"More or less, I'm happy with the service. They do charge an upfront fee. Had a wonky oven. Tech showed up and began work. Then something happened that I won't go into detail, but it was quite unacceptable (not criminal just....ick). He did fix my oven, and it still works which was a relief since I wasn't in the mood to price out new stoves/ovens, have a delivery/hookup issue (and there is ALWAYS an issue with a new purchases/delivery). After the service, I sent the manager an email detailing the "issue" and was cleared of any further charges. So, I will say, despite the unpleasant experience with the technician, the service worked for me and the owner's resolution to my experience/issue was acceptable."
"We have used all tech five or six times over the past 10 or 15 years. Gene has always been our service tech. We have always been very pleased by the quick response and repair time. Gene has always been pleasant, efficient, and at times has gone beyond the necessary repair. If the need were to arise, we would not hesitate to use them again and request Gene as our tech."
Alexandra R.
Jun 23, 2022
I've used Ortegas a few times for different repairs and have always been pleased - I believe their repairmen are honest and they have always taken the time to explain routine care and answer any questions I have. The office staff is also very nice
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Robin V.
Aug 14, 2021
I don't even know where to begin. Well I'll just say DO NOT! Use this company they don't know what there doing and will give you an invoice with no dollar amount and you won't find out how much they charged for there terrible work until it's taken out of your account.we had one worker come out and look at three units charged $800 and didn't fix anything.we complained one of the owners came a tried to fix one of our reach ins and just cam e a cut all the connecting tins and wires. So we had another repairman come and he fixed it in 30 minutes and asked who the hell worked on this before him and said don't hire those guys again.
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