First of all, I think it is fabulous that Chipotle hires so many young men to work at this store. They ARE undertrained especially on customer communication skills. I am not the only customer to notice this. Scan the reviews here. It was so bad, I almost asked the boy, "Guey, how did your father abuse you THIS WEEK?" I bit my tongue. I smiled. Not my problem. I do not blame the boys. But management absolutely needs to work on this with kindness, understanding, and as AMLO says, "apapacho." Again, it is wonderful the kids are given this opportunity. I know management cannot improve every employee. In my 28 years, across about 60 employees I had two massive failures among the young ones whom we hired KNOWING they did not know the job. We trained them. That part was largely satisfactory. But two in particular had such utterly abhorrent attitudes I worked behind the scenes to get them hired away to WFC and Oak Tree. Enough war stories. But you have to make the effort to upgrade people skills. Second, the pricing. I had not stepped into a Chipotle since early 2016 when I would, beginning about 2011 (not sure of the first year as we went to Pot Belly almost exclusively in about 2005-2010), treat our Chicago analysts to one of their favorites, Chipotle. I was in for sticker shock. Eight years is a very long time. But still. To prove the point, it is actually CHEAPER to eat a burrito at, say, Valentina's than at this Chipotle today. And the Valentina offering is decidedly better. And the booths are comfortable. And you can order a beer. And in the early evening you get live mariachi music. And there is no attitude.
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"Went by to grab a bite and was very satisfied with the burrito. He was well made and hot with lots of flavor. The staff was friendly and helpful."
"This burger place has unique, small-town feel. I got the green chile cheese burger and fries and they were quite tasty! One of the better burgers I've had, I would say. The staff were kind, professional and timely. I would definitely recommend this local Belen burger business!"
