Builders Source Appliance Distributing

The initial sales experience was good until the delivery which is the only reason I am giving it 2 stars and not one. We bought a package of appliances with 4+ weeks advanced notice of delivery time frame. We kept them well informed of any dates we had pushed up or back and were assured there were no issues. Two of our appliances came in but the range did not and then the range was delayed due to weather which is completely understandable and they comped us with warranties and a "loaner range". It was then pushed back again for weather in town though the streets were cleared by 11 am. (Each time one of us is taking off work to accommodate). However, after they installed it all (using young men who did not seem to know entirely what they were doing), we did not hear back from them for 2 days about our range. We left a message one of those days. When we finally got in touch with someone, she was rude. She did ultimately get on a truck within minutes and located our range and it was delivered within 30 minutes. The range is beautiful and we love the appliances, but the delivery end was not a good experience.

Builder Source provided the Appliances when we built our house, and there service has only gotten better. Last week I had a new microwave installed. Michael & Anthony did the installation in the morning. It went fast as they have experience. Michael has been with Builders Source 11 years. In the afternoon Rob & Mark arrived promptly to install the oven. We had a slight problem with an gas line. They called someone who does business with Builders source. He arrived in 2 hrs and finished the installation. Rob has 15 years with Builder Source and he obviously knew what he was doing. I could not have been more please. Their price (my Sales person was Tony) are equal and even better than Home Depot. Installation was done by people who really know what they are doing, and I trusted them. I am going back there to get my refrigerator soon.