Academy

"I live in an older home that has been remodeled several times over the years. I was considering moving some units around, and installing wall heaters upstairs thinking I could greatly improve my system. I called Academy for advice, and they sent their field expert (Bill Collins) over to assess my situation. He spent over an hour at my home. He recommended some affordable tweaks to the system I have, and convinced me that I could easily improve the existing layout and save a bunch of money. He didn't try to sell me any services or products. When he was leaving, I asked that Academy send me a bill for his time. He told me there was no charge & that Academy considers my call a customer service. I will be a customer when I will need upgrades or repairs, so the company philosophy worked perfectly. I am writing this review, and will tell friends in my network... so there you go!Charlie Burk"

Duke City Heating & Cooling

"We installed a new HVAC system two years ago and neglected to do routine maintenance since then (except cleaning the washable air handler filter infrequently). The two technicians showed up on time yesterday (promised 9-10 AM) after sending an "on our way" text). They recommended using the pleated filters instead of the blue fiberglass variety. He had a 20"x25" pleated filter in the truck that was a little long for our space. So, he took a pair of shears, chopped off just enough, and used the cardboard form cleared of material to put a border back on! Voila! Another service was cleaning the fins (?) on the outdoor compressor. After turning off the power outside, he used a hose to flush out the accumulated detritus in the unit. Our system is back to working great again! I had a chance to speak with one of the brother/owners, Paul, this evening, to share my feedback on the service call. Sounds like a very nice guy. I thanked him for their well-trained techs."