Carrillo Roofing General Contractor

Buyer Beware!Carrillo Roofing replaced our roof in 2014. We contacted him when we notice water spots in the ceiling in a different part of the house. Although he was responsive and sent roofers, they blamed the swamp cooler vent. In 2015, when replacing the swamp cooler, the workers noticed shingles falling off the roof and notice zero tar paper. Called Carrillo Roofing again, this time he was less responsive. He reluctantly sent roofers to redo the roof. In 2016 the original leaks returned. Carrillo Roofing did not return any phone calls. A grievance was submitted to the State Licensing. The State said "poor quality work" was not a reason to file a grievance only if he did not follow permit procedures. In 2017, the leaks worsen and required attention. We got quotes from other roofing companies and confirmed the leaks were from poor work and not hail damage. After calling Carrillo Roofing daily for two weeks, he returned the phone call. He sent roofer to repair roof. As the roofers walked on the roof, shingles fell off. After several inspections by his roofers, he replaced the roof for the 3rd time. NOW the leaks have progressed to gushing water when it rains. The ceiling drywall is severally damaged.

BEWARE!!!! The worst experience with this company. They put our roof on our new house and we have repeatedly had leaks. Contacted Carrillo and he was in the wind. Never came back and never fixed anything. He has terrible insurance, I am not sure it is even real, that would not cover anything!!!!

Not Happy! I live out of state and have a rental in Rio Rancho. My Property Manager Monica recommend Carrillo Roofing to replace my roof on my house in Rio Rancho. I had asked for the same color composition shingles to be put on my house. Ricardo started on September 19th and said it would take 3 days. I made arrangements to come out to see the roof in person on Friday September 22nd and boy was I surprised! The roof was only half way done, there was debris EVERYWHERE and not the light sand color it was before! Ricardo installed a Tri-Color composition shingle that looks like it is 20 years old. When I called to talk to Ricardo, he simply said that the original color wasn't available and he liked the color and material he was installing. I told him to stop and talk to my Property Manager. I was expecting a call back, which never happened, only to find out that he completed the roof! I told him that I was NOT HAPPY with the color or material and asked again why I wasn't contacted for a color change. All I got was twisted words from Ricardo. Last time I checked it was my house and I was paying for a roof that I wanted. Not what Ricardo wanted on my house. I informed him again to talk to my Property Manager about this. He said alright.This whole thing could have been avoided with a little communication. Ricardo and his wife are very unprofessional and only want to do what works for them. Not what the customer wants. Never has he tried to work with me, but only wants his money. I am not sure how good his warranty is since I have experienced first hand with how he dealt with me with the installation.If I could give him a Zero? I would! I wouldn't recommend this company to anybody. Avoid this company and all costs. You will save yourself money and headaches!

Less than two years and the roof is leaking. We are putting solar panels on the roof and before they find where the leak was, Ricardo stated the warranty is void because of the solar panels. So I find where the leak is. The tar is cracked, which I might add is maybe a 1/4 inch thick and I seal it. On another instance, the first major rain storm all the windows leaked. I called no response. I re-sealed all the windows. This is the type of person he is. A good friend did our front door. She is tells us that when they were there he stated that they were losing money on the job so they were just doing the minimum so they could just finish and cut ties. Stay away, stay away I do not feel good about doing business with this company, and that is sad. a 120K project and it should have been a win win but instead like a lot of home projects it was horrible, I am disgusted that I was ever associate with Carrillo roofing.