Canyon Transitional Rehabilitation Center

My wife was there she was not cared for she wasn't given a shower for 2 weeks staff wasn't very attentive to her needs I don't recommend this to anybody Thursday night she asked for shower and was told they give a cold one there water heater was broken. I went and brought home then that they other shower available they 2 more water heaters that were working they had a lot to say when I started asking questions then didn't even apologize I DON'T RECOMMEND THIS PLACE

DO NOT send your loved ones to this place, this facility is horrible they do know care, they take advantage of patients that can defend themselves, my father was there for a short period of time and he told us they wouldn't give them medication or move them from their beds, they keep patients drugged, no bath the entire time he was there, not allowed to use the restroom if they require assistance. They hide their cellphones and when you try to speak with anyone there they always say they need to call back. DO NOT letAnyone you love there.

My mother was 'treated' here in May and June of 2020. The staff took her phone away from her so she could not call her family. There was no phone in her room. She was not bathed for 5 days. She could not walk without her walker, and because of Covid, the family was not allowed to bring a walker to her. The facility did not provide a walker for her. They billed for PT services that they did not provide. This place was truly horrible.

It's a corporate run and money oriented business. Management is given bonuses for cutting cost including staff.

SHAME SHAME SHAME. This Albuquerque facility left my sister in bed with a blood infection for 3 days and did not send her to the hospital. Her son went to visit and she was already half dead. He had to call 911 himself. She also had bed sores and pressure sores on her feet. Needless to say, she passed away 5 days later.

My experience with "Genesis" aka Canyon Transitional Rehabilitation Center, in Albuquerque was horrendous... I did not chose them in the first place... If I had any say in the matter, I would NOT have chosen them for "rehab" after two foot amputations... No choice in the matter I was told...Aside from the congenial medical support staff, the people in supervisory positions were the most abusive people I have ever had the displeasure to experience... I will site several examples of WHY you should avoid them like the plague... Aside from what I consider Medicare Fraud, I will describe the maltreatment I received by both administrative and medical staff...Following the amputations, I was treated with a "wound vacuum" which consisted on being hooked up to a machine that required me to remain in bed while the machine helped accelerate the healing process... I was also given an array of antibiotics which were administered via a "PICC line" a device called a Peripherally Inserted Central Catheter, or "PICC line," which is a thin, soft plastic tube -- like an intravenous(IV) line -- that allows you to receive medicines and fluids... A nurse places a PICC line into a large vein in your arm and guides the catheter up into the main vein near your heart where blood flows quickly. the antibiotics... That apparatus was attached to the main vein in my left arm... It was held on by a flimsy strip of cellophane tape... It was pulled off, not once but several times... Their consulting "PICC" consulting technician was referred to come in to replace the line when it somehow (mysteriously) became dislodged... Not intentionally, of course...Keep in mind that this person was a highly-paid "consultant" who was called in to replace the dislodged PICC ~ not once, but THREE times... The last time,. I suggested something heftier than a flimsy piece of cellophane tape... I think you get my gist...The overnight staff included a "head nurse" ~ a man who to all purposes looked like something the cat dragged in from off the streets... Filthy nasty and unshaven with tattered clothing who got off on YELLING into my face from inches away... Not only because of the disconnected PICC, but also when his "lunch break" in the middle of the night came into my room and told me that I had wet the bed!Not only had I NOT wet the bed (how childish of them to even suggest this, I hadn't wet the bed since the 1950's!), they did this on their "break time" at 3:30 a.m. Not only was there no urine, but the wet spot was on the very edge of the bed... It was water! Keep in mind, my feet were unceremoniously slammed to the ground when they quite literally pulled me out of bed... My feet! I was there to heal my feet, not have them slammed...You may be thinking: "This guy sounds a little nutso"... But, I am here to tell you about my experience ~ the truth and the whole truth... I am not exaggerating... I have better things to do than to revisit my time at Canyon aka Genesis...MEDICARE FRAUD: Got your attention? Many instances which I am going to report to CMS...Medicare was billed for non-existent services which never took place... Three consecutive days of a particular therapy that was never administered... Each day, the time increased... The last one was for a 45 minute session that NEVER HAPPENED!(But, wait... There's more... Lots more... If you are interested in more details, I have them... The last contact I had with the administrative staff was when they prohibited me from leaving the facility to take care of urgent personal business... Just days before, they sent me to my bank to get documents)...I was told: "Don't come back"... As if I would ever want to... BED BUGS!!! I captured several of them and brought them to the nurses' station... "No, we don't have bed bugs"... Heard enough? That's it for right now... Feel free to contact me at: [email protected] you for your attention...

Be warned They are chronically understaffed. If you don't mind you loved one waiting 30 minutes for a response on their nurse call buttion this might be a place for you. The issue here is the call system was working, it showed the call at the nurses station, but there was no alarm after 10 minutes of being not answered. The facillties service level is it should be answered in 10 minutes. My relative was helped into the bathroom and forgotten for an hour in his wheel chair. He could not signal for help.The food looks like the cheapest food they could find. As a good point they made efforts to meet dietary requests, as they should. The staff was helpful when they were available. My guess is the money is being siphoned off into director salaries and not being used for everyday staffing. The excuse was they were short staffed that day. If it only happend once I wouldn't be warning other folks this this review. Something happend every day. We are looking for other facilities.

My grandma was their for 3-4 weeks, and they weren't taking care of her wound as they should of. she was supposed to go home a week before but they weren't changing it like they were. so we complained and it was fixed. They would get mad when my grandma need help to the bathroom or the shower. they never checked up on her like they should have or on anyone else there. i personally don't recommend this place at all.

My mother has was transferred to Canyon Transitional Rehabilitation Center almost one year ago. In this time, she has received excellent care. She is very happy here and has become more engaged and her health has improved greatly. Every single staff member that I have encountered at this facility has been very friendly and helpful. Anytime I have had a question, it has been addressed quickly. She is bathed regularly and is always cleaned, dressed, and groomed every morning. Her room is cleaned daily and housekeeping is always cleaning the common areas. She enjoys the daily activities very much. The activities director provides very creative, fun and beautiful projects. There is a sense of community in the activity program that has given my mom so much joy. She looks forward to the movies, music and the snacks that she enjoys so much. She loves the staff and friends that she has made here. I have asked her several times if she has any concerns and she tells me how happy she is here. Believe me, if she was unhappy, I would hear about it.

Horrible place. A few dedicated employees in a sea of laziness and incompetence. My mother went there after a car accident. Despite having a broken neck, she never once saw a doctor, although her insurance was billed for daily doctor visits. When we finally moved her to a better place, the doctors and nurses were appalled at the meds they had mom on, such as an appetite stimulant and an appetite depressant both. By the time we found room elsewhere for her, her health had declined to the point she couldn't recover. I firmly believe she would still be alive if she had never gone to Canyon.