up. I would generally never give a score based solely on a service issue, however, there were many opportunities to fix it, not the least of which is just to say I'm sorry and try to expedite a solution. Incredibly frustrated but hope the food (some items weren't available) is decent.

Absolutely the worst experience, period. They nickel and dime you for every little thing you want. Ya want chips? Get ready to pay extra for salsa. Freaking greedy! I finally got my food, then tried to find a damn fork. Nope. All gone - I had to find someone and tell them. Then I tried to find a table. As in a clean table. Nowhere in sight. I picked the cleanest one I could find - I'm not about to do the job that the workers are supposed to do.And then these 2 women and their toddler baby clean off the table next to me so they could sit and eat. (Yes, they cleaned it off. Take note, Chipotle - stop being so damn lazy.) Unfortunately, that toddler kept screaming at the top of its lungs every 15 seconds, so I had to try to eat with one hand while muffling my right ear with the other hand. After about 5 minutes, I gave up and left.Never, ever again Chipotle. I am officially done. Period. Never coming back. YOU SUCK. ZERO STARS.

Odd discriminatory behavior, blatant dishonesty, tricked into purchasing a more expensive beverage. Today I stopped in with my daughter for a quick bite to eat. We were at the register and the cashier, a guy with glasses, asked us if we needed anything else. My daughter decided she wanted a drink. The cashier proceeded to explain to us that the fountain machine was broken so we could only purchase one of the bottled drinks in the cooler behind him. Fine, no big deal I guess. We sat and enjoyed our meal. A couple parties of 2 and a party of 5 came in after us. After awhile, my daughter noticed each and every one of them were drinking fountain drinks and going back and forth to the machine and refilling them. The fountain machine was working fine. I wanted to get to the bottom of this, so I decided to confront the cashier. He acted dumbfounded, and actually said, "Is it working? I didn't know." Excuse me? Then who gave almost a dozen people after me fountain cups?! Why wasn't it working for me but it was suddenly working for ALL of them? THIS IS DISCRIMINATION. I never got an answer as to why my daughter and I were treated differently and outright lied to over something like the fountain machine working. In fact, one of the customers ganged up on me for questioning this unjust practice. This is Trump's new America. Screw chain restaurants, they're part of the problem. Zero stars.

if you want to get bad service at your local Chipotl, please see Abril Mendoza. after reading the rivews on social media and the serving sizes I thought I would put them to the test and sure enough the failed. I even brought up the social issues in the service and serving size and she struggled her head and gave me three small pices of meat. I even said, " how do you know that I'm not a secret shopper/ reviewer. all she had to say was here is my business card and laughed. The friend that I brought to lunch with, suggested that they should have guacamole without ven said, " how do you know that I'm not a secret shopper/ reviewer. all she had to say was here is my business card and laughed. onions for those with food allergies.

Great service and good portions highly recommend. Gave good advice on the local area

Their scanner wouldn't register my eGiftcard, and when I asked the cashier if they could manually enter the card number, they said it would take too long and that there were people behind me. Really? I don't appreciate the cashier suggesting I was holding up the line when it was their technology's error. There was no reason to spend money out-of-pocket when I had a valid gift card. It would have taken at most 30 seconds to manually enter it. The staff are rude and have no customer service skills.

There is no way you can be in Santa Fe selling Mexican food and be this nasty. The flavors are completely wrong. On the east coast, chipotle is so good and fresh. Something is off with the seasonings and the amount of salt. I just bought tacos (al pastor chicken, and 2 steaks). Everything was concentrated and just gross. Throwing away everything. Dang! I had a taste for it too.